This was one of the best stay experiences I have had in my many years of travel.
While the hotel was extermely well kept and the remodeling was very well done, the staff, as always, made a significant impact on me and my fiance'.
From the moment of check in to rooom service to the club level service we were WOW'd.
Room service went above and beyond for our late night order. We had had a chlleneging day and just before the close of room service we decided to order. They could not have been more gracious and accomadating. They explained the menu options to us as if we were the most VIP they were to serve that day. The even engaed my fiance in conversation while assisting us, then to our surprise they included a wonderful special desert in honor of our engagement. WOW I wish I had noted their names!! 7/21 was the date.
I also whittnessed your front desk staff manage a very challenging guest. SHe was (In my words) one of those self important people who no doubt uses the Marriott product reguarly. She was DEMANDING a very late check out, I had learned that the hotel was full and your staff managed to maintain the proper demeanor, heck this person even irritated me just while I was standing there getting my coffee.
So hats off, to the staff! I,by the way have told this story to over 15 of my businees associates. I am a health care administrator and my "stay of choice". Thank you.
- Official Description (provided by the hotel):
- Explore a recently-renovated hotel at Cleveland Airport, which boasts a convenient location, free airport shuttle, and premier accommodations, making it ideal for business or leisure. Featuring over 350 modern guest rooms and suites with flat screen TVs, spacious bathrooms and innovative Plug-in Panels perfect for an invigorating night of rest and relaxation. Socialize with colleagues in the impressive hotel lobby or enjoy the award winning AMP 150, boasting locally grown cuisine in an eclectic environment. Plan spectacular events in 15,500 sq feet of flexible space and host productive functions in one of 24 dynamic meeting rooms. Just a short drive away from downtown Cleveland, visitors can enjoy exciting area attractions, including the IX Center, Rock & Roll Hall of Fame, sports venues and much more. Book your next trip to the Cleveland Airport Marriott, a contemporary hotel near the Cleveland Airport. ... more less
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- Also Known As:
- Marriott Cleveland Airport Hotel Cleveland
- Cleveland Marriott
- Marriott Cleveland Airport Ohio