Stayed here two different weeks with many unpleasant experiences.
Staff not particularly friendly or helpful as a whole.
Did not get room size reserved, or microwave and fridge ordered upon arrival.
Stayed with a group of coworkers, and we all experienced regular issues.
Could not call front desk, as that option did not work on 3 out of 4 of our phones.
Keys didn't work on a regular basis, had to keep going to front desk to have fixed.
Tv took forever to come on and to change channel. A/C made horrible racket throughout the night.
Tub drained slow and drain plug fell apart daily. Apparently housekeeping did not feel the need to put back together when they serviced the room.
One of my co-workers went back to her room at the end of the day to find a coffee cup she didn't use sitting in her room. Housekeeping was thirsty? I don't know, but tacky.
2 Employees and eight stays later, I"m still not signed up for the "reward" points. I certainly wouldn't think it was rocket science, but apparently it's the best kept secret in town. The best "reward" would probably be to look elsewhere. Too many issues to make the stay enjoyable.
I"m back in Beachwood next week, but the Hampton Inn will have my business from this point forward.
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- Also Known As:
- Clarion Hotel Cleveland
- Clarion Cleveland
- Cleveland Clarion
- Clarion Hotel Beachwood Cleveland, Ohio