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“amazing service” 5 of 5 stars
Review of Cleveland Marriott Downtown at Key Center

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Cleveland Marriott Downtown at Key Center
3.5 of 5 Hotel   |   127 Public Square, Cleveland, OH 44114   |  
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FREE Wi-Fi
Ranked #2 of 35 Hotels in Cleveland
Certificate of Excellence
GreenLeadersSilver level
toronto
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“amazing service”
5 of 5 stars Reviewed July 28, 2014

we spent 3 nights at the Marriott at Key Center.The staff were incredibly helpful and efficient. They even noticed our tire was a little flat and brought someone in to fix it. free of charge!!. The room was well lit, very clean and comfortable.The workout area was large and the pool was small. Altough it is a little tricky to find the hotel as the even though the address is public square it was on the boundaries of St. Clair and Ontario and Mall drive. We were a 10 minute walk from the RRHOF and the warehouse district and tower city. I would highly recommend this hotel.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review, August 1, 2014
Thank you for the positive guest comments. I am happy to hear that the staff was great and helped with the flat tire. I will share your comments throughout the team to celebrate our success. I appreciate your feedback. We look forward to having you back as our guest in the future.
Best Regards,
Kristen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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742 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (185)
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English first
Joliet
1 review
4 of 5 stars Reviewed July 27, 2014

Stayed here with my family. Very clean rooms, great staff and food. Location was perfect. If you're visiting for a Browns game or the Rock n Roll HOF this hotel is just a few blocks away, easy walking distance. Close to dining and the market district.

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seaford, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 27, 2014

From the minute we arrived till checkout everyone at this hotel couldn't be any friendlier helpful and truly appreciative of our business. A short walk to progressive field rock and roll hall of fame and downtown restaurants makes it a perfect location

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review, July 28, 2014
Thank you for the positive guest comments. I am happy to hear that everyone was friendly and eager to make your stay great. I will share your comments throughout the team to celebrate our success. I appreciate your feedback and hope to have you back as our guest in the future.
Best Regards,
Kristen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, MI, USA
Level Contributor
92 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed July 26, 2014

I just spent a week at this hotel. I was in town for a convention. The breakfast buffet was far more than your basic type. Servers were absolutely customer oriented. Housekeeping was thorough without being intrusive. Hotel is convenient to restaurants of all price ranges. Parking is convenient but extra charge.

Room Tip: Lakeview rooms are nice.
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 26, 2014

Overpriced. Almost no amenities with the 180 dollar a night room. Which I get more amenities at the holiday inn. Never will stay again or recommend to anyone.You also have to pay to park to stay here.

  • Stayed July 2014
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review, July 28, 2014
Thank you for taking the time to share your comments about your recent stay. I express my deepest apologize for the unpleasant experience you had with us. Unfortunately, the parking garage is owned and operated by a Third Party Company. Please email me at kristen.mcclellan@marriott.com to discuss further.
Best Regards,
Kristen
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Las Vegas, Nevada
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed July 25, 2014

Attended a 4-day conference at the JW Marriott at Key Center. Both Conference and restaurant meals were quite good. Excellent breakfast buffet, including omelette and waffle station. Room setups for conference, lunch, coffee/tea station maintenance were in top order.

The only weakness for me and a couple of others were front desk. They had the personality of automatons. Great on policy; weak on service. One of my fellow attendees found the front desk unattended during regular business hours. Had difficulty getting the immediate attention he needed.

General attentiveness of room and bell staff was friendly and efficient.

That aside, I couldn't recommend the hotel more enthusiastically.

Room Tip: It's a 20+ story building and the views are good, if you can good them.
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Green Features: They employ green practices for towels, etc., Low-power bulbs. Good practices.
  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McLean Virginia
Level Contributor
69 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 stars Reviewed July 21, 2014

We attended a convention in downtown Cleveland over the weekend. Two years ago we went through Cleveland, stayed near the Rock and Roll Hall of Fame, and thought the town was a dump. Our stay at the Marriott turned our attitudes totally around.

The hotel is nicely located, nicely turned out and staffed with truly wonderful people.

The people make the difference. Jake's the restaurant turned out a fine dinner, the breakfast buffet was fresh and the servers both days we terrific. Melinda made great omelets and had a wonderful attitude and a great smile.

The bartenders were expert and friendly, the lobby staff knowledgeable.

The rooms seemed to have pretty thin walls and the noise from the street, even on the 16th floor, was excessive. That is the reason for the 4 instead of 5 stars.

Room Tip: I don't know about the choice of room but the wifi is free for the asking.
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  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cleveland Marriott Downtown at Key Center

Address: 127 Public Square, Cleveland, OH 44114
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cleveland
#1 Romantic Hotel in Cleveland
#2 Business Hotel in Cleveland
#3 Family Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
Official Description (provided by the hotel):
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 
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Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio

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