We stay at this hotel yearly during the US Thanksgiving holiday weekend. This hotel is SUPER spotless, rooms are beautiful, and the staff strive to make your experience top rate. You are greeted throughout the building by friendly staff who will stop to ask you if they can help with anything. We had a defective television in our room which required us to manually switch it on. No big deal as we weren't there for that. Management offered to put us in another room. Apparently they are replacing all their room tvs next month with new ones. Pop/water machine was "sold out" so management sent up a free pop in a chilled wine server as well as a plate of large chocolate covered strawberries as compensation. We weren't expecting that! The beds are comfortable, rooms are quiet, room temps comfortable,some great views, and local shopping/attractions. The hotel's restaurant is pricy, but local restaurants are only steps away. My "local" call to family was considered long distance, but the hotel only charges a flat rate (under $2.00) for your call and you can chat as long as you like for the one low price. The only downside of this hotel is the dismal selection in the gift shop (more necessities and a better reading materials section would be great). Overall, you can't beat a Marriott, especially this one in downtown Cleveland. In one word, " incredible!".