Though I didn't personally stay at the property, I had a friend staying at the hotel for a weekend and I wanted to send an amenity for his bday. I was put in touch with Richard Miller, the Concierge at the Marriott Downtown at Key Center Hotel. Richard could not have been more helpful and prompt throughout the entire amenity ordering process. He took ownership of my request and at one point even emailed me back when he was at home to ensure that I received all the information I needed. He also kept me updated and let me know once the card was written and ready for delivery. It's staff members like Richard who truly care and take pride in their work that continue to make Marriott shine! Thank you, Richard!
PS - my friend reported the room to be a "great location, comfortable room and would certainly return"
- Official Description (provided by the hotel):
- Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Cleveland Downtown At Key Hotel Cleveland
- Key Center
- Cleveland Marriott Downtown At Key Center Ohio