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“Very nice place to stay if you are visiting the east side of Cleveland” 4 of 5 stars
Review of Courtyard Cleveland University Circle

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Courtyard Cleveland University Circle
3.0 of 5 Hotel   |   2021 Cornell Road, Cleveland, OH 44106   |  
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Ranked #7 of 33 hotels in Cleveland
Glenmoore, Pennsylvania, USA
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Very nice place to stay if you are visiting the east side of Cleveland”
4 of 5 stars Reviewed March 9, 2014

Newer hotel, the staff is very friendly and helpful. Rooms are a good size and very clean. Definitely a place I would stay again when I am back in the area. It only has valet parking at $20 per night, but for the area that is not bad.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, March 14, 2014
jmrsports,
We appreciate your review and visit with us at Courtyard Cleveland University Circle. We're happy to have had you as our guest and we're glad our friendly service and clean accommodations perfectly suited your travel needs. We hope you'll have an opportunity to visit us again soon. Thank you again for your great review.

Sincerely,
Scott Starek, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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79 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Roanoke
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 1, 2014

Good location to Case and Cleveland clinic. Wonderful complimentary shuttle to take you to clinics, restaurants. Don't eat there, service is too slow. There is a Starbucks across the street for breakfast and great restaurants in nearby Little Italy. The hotel could use microwaves in the room and a functional fireplace as well.

  • Stayed February 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, March 3, 2014
docmom3460,
We always appreciate hearing from our guests, especially in identifying ways we can improve our guest experience. I assure you that your comments have been addressed with our team and additional steps will be taken to correct the issues you encountered with service. We're glad you found our location and complimentary shuttle to meet your satisfaction. We hope to welcome you back as our guest again soon. Thank you again for writing.

Sincerely,
Scott Starek, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lebanon
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 1, 2014

Stayed at this hotel for two days while visiting CWRU. The hotel is now on Campus (area used to be just outside the hospital) and close to a new area, the uptown. The rooms were extremely nice and clean. The hotel has a shuttle that provides a free service within the University Circle, all the way to the Rapid stations, to the museum, to Case or the Cleveland Clinic. There are a couple of amazing restaurants nearby. The hotel appears to be new. I arrived around 1:00 pm. The staff was ok but not friendly.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, March 3, 2014
Harmanani,
Thank you for writing a review regarding your recent experience at Courtyard Cleveland University Circle. We appreciate you choosing to stay with us while visiting CWRU and we're glad our location and complimentary shuttle service added convenience to your stay. Your comments have been shared with our team so we can do a better job of providing the exceptional service you've come to expect from us. We hope you'll have an opportunity to visit us again in the near future. Thank again for your review.

Sincerely,
Scott Starek, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 24, 2014

We stayed at the Courtyard at University Circle last week to visit Case Western. The hotel seems recently renovated and the location was excellent. We arrived late at night, the check in was friendly, but the first thing I noticed was how dirty the carpeted floors were. The hotel was full of hockey team families and we were not given the rollaway bed that we had asked for weeks earlier. We ended up getting the rollaway bed the next night, but one of our teenage sons had to sleep on sofa cushions the first night. The next morning, we waited a long time for our breakfast. Everyone in the restaurant was very friendly, but it seemed like they were totally unprepared for such a large crowd of people. The valet parkers were also very slow due to the high volume. We enjoyed the location and comfortable (although very small) room, but it seemed that the service could have been better and the hotel cleaner (the floors stayed dirty throughout our stay).

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, February 28, 2014
Marla S,
We value your feedback and thank you for writing a review. It's unfortunate to hear that we did not provide the exceptional service that you've come to expect from us. I would like to extend my sincerest apologies for the inconveniences you encountered as a result. Your comments provide many opportunities for improving our property and overall guest experience.

We're pleased to know you enjoyed a comfortable stay otherwise and found our location well suited for your travel needs. We hope you'll give us another opportunity to provide a more positive experience in the future. Thank you again for your feedback.

Sincerely,
Scott Starek, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Top Contributor
62 reviews 62 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 12, 2014 via mobile

This is a relatively new hotel with excellent amenities and very friendly, helpful staff. There's a nice lounge/restaurant area with good options for breakfast and dinner, plus a Starbucks next door and several other restaurants within walking distance. They also offer a nice shuttle service to the museum and other spots within a 2-3 mile radius. Overall a wonderful place to stay at a reasonable price.

Stayed February 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, February 18, 2014
jewelross,
Thank you for your complimentary feedback from your stay with us at Courtyard Cleveland University Circle. We're pleased to hear that our friendly staff and excellent amenities made for such a wonderful stay. It's great to know you had an opportunity to explore the area and discover the many dining options that our location has to offer. We hope you'll have an opportunity to visit us again in the future. Thank you again for your great review.

Sincerely,
Scott Starek, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Indiana
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 8, 2014

This is a great property! Nice, new, smart looking property. Location worked out well for us. My wife loved the room. Located near many restaurants and museums. The only drawback is the mandatory valet parking for overnight stays. Seeing that there is not an option when parking they should include it in the room rate.

Stayed February 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, February 13, 2014
elconquistador765,
Thank you for writing a review from your visit to Courtyard Cleveland University Circle. Your feedback is important to us as guest satisfaction is our highest priority. We're thrilled to hear you and your wife enjoyed your stay and we hope to welcome you back again soon. Thank you again for writing.

Sincerely,
Scott Starek, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 21, 2014

We've stayed in Cleveland a few times and decided to try a different neighborhood on this trip. This hotel is just a short drive from Little Italy, the art museum, and several nice parks. The room was clean, modern and spacious... very comfortable and a great value. While I don't love having to pay for valet parking, the service was quick, easy and friendly, and it was comforting to know the car was parked in a secure garage. I'd highly recommend this Courtyard!

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, January 27, 2014
JesMonaco,
We appreciate you giving our hotel a try on your recent trip to Cleveland, and we thank you for sharing your experience. It's wonderful to hear all the aspects that made for a comfortable stay. Please plan to visit us again at Courtyard Cleveland University Circle. Thank you again for your review and recommendations of our great hotel.

Sincerely,
Scott Starek, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Cleveland University Circle

Address: 2021 Cornell Road, Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
#7 Romantic Hotel in Cleveland
#10 Family Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Cleveland University Circle 3*
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Also Known As:
Courtyard Cleveland University Circle Ohio

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