We visit Cleveland about once a month and have stayed at a number of hotels over the past year. Our stay at the Marriott has given us a new home away from home from now on. The common areas were beautiful and very clean. The rooms were well equipped, beautifully decorated and spotlessly clean. The on site restaurant was first class with a diverse menu, excellent food and a friendly, efficient staff. Even room service was better than expected. The best however was the customer service. From housekeeping to the front desk, everyone was friendly, professional and helpful. It's so very nice to find real customer service again.
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