Overall, the Holiday Inn-Cleveland Airport was average. The front desk staff were very courteous. I was immediately welcomed as a Priority Club member. However, neither the entrance from the street nor any of the parking lot had been plowed. It did not look welcoming to guests. I had to trudge through snow and slush to get from the parking area at the back of the hotel to the main entrance at the front. Even the area right in front of the main entrance hadn't been cleared.
On my second night, my friend and I parked near a side entrance closer to our room. The card reader on the door didn't work, so we couldn't use that entrance.
When we were ready to leave, we attempted to use the elevators to get from the third floor to the lobby. One of the three elevators was broken. The down arrow light came on when the car arrived, the bell rang, but the elevator doors were stuck and wouldn't open. Since that car was stuck at the third floor with inoperative doors, none of the other elevators would stop on that floor. My friend and I finally walked down three flights of stairs with our luggage.
The hotel does not have central heating, so the room was cold when we entered. The noisy heater did heat up the room fairly quickly.
The one good thing was that the beds were quite comfortable. I got a good night's sleep on it.
With a rack rate for a single room at $109.99 (per Holiday Inn website), this hotel is grossly overpriced. This property is more of a budget hotel and does not really belong in the Holiday Inn chain.
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- Also Known As:
- Holiday Inn Cleveland Airport Hotel Cleveland
- Cleveland Holiday Inn
- Holiday Inn Cleveland Airport Ohio