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“You Get What You Pay For” 3 of 5 stars
Review of Clarion Hotel Beachwood

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Clarion Hotel Beachwood
3.0 of 5 Hotel   |   26300 Chagrin Blvd, Cleveland, OH 44122   |  
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Ranked #25 of 35 Hotels in Cleveland
1 review
“You Get What You Pay For”
3 of 5 stars Reviewed December 2, 2012 via mobile

There was no luggage stand in the room.
There were only 2 hangers in the closet. When I called the desk to request more, the clerk asked how many I wanted. I said 4 or 5, to which she responded, "We don't put that many in the room." And then they gave me 4 anyway.
When I returned to my room late one night, I discovered that housekeeping had left no soap in the bathroom. They took away the used soap, but didn't replace it. When I called the desk, I was informed that I had to come down and get it. When I got to the desk and complained, the desk clerk told me to tell housekeeping because it wasn't her job -- all she did was watch the desk.
The comforter was stained.
The desk clerk was always on her cell phone.
I complained to Clarion and other than 2 auto-replies, they haven't responded.

Stayed November 2012
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64 reviews from our community

Traveler rating
    16
    23
    11
    9
    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Cincinnati
Top Contributor
70 reviews 70 reviews
33 hotel reviews
Reviews in 35 cities Reviews in 35 cities
95 helpful votes 95 helpful votes
2 of 5 stars Reviewed November 23, 2012 via mobile

This place is surface cleaned but don't go around in your bare feet - even or especially in the bathroom. Floors are stained and/ or dirty and everything looks a bit used. Front desk was grumpy and slow. Really , so many better hotels around here . I won't choose this one again.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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kansas city
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 13, 2012

Really nice hotel, excellent and very friendly staff. Nice bed and pillows. Quiet. Good breakfast with eggs, bacon, and sausage.

Two small problems: The wi-fi only rarely worked, and the staff did say they were having trouble with it.

The lighting in the breakfast room is very dreary, more appropriate for a funeral parlor. The TV screen in the breakfast room was so dark it might as well have been off.

Room Tip: Room 121 is larger than some other rooms.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Athens, Ohio
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 7, 2012

This is a hotel with good food, clean beds/linens, comfortable, helpful staff, and good location. It fills up quickly during the week so reservations are best. The hotel needs renovation badly (is dark, carpets look dirty (particularly in the elevator), fitness center had two machines only. This is a hotel where passing through business people seem to stay. It was completely full but it was very quiet. Everything worked in the room.

Room Tip: The 4th/top floor was very quite.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Windsor, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 27, 2012

This is an older hotel, and the rooms could use some refurbishment (which I understand are coming soon). Plus, this is the first time I've had a room priced at $100 a night that didn't have a fridge and microwave. But everything else totally made up for it.
A clean room - and I mean spotless.
A quiet room - even being right next to the freeway.
A comfortable bed - better than most I've had before.
A terrific full breakfast included.
And then there's the staff. From front desk to housekeeping, breakfast staff to management - always smiling, polite, helpful, and personable. Literally the best customer service experience of my life.
Bottom line - if you're looking for a hotel in this area, I very much recommend this one.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Bryan, Ohio
1 review
5 of 5 stars Reviewed October 13, 2012

We were in Cleveland for my husband to have surgery. Breakfast was to be served after we left for the procedure. When we returned to the hotel after dinner we found 4 boxes of cereal.bowls and spoons with a Good Luck note from the staff. There was even a frig moved in to keep the milk cool. This was above and beyond what we expected.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Richmond, Virginia
Top Contributor
87 reviews 87 reviews
59 hotel reviews
Reviews in 60 cities Reviews in 60 cities
138 helpful votes 138 helpful votes
4 of 5 stars Reviewed June 27, 2012

This is a renovated (former Sheraton) property. Newer bedding in the rooms as well as newer furniture in the room we stayed in. Housekeeping was excellent; very clean room and the staff was very friiendly. The check-in staff actually remembers you "after check-in." A customer lounge off the check-in desk looked inviting, but I did not use it; nor did I use the business center or the in-room internet. The breakfast served real eggs and turkey sausage as well as fresh fruit...very much above average, and in a good-sized room. The hallway (as in many Sheartons) are a bit dim and the green-toned carpet was not an ideal choice, but my review is based on what you get for the money...Cleveland is not cheap. Based on value this a lower 4-star hotel.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel Beachwood

Address: 26300 Chagrin Blvd, Cleveland, OH 44122
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#2 Best Value Hotel in Cleveland
#20 Business Hotel in Cleveland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Hotel Beachwood 3*
Number of rooms: 194
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Also Known As:
Clarion Hotel Cleveland
Clarion Cleveland
Cleveland Clarion
Clarion Hotel Beachwood Cleveland, Ohio

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