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“Great Hotel” 5 of 5 stars
Review of Courtyard Cleveland University Circle

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Courtyard Cleveland University Circle
3.0 of 5 Hotel   |   2021 Cornell Road, Cleveland, OH 44106   |  
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Ranked #10 of 35 Hotels in Cleveland
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great Hotel”
5 of 5 stars Reviewed July 27, 2014

I stayed at this hotel for 2 nights to attend a wedding in Cleveland. The location is great and you can walk to Little Italy. I had all positive interactions with their staff (bar, valet and front desk). The rooms are new with clean linens & an amazing walk in shower with ceramic tile. I had a wonderful stay here.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, July 28, 2014
Dear Kristin H,

Our staff makes sincere hospitality their priority; I glad you enjoyed our friendly staff and location. Reflections like yours allow us to monitor and improve our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon.

Best,
Scott Starek, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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93 reviews from our community

Traveler rating
    46
    37
    8
    0
    2
See reviews for
30
17
6
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Johnson City, Tennessee, United States
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 27, 2014

My husband and stayed here 2 nights while coming to Cleveland Clinic. We were very impressed! Nice rooms, beautiful facility, great location, and the staff was friendly and helpful! Like others have mentioned, I wish there was another parking option other than Valet, but overall we liked it and will stay again when we come back to Cleveland.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, July 28, 2014
Dear Lauren M,

I’m thrilled to learn we satisfied your travel needs. It’s wonderful to know you enjoyed our friendly associates and location. We appreciate your recommendation, but of course the highest form of praise would be your return!
Best,

Best,
Scott Starek, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upper Saint Clair, Pennsylvania
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 26, 2014

Nice, new, neat. Great location for univ. Hosp., Cleve clinic and case western. Rooms are beautiful and spacious. Bathroom shower is awesome.The downside is valet parking only. Walk to little Italy for dinner and pastries. Lovely weekend.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, July 28, 2014
We are thrilled to learn you had a lovely weekend and enjoyed our beautiful rooms and fun location. We appreciate you sharing your kind review with us and other travelers. Please visit us again soon.

Best,
Scott Starek, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wisconin
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 20, 2014

I was here for class at Case for ten days and had a great stay. Friendly and helpful staff - the valets, front desk and sales person Stephanie. Very impressed! The only disappointment was the restaurant. I decided to have dinner there one night and chose to sit outside on the patio while I ate and worked. The staff member delivered my meal. I requested ketchup which she said she would bring but never did. I also realized that she had not brought the soup I ordered. Unfortunately she never returned with the ketchup or to see if I needed something. Because I had my laptop and all my papers laid out and I was outside, I didn't want to leave my things sit unattended to go and look for her, nor did I want to pack everything up to go find her. So I ended up finishing my meal, packed up, and then found her. I got reimbursed for the item I didn't get, but the experience was a disappointment, especially after everyone else was great.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, July 21, 2014
My sincere apologies for the service you experienced in our restaurant. This is not up to our standards and I have taken note. I appreciate you taking the time to write a review. I will be sure to share your kind comments with Stephanie. We hope to see you on a return visit.

Best,
Scott Starek, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Becket, Massachusetts
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 16, 2014

For decades this important educational, medical, and cultural center of Cleveland was woefully in need of a good place to stay. No more. This Courtyard could not be better located, adjacent to University Hospital's cancer center, at the edge of the Case campus, short walks from the magnificent new Museum of Art and the Museum of Modern Art, or from perhaps the finest Symphony Orchestra in the country at Severance Hall. At dinner or lunch time time a brisk walk, or a ride in the hotel's shuttle will take you Little Italy. It's all right there. No hotel is closer or more convenient than this one. The shuttle will deliver you to or from the airport. The city's new Euclid Avenue transit system is nearly at the door. Parking is adjacent and served by hotel valets, who really work to please, aware that your needs are immediate, and the parking price is high. In fact, throughout from valet to reception, to housekeeping to food service, the hotel staff is well trained, friendly and very responsive. This is a Marriott Courtyard, but better designed than most and even a bit luxurious. The rooms are very well furnished, and though in the heart of the city, they are quiet. I'm not a fan of Marriott's current Bistro effort at quick, convenient, limited menu food service, but there it is, quick, convenient, and limited.

Room Tip: Rooms in the back are probably quieter than those over entrance area.
See more room tips
Green Features: Recycling is well developed in Cuyahoga County, and hotel participation is noticeable.
  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, July 18, 2014
We are delighted to hear of the comfort you experienced at our hotel. I’m glad you were able to take advantage of our luxurious rooms, complimentary shuttle and convenient location. Our associates are the key to providing our guests with a satisfying stay. I look forward to sharing your kind remarks.

Best,
Scott Starek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dover, Delaware
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 13, 2014

We stayed in Cleveland for three nights at this hotel and we were not disappointed! Very modern and extremely clean, and the staff was incredibly cordial and accommodating. You can tell the staff really works as a team and that they genuinely care about your experience at the Marriott. The shuttle was a nice feature of this hotel, very convenient. The bistro was nice as well and there is also Starbucks five steps away too. Highly recommended!

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, July 14, 2014
It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our modern rooms and shuttle service, but more importantly our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback t. I appreciate you taking the time to write.

Best,
Scott Starek, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 8, 2014

From the new modern decor to the luxurious beds this hotel was amazing. The staff was always more than helpful, going above and beyond. The restaurant had great food, from sit down meals to grabbing a quick yogurt on the go. At night they even had a courtyard with a fire pit for guests to enjoy. They also offer a shuttle service for short trips, I believe within a 2-3 mile radius. If you get a chance while staying here, Little Italy is just a quick 5 minute walk (or 2 minute shuttle ride) away. It's a nice quaint little area with lots of shops and great restaurants. This was a superb hotel with not one flaw that I noticed while staying here.
If you are looking to spend sometime in downtown Cleveland (Indians game, Warehouse District) it is a good 20 minute drive. When we booked they booking agent said they were "downtown" but I believe this hotel is actually "uptown." We did have to spend some money on cabs to get downtown.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, July 10, 2014
Dear Erin F,

Thank you for sharing your experience with us and other travelers. I am happy to hear your enjoyed our new modern décor and bistro, but most importantly our friendly staff. I will be sure to share your kind comments. A return visit is the best compliment, so we hope to see you again.

Best,
Scott Starek, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Cleveland University Circle

Address: 2021 Cornell Road, Cleveland, OH 44106
Location: United States > Ohio > Cleveland
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
#8 Romantic Hotel in Cleveland
#10 Family Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Cleveland University Circle 3*
Number of rooms: 153
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Also Known As:
Courtyard Cleveland University Circle Ohio

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