What an unexpected surprise of excellence! Although we are dedicated Marriott customers, we were so pleasantly surprised by the level of service at the Cleveland Marriott Key Center. As an "elite rewards" member, we are entitled to the concierge club room which is usually a small room with free soda/drinks and small snacks. We were so impressed with the Key Center Concierge location and service that I feel compelled to let everyone know. Each of the mornings, we were greeted by two of the most wonderfully friendly and professional staff who wished nothing more than to help make our day a great one. We were offered a full buffet breakfast that I would hardly call "continental" and when I needed to scan a document to myself, an employee went above and beyond to help me use the printer machine. On our early evening return, we were offered a hot buffet of pasta, chicken and vegetables long with veggies, fruit and fresh fare. We wound up eating so much, we skipped dinner saving us quite a sum in a major city! Our rooms were newly renovated and as clean as can be. The front desk staff was helpful and friendly. The location is perfect for sightseeing and sports events in Cleveland. We easily walked to all destinations leaving our car in the underground garage for 3 days. If you are traveling to Cleveland, I highly recommend this fantastic hotel!