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“Fine staff and fine accomodations” 5 of 5 stars
Review of Cleveland Marriott Downtown at Key Center

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Cleveland Marriott Downtown at Key Center
3.5 of 5 Hotel   |   127 Public Square, Cleveland, OH 44114   |  
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Ranked #4 of 35 Hotels in Cleveland
Oshawa, Ontario, Canada
Top Contributor
144 reviews 144 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
49 helpful votes 49 helpful votes
“Fine staff and fine accomodations”
5 of 5 stars Reviewed June 2, 2014

I have been staying fairly regularly since last Aug. Never disappointed with anything. Consistant service from checkin through bartenders, servers, managers and bellhop staff. I really enjoy my time here and happy to reach platinum status this week

Stayed June 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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635 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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English first
Temecula, California
Top Contributor
138 reviews 138 reviews
35 hotel reviews
Reviews in 63 cities Reviews in 63 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed May 31, 2014 via mobile

I have stayed @ this location many times. WONDERFUL!!! This Hotel is within walking distance of the Rock & Roll Hall of Fame & Museum. Also the downtown restaurants are fabulous!!! Everything within walking distance!!! The restaurants & the store inside of the hotel is great!!! Front desk staff is wonderful & the rooms are extremely clean with refrigerators & coffee makers!!! Such a great Marriott!!!

Stayed May 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 30, 2014

This is a nice, clean hotel. The amenities aren't fabulous, but clean is important to me. The one that bugged me about the hotel was we had reservations for two guests, however, there were only two sets of towels in the bathroom. Girls used two towels per person (long hair), so this was a bummer, especially after I had asked for extra towels before check-in.
They made a nice effort to provide drinks/fruit for the runners, which they didn't need to do. They also opened their gift shop/snack shop super early on Sunday morning (5am) incase anyone needed anything before the race.
This was a great hotel for us because it was centrally located to all of the race activities. I would definitely stay here again.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Byron Center, Michigan
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 28, 2014

We recently traveled to Cleveland for a wedding anniversary getaway. Living in Michigan, Cleveland was a very easy drive, and a fun city to visit. Our room was a corner room on the 15th floor with a nice view of the surrounding city. It was quiet and comfortable, and seemed to have been recently updated. Staff was very polite, and the hotel even had a driver that was able to take us to Great Lakes Brewing one night.The hotel is very close to the lake, and the Rock and Roll Hall of fame. Walking to restaurants and surrounding areas was very easy. Overall, a very pleasant stay.

Room Tip: Corner rooms have lots of windows.
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  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toa Baja, null, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 28, 2014

I was down at Cleveland for a one week training. It was excellent and the location great. The hotel provides transportation to the airport and also is near some restaurants. The room is awesome and my view was great. The service was right at the point and they informed you about activities near the location.

  • Stayed May 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Birmingham, Alabama
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 28, 2014

I had a very good experience during a 6 day stay here last month. The staff in the lounge on the 21st floor were great! They made you feel at home. The hotel was very clean. Across the street from the new convention center. Casino 2 blocks away.

Room Tip: Corner room was nice
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Dayton
Top Contributor
65 reviews 65 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed May 23, 2014

The service at this Marriott is extraordinary! From check-in through departure we were treated extremely well, and warmly greeted by every staff member we passed. Special thanks to Mary at the front desk who was so helpful. She even loaned us her own hairspray when my wife discovered she'd forgotten hers. Great service at the bar, too. The location is perfect -- near restaurants and major city attractions. Highly recommended.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cleveland Marriott Downtown at Key Center

Address: 127 Public Square, Cleveland, OH 44114
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Cleveland
#3 Business Hotel in Cleveland
#5 Family Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
Official Description (provided by the hotel):
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 
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Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio

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