This is a great hotel and a gem of a city. I ordered a package that included valet parking, breakfast, and two tickets for the Rock and Roll Hall of Fame. Check in was very easy. I opted to go through the front desk. One small mix up occurred because the system over wrote my reservation and used my business profile. This was quickly remedied by a very professional young lady at the front desk. My apologies: I cannot recall the young woman’s name.
The room was very clean and comfortable although HDTV is not in place. The Cleveland Browns stadium, Science Center, Hall of Fame, and a casino are all within walking distance from this hotel. (Please check the distance if you plan on walking – my idea of walking distance might be a bit more than others.) There is also a very nice war memorial immediately across the street. A local service also offers a horse drawn carriage but be aware that reservations are required.
The valet parking was seamless. The breakfast included in the package that I ordered was buffet style with lots of available options. Give yourself enough time for breakfast. The restaurant works well but a lot of people select the same package so it gets busy.
Overall, I know that I will return to Cleveland and to this hotel. Due to time constraints, we were only able to briefly visit the Museum of Art and missed the Botanical Gardens. The museum was fabulous and the gardens looked lovely from a distance.