The customer service at breakfast added a star to this rating for me. ( The server and manager actually were nice enough to put me in a better mood for the day. Lol )
The hotel is older but has upgraded so the room was clean and looked ‘modern’ enough. I could not get the room as cold as I like it, and being an older room design the electrical plug-ins are not made for this age, but it was fine. The area is ok with residential areas surrounding the hotel and the other hotels tower above the landscape like buttes you can see from your room. All the auxiliary parts of the hotel like pool, laundry, exercise room, looked in good shape. I just wish all these hotels had mini fridges in them. I knew this one did not, but it is a feature I like.
The check in clerk was confusing with stating that breakfast was free if you had your priority club card ( Like anyone carries that with them?), or if you 'had it on your phone'. What she meant is you need to know your PC number to get the breakfast free. Breakfast was a bare minimum hot breakfast but great to get for free.
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- Also Known As:
- Holiday Inn Cleveland Airport Hotel Cleveland
- Cleveland Holiday Inn
- Holiday Inn Cleveland Airport Ohio