We stayed at this hotel about five years ago and enjoyed the comfort, service, and quality of accommodations, in general. Now, we've come back because our usual Marriott was unavailable for the dates we needed. The Holiday Inn has not fared so well since our last visit. While it's clean, the paint, furniture, fixtures, etc., are showing their age. It's comfortable enough, but we'll stay elsewhere, when given the opportunity to do so. CAUTION: If you book your room here and pay through Expedia, the Holiday Inn will NOT honor your Priority Rewards membership with points for your stay. As this was explained to me by the hotel staff, because I paid in advance through Expedia, the Holiday Inn doesn't recognize that payment as having been made to the hotel! How does that work?! Surely Holiday Inn gets the lion's share of whatever I paid to Expedia. At any rate, I won't prepay through Expedia anymore, nor will I be as likely to stay at the Holiday Inn whenever options are available. This is very shoddy treatment of their rewards membership customers.
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- Also Known As:
- Holiday Inn Cleveland Airport Hotel Cleveland
- Cleveland Holiday Inn
- Holiday Inn Cleveland Airport Ohio