My husband and I stayed in the upstairs efficiency in October 2013 for 3 nights.
-Great location in a charming historical neighborhood within walking distance to multiple restaurants and an easy drive to any place we wanted to go.
-Attractively and comfortably furnished, good sized efficiency with kitchenette.
-Spotlessly clean accommodations.
-Upon arrival at the airport, I called Diane to ask about the check-in procedure, as we were arriving after 5pm. Although I left a message, she called me back promptly and responded to my question with something like, "I emailed that to you. I know you received that information". I was surprised at her response, which seemed a bit defensive and out of place since I was not perturbed at all by having to phone her (and it was about 6pm). It is entirely possible that she did send the information and I missed her email. It shouldn't be a big deal for either of us.
-The next morning at breakfast, which was ONLY available at one time-no flexibility-Diane asked me about my dietary restrictions. I have many and am satisfied with most anything the host whips up-(I'm thinking oatmeal, hash browns, corned beef hash-would all work to name a few). She served my husband what she had prepared for her other guests and then told me "I don't know what I can feed you" and started listing my dietary restrictions in front of other guests. Again, I was caught off guard because I had specifically told her about my diet and she had enthusiastically assured me that this would not be a problem. In the end she served fruit and some sausage-OK with me, but why the assurances before the reservation is made that a special diet isn't a problem, only to embarrass me in front of other guests?
-One morning as we were getting ready to walk over to breakfast, again at the only time she would serve it, Diane called. She asked if we had power, because a big thunderstorm came through the area the night before and she was without power. She noted that her other two "regular" guests had simply left for work without breakfast and she "wasn't sure what I can fix over here in the dark". Hmmmm..breakfast was at nine and it was bright outside. She had a gas stove which worked great for scrambled eggs, sausage and fruit. I had requested egg whites for my husband the night before and she simply ignored my request at that time and again the next morning. Why was this so difficult?
-I advised Diane that we would be catching an early flight and wondered if she could send over something for breakfast the night before. After some procrastination and asking "Are you just going to get something at the airport?", she did send over a good breakfast later that day.
-The stairs (one flight) up to the apartment we rented were steep and slanted. Both my husband and myself are active individuals, unimpaired in our walking, etc...I wouldn't want to use them in the ice and snow!
I do not understand why any conflict noted above happened. Diane has a great product in a fantastic area-just don't ask for any special requests and check your email frequently!
- Official Description (provided by the hotel):
- Charm, Sophistication and Location!Northeast Ohio's only luxury Urban Inn within a mile of all downtown activities, Rock-n-Roll Hall of Fame,Horseshoe Casino, Aquarium Playhouse Square Theaters, All sport venues and 10 minutes from Cleveland Clinic, Walk to 28 of Cleveland's most interesting restaurants, breweries and the West Side Market! ... more less
- Also Known As:
- J. Palen House Bed & Breakfast Cleveland, Ohio