I was really excited about going to try Phil the Fire the Friday before Labor Day. A party of 4 arrived around 7:30. We got seated pretty quick, but were immediately told they were out of white fish and sweet potato fries. Service was slow, but waitress was trying her best. When we finally got a chance to order, they were out of more than just those two menu items. They also had no macaroni & cheese and no candied yams? WHAT? It's a Friday night, you opened at 4pm, and there's already 2 staples completely unavailable. It was ridiculous how many items were out. We asked to see the manager several times, before he finally could make his way over. I just cannot believe they were out of mac & cheese. Suggested that they send someone out to Giant Eagle or Whole Foods to pick up some cheese and pasta. Told they already had done so. By the end of the evening (a couple hours later), mac n cheese was ready. Took the order to go. Still was not worth it. How can a soul food place have no mac n cheese and no candied yams? CRAZY! We got a discount off of our bill, but unless they improve, we won't be back. Very disappointed. Really wanted this to be good, but was let down in a big way.
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