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“Cleveland Weekend Getaway” 4 of 5 stars
Review of Courtyard Cleveland University Circle

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Courtyard Cleveland University Circle
3.0 of 5 Hotel   |   2021 Cornell Road, Cleveland, OH 44106   |  
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Ranked #10 of 35 Hotels in Cleveland
Pittsburgh, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Cleveland Weekend Getaway”
4 of 5 stars Reviewed May 28, 2014

The room was good size, the service at check in and for valet parking was good, the extra rollaway bed we requested and blankets were delivered promptly and with no fuss.

Overall the room was good for what we needed (2 adults 3 Children 14.12.&10)

We had to two "Queen Bed" though I think were really doubles a rollaway and a single seater chair that pulled out to a single bed and we still had room to move in the room without falling over things so good.

Good location to buses and rail, and some eating choices.

The only downside was the room smelled of something that we could not put out finger on, was it a left over odour for a previous guest, a cleaning agents used or just some unwanted smell we do not know but as we only used the room for sleeping and turned up the AC it was okay but really if was off putting as it really hit you as you entered the room until you got use to it

Room Tip: First time staying so only spent minimum time in room and all good, so the room as good but we did l...
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Green Features: Hotel was envornmentally conscious, with signs and practices we saw
  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, June 2, 2014
5_Kiwis_in_USA,
Thank you for sharing feedback from your stay. We're glad our location and accommodations were well suited for your travel needs. It's unfortunate to hear we didn't have an opportunity to intervene more proactively with the unpleasant smell you encountered in your room. Guest satisfaction is our highest priority and we hope you'll give us another opportunity to demonstrate just that. Thank you again for writing.

Kind regards,
Scott Starek, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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93 reviews from our community

Traveler rating
    46
    37
    8
    0
    2
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30
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 25, 2014

This was one of the nicer hotel stays I have had. The desk clerks were very friendly & helpful and attended to our every need. The rooms were clean and well-kept and the maid service did a nice job each morning. One of the nicest amenities was the complementary shuttle service that took us wherever we wanted to go (within a 2-mile radius) whenever we wanted to go, and, whenever we wanted to travel outside the shuttle's service area, the front desk, happily, arranged for our transportation. Free Wi-Fi was nice, too.

Green Features: It is nice that the hotel provides an in-room opportunity to recycle.
  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, June 2, 2014
Salvatore T,
We're happy to hear of your pleasant stay and appreciation of our services at Courtyard Cleveland University Circle. Our goal is to deliver the best guest experience possible, and we're glad our friendly staff, clean rooms, and complimentary shuttle played a part. We hope you'll return for another visit again soon. Thank you again for writing!

Kind regards,
Scott Starek, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, OH
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 19, 2014

We stayed at your hotel in May 2014. It was a great experience. The hotel was clean. We liked that you have recycle bins in the rooms. The room was set up well. The fridge area with the mirror, counter, electrical outlet, and lighting works well as an additional area to get ready in the morning (so more than 1 person can get ready at a time) - well done. The room was quiet. We did not hear any street noise, or noise from within the hotel. Every staff member we dealt with was friendly and helpful. Such a refreshing change these days. The shuttle is a great service. The drivers, as well as the front desk people, gave great tips and restaurant suggestions. Mom left her umbrella in the shuttle. When the shuttle picked us up (different driver even) they had her umbrella for her. Even the housekeeping staff was friendly. We had a great experience and have been recommending this hotel. You are clearly doing something very right when every one of your staff is top notch. Thank you.

Green Features: So very pleased to have a recyle bin in the room right next to the trash can. Why doesn't every hotel do this. Great job.
  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, June 1, 2014
Jill T,
Thank you for your review and recommendations of Courtyard Cleveland University Circle. We’re glad you enjoyed your stay, along with the level of service provided by our friendly staff. I look forward to sharing your comments with our team and thank you again for writing a review. We hope you’ll return for another visit again soon.

Kind regards,
Scott Starek, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 3, 2014 via mobile

For those familiar with the brand, you will not be disappointed with this location. I was given an exceptionally nice room, looks brand new, as did the rest of the facilities. The location is excellent for hospital and university access. It is near many nice places to eat including little Italy. Very friendly staff makes for an overall great experience. I wouldn't hesitate to stay here again.

Stayed May 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, May 12, 2014
Zpops,
Thank you for writing a review and sharing your experience at Courtyard Cleveland University Circle. It’s great to know you enjoyed your stay and would return for another visit in the future. We hope to welcome you back again soon. Thank you again.

Kind regards,
Scott Starek, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 23, 2014

We have stayed several times at this location while visiting CWRU. Very convenient to campus and Little Italy. Rooms are comfortable and clean and staff is very friendly. The only complaint this time is with the Bistro for breakfast. VERY long wait for a couple of bowls of oatmeal (and it wasn't busy) and we noticed people who had ordered eggs, etc. also had very long waits. Seemed disorganized. I can't imagine how they handle a crowd. There is a Starbucks across the way and a Panera just down the street which would have been much better options for breakfast.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, April 30, 2014
traveltwins95,
Thank you for your review and continued patronage at Courtyard Cleveland University Circle. We appreciate you choosing to stay with us while visiting CWRU, and we're thrilled to hear about the comfort and convenience you consistently experience at our hotel.

Your feedback regarding breakfast service in the Bistro is important to us and assists in our mission to continuously improve. We have addressed your comments and are working with our staff to correct this issue. Thank you again for your review and patronage. We hope to see you again soon.

Kind regards,
Scott Starek, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
47 reviews 47 reviews
38 hotel reviews
Reviews in 38 cities Reviews in 38 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 10, 2014

The hotel is new and has comfortable, and has clean and pleasant rooms. It is close to University hospital and half a mile from the regional train station. Air-condition system is effective and not noisy. Staff is friendly and helpful.
Problems I encountered include:
Even though I asked for a quite room – I was give a room facing the main street which was noisy.
The TV set was difficult to operate especially changing the stations which was slow and took sometimes 10 seconds.
There was no laundry bag in the room.
The refrigerator in my room was not cleaned and contained food items from a previous guest.
The water in the shower was difficult to regulate because the spigot was far away from the shower head and the water temperature changed only after 8-10 seconds.
There was no tea bags in the room ( I do not drink tea) and when I requested them I was told they are not provided.
The hotel has a restaurant and serves sandwiches and Starbuck drinks. However, I was refused a refill of my coffee (“ It is not our policy to server refills” according to the restaurant manger) .
I wrote similar input in Marriott costumer service site, was promised a response from the manger but did not get one.

Room Tip: Chose a room facing west (not toward the front)
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, March 14, 2014
DCtraveller41,
Thank you for writing a review and sharing comments on your comfortable stay, as well as opportunities for improvement. I appreciate your honest assessment and apologize for the problems you encountered during your stay. Please be assured that we have addressed these issues with our staff in an effort to better our hotel and overall guest experience. We're pleased to know our convenient location, clean accommodations and friendly staff met your satisfaction otherwise. We do hope you will return to see our improvements. Thank you once again for writing.

Sincerely,
Scott Starek, General Manager
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Glenmoore, Pennsylvania, USA
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 9, 2014

Newer hotel, the staff is very friendly and helpful. Rooms are a good size and very clean. Definitely a place I would stay again when I am back in the area. It only has valet parking at $20 per night, but for the area that is not bad.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, March 14, 2014
jmrsports,
We appreciate your review and visit with us at Courtyard Cleveland University Circle. We're happy to have had you as our guest and we're glad our friendly service and clean accommodations perfectly suited your travel needs. We hope you'll have an opportunity to visit us again soon. Thank you again for your great review.

Sincerely,
Scott Starek, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Cleveland University Circle

Address: 2021 Cornell Road, Cleveland, OH 44106
Location: United States > Ohio > Cleveland
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
#8 Romantic Hotel in Cleveland
#10 Family Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Cleveland University Circle 3*
Number of rooms: 153
Reservation Options:
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Also Known As:
Courtyard Cleveland University Circle Ohio

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