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“Cool hotel” 5 of 5 stars
Review of Hyatt Regency Cleveland at The Arcade

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Hyatt Regency Cleveland at The Arcade
3.5 of 5 Hotel   |   420 Superior Ave., Cleveland, OH 44114   |  
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Ranked #22 of 33 hotels in Cleveland
GreenLeadersBronze level
Cleveland, Ohio
Top Contributor
69 reviews 69 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
“Cool hotel”
5 of 5 stars Reviewed March 23, 2012

Nice rooms! Nice Bar. Room service excellent. Great location to everything. Very unique setting makes this a memorable stay. Staff is friendly. Definitely recommend.

Stayed October 2011, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCleveland, Director of Sales at Hyatt Regency Cleveland at The Arcade, responded to this review, March 26, 2012
mlc222, We're glad that you enjoyed your recent stay with us. Thank you for the great feedback and we hope that we'll have an opportunity to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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537 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
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English first
Washington DC, District of Columbia
Top Contributor
658 reviews 658 reviews
321 hotel reviews
Reviews in 170 cities Reviews in 170 cities
357 helpful votes 357 helpful votes
3 of 5 stars Reviewed March 18, 2012

I stayed here a couple of nights on business in March 2012. Overall, the hotel was fine. It's in a cool old building (the "arcade") and many of the rooms face the atrium of the arcade itself (mine did not). I thought that the architecture of the building was quite interesting; I like it when hotels take over old buildings.

The shopping in the arcade, however, isn't much -- a nail spa and a few other random retailers. The hotel's restaurant is off the arcade, too, and was very depressing-looking; during the dinner hours, I saw no one enter it.

The hotel is in a good location within downtown Cleveland; out the 'back' side of the arcade there is a strip of restaurants, some of which are quite good.

Valet service was pretty good. It took around 15 minutes for cars to be retrieved, which is awhile, but they were fully transparent about this, so each time I needed my car, I called 15 mins. in advance and it was ready as promised. The valet staff is very nice. Upon arrival at the hotel, it could be clearer where the valet is located; I drove around the block a couple of times before I realized where to pull in.

I ordered room service. It came promptly; an item was missing from my order, however. To his credit, the staff member instantly realized this and came back with the item within just a few minutes. So, no big deal. The food (a big salad with salmon on top) was quite good.

The fitness center is complete, with a good array of cardio equipment, free weights, jump ropes, balls, etc. It could be a bit bigger, but the equipment was in great shape and I appreciated the 'extras' (jump ropes, resistance bands, etc.).

So here's the thing that was underwhelming -- hence the 'average' rating: the room. I am an 'elite' member with Gold Passport, so I was really disappointed when the room to which I was assigned did not resemble the photos on the hotel's website. I was in a very small, corner room. The room's condition, while not poor, wasn't great either -- it could use a refresh, especially the ancient boxy TV in the huge armoire, etc. Everything was clean, however, and the internet access worked without a problem.

Lots of potential at this hotel. With fresher rooms and perhaps a revitalized "arcade," it could be outstanding.

My overall assessment is that I would stay here again, but would certainly investigate other options in the same area, too.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgeport, Connecticut
Top Contributor
58 reviews 58 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 11, 2012

Putting hotel rooms in an echo-y arcade has its problems. I spent the weekend here, and despite requesting a room with a view (at a premium cost) I was sent to a weird 2nd-floor room with no window out at all! The only windows were facing in, toward the arcade atrium, and all the noise from the food court below drifted up.

But then when I walked down stairs, I saw the real culprit. I was placed directly above a very popular bar. I couldn't believe it. I was able to convince the desk to place me on an upper level outside the arcade, which is what I suggest anyone checking in should do. The room in the tower was a lot more dated, but it was OK. No great shakes.

The 1890 lobby bar and restaurant redeemed the place. Great breakfast, and the next evening, a really terrific burger on a brioche bun.

Service was friendly all-around, but sloppy. When I checked out, I saw I was billed for the "city view," which I never got. My reassigned room overlooked the roof of the arcade. The other side of the building would have overlooked the museum and library, two beautiful buildings, and possibly more historic buildings beyond. They cheerfully removed the charge.

Room Tip: Don't let them stick you in the arcade, even if that's the gimmick they use to differentiate...
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  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pflugerville, Texas
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 28, 2012

Just checked in a little while ago, and although the front desk service was great, my room is underwhelming. An old tube TV, barely any outlets, no extra room to eat other than the desk I'm working at, and an overly small room. Unless I really need to stay downtown (the location is convenient for the meetings I'm having), I won't be back.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 26, 2012

This hotel is the northern anchor building for the 4th Street Entertainment District (The Chocolate Bar is actually in the hotel building). The hotel rooms are located either in the Arcade (an old indoor shopping center) or in two towers. Although the hotel is only ten or so years old, the building is over 100 years old so expect smaller rooms. Although small, the rooms are well furnished and mine was clean. As noted by other users, the hotel does not put a coffee/tea machine in your room and only has older tube TVs. The staff is friendly and very accommodating. The hotel asks you allow fifteen minutes to have the valet retrieve your car and I found it did take the whole fifteen minutes whether they were busy or not. Really you can't beat the location and quality of this hotel for downtown Cleveland.

Room Tip: The quiet rooms are in the towers.
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canonsburg, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 20, 2012

Went to Cleveland for a quick weekend get-away. We selected the Hyatt based on its location as we went to a Cavilers game. Not sure what to say other than the hotel was fine. Despite some minor annoyances, I would stay there again. The room was clean and hotel staff friendly. Nothing was over-the-top. You can't ask for a better location. We walked to the Q arena and to the Rock and Roll Hall of Fame. There are great restaurants and bars directly across the street from the hotel. The hotel gym also has good equipment and was very clean. What bothered me was the tv in the room was an old tube tv - just shocked that the Hyatt hasn't upgraded to flat screens. Also, the service at the hotel restaurant was EXTREMELY slow. The staff seems to get very overwhelmed when it gets a little busy.

Room Tip: Request a room on a high. We did and so glad. You do not want to be on floors two or three.
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  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canton, Ohio
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 7, 2012

The rooms look down on to the Arcade, which is a small shopping area. Most of the shops aren't open on the weekends, but the hotel is in downtown Cleveland so there is always something to do. The Arcade setting is gorgeous and worth seeing. The staff was always friendly and very accommodating. The room was large and the one we had this time around was updated as opposed to our last stay.
It's listed as a 4 star hotel but with the essential amenities lacking, I'm not sure how they achieved that rating. There is no coffeemaker, microwave or small refrigerator in the rooms. The last 2 are hit and miss with hotels, but a coffeemaker is usually standard. WiFi is NOT free, and in this day and age, refusing this service is ridiculous.
All in all, it's a very nice place and is in a great location. Across the street is East 4th St., which has outstanding restaurants like Lola and Greenhouse Tavern, so be sure to check them out!

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hyatt Regency Cleveland at The Arcade

Address: 420 Superior Ave., Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#3 Green Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Cleveland at The Arcade 3.5*
Official Description (provided by the hotel):
Situated in the heart of downtown in an elegant National Historic Landmark Building, the Hyatt Regency Cleveland at The Arcade. A total of 293 guest rooms including 4 suites. 14,000 square feet of divisible meeting space including 4 executive boardrooms, 5 banquet rooms, and 4800 square feet of prefunction space. 1890, a contemporary restaruant and lounge, seats 210 open for breakfast, lunch and dinner. Fully equipped Fitness Center. The Hyatt Regency Cleveland is within walking distance of the Cleveland Convention Center, Progressive Field, Browns Stadium, Quicken Loans Arena, Rock and Roll Hall of Fame, East 4th Street entertainment district, Cleveland Clinic, The Warehouse District and Theater District. ... more   less 
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Also Known As:
Hyatt Regency Cleveland At The Arcade Hotel Cleveland
Hyatt Cleveland
Hyatt Regency Cleveland At The Arcade Ohio

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