Checking was friendly, fast and efficient. The front desk clerk was perfunctory and helpful. He knew the area and was able to offer suggestions for dinner. First impression was good but warm and welcoming don't come to mind.
The room is on the 24th floor and faces north and west. We are high enough up that we can look over the rooves of nearby buildings and see the lake and parts of the city.
The room is freshly renovated and I can still smell new wallpaper. Bed is comfortable and clean.
Small little things that would make a big difference: when you walk into the room, there is a big clunky dresser with a television in top. There is also a desk jammed right beside it with pillows and towels on top. Feels a bit like a storage room. As well, no storage shelf in the bathroom for extra towels so it is a little awkward. Not a deal-breaker at all, but it is the small details really can make an experience.
Free high speed wifi is also great.