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“Convenient and Well Appointed” 4 of 5 stars
Review of Courtyard Cleveland University Circle

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Courtyard Cleveland University Circle
3.0 of 5 Hotel   |   2021 Cornell Road, Cleveland, OH 44106   |  
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Ranked #11 of 35 Hotels in Cleveland
Certificate of Excellence
Lebanon
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
38 helpful votes 38 helpful votes
“Convenient and Well Appointed”
4 of 5 stars Reviewed March 1, 2014

Stayed at this hotel for two days while visiting CWRU. The hotel is now on Campus (area used to be just outside the hospital) and close to a new area, the uptown. The rooms were extremely nice and clean. The hotel has a shuttle that provides a free service within the University Circle, all the way to the Rapid stations, to the museum, to Case or the Cleveland Clinic. There are a couple of amazing restaurants nearby. The hotel appears to be new. I arrived around 1:00 pm. The staff was ok but not friendly.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, March 3, 2014
Harmanani,
Thank you for writing a review regarding your recent experience at Courtyard Cleveland University Circle. We appreciate you choosing to stay with us while visiting CWRU and we're glad our location and complimentary shuttle service added convenience to your stay. Your comments have been shared with our team so we can do a better job of providing the exceptional service you've come to expect from us. We hope you'll have an opportunity to visit us again in the near future. Thank again for your review.

Sincerely,
Scott Starek, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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115 reviews from our community

Traveler rating
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37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Washington DC, District of Columbia
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 24, 2014

We stayed at the Courtyard at University Circle last week to visit Case Western. The hotel seems recently renovated and the location was excellent. We arrived late at night, the check in was friendly, but the first thing I noticed was how dirty the carpeted floors were. The hotel was full of hockey team families and we were not given the rollaway bed that we had asked for weeks earlier. We ended up getting the rollaway bed the next night, but one of our teenage sons had to sleep on sofa cushions the first night. The next morning, we waited a long time for our breakfast. Everyone in the restaurant was very friendly, but it seemed like they were totally unprepared for such a large crowd of people. The valet parkers were also very slow due to the high volume. We enjoyed the location and comfortable (although very small) room, but it seemed that the service could have been better and the hotel cleaner (the floors stayed dirty throughout our stay).

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, February 28, 2014
Marla S,
We value your feedback and thank you for writing a review. It's unfortunate to hear that we did not provide the exceptional service that you've come to expect from us. I would like to extend my sincerest apologies for the inconveniences you encountered as a result. Your comments provide many opportunities for improving our property and overall guest experience.

We're pleased to know you enjoyed a comfortable stay otherwise and found our location well suited for your travel needs. We hope you'll give us another opportunity to provide a more positive experience in the future. Thank you again for your feedback.

Sincerely,
Scott Starek, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Top Contributor
66 reviews 66 reviews
31 hotel reviews
Reviews in 34 cities Reviews in 34 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 12, 2014 via mobile

This is a relatively new hotel with excellent amenities and very friendly, helpful staff. There's a nice lounge/restaurant area with good options for breakfast and dinner, plus a Starbucks next door and several other restaurants within walking distance. They also offer a nice shuttle service to the museum and other spots within a 2-3 mile radius. Overall a wonderful place to stay at a reasonable price.

Stayed February 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, February 18, 2014
jewelross,
Thank you for your complimentary feedback from your stay with us at Courtyard Cleveland University Circle. We're pleased to hear that our friendly staff and excellent amenities made for such a wonderful stay. It's great to know you had an opportunity to explore the area and discover the many dining options that our location has to offer. We hope you'll have an opportunity to visit us again in the future. Thank you again for your great review.

Sincerely,
Scott Starek, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Indiana
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 8, 2014

This is a great property! Nice, new, smart looking property. Location worked out well for us. My wife loved the room. Located near many restaurants and museums. The only drawback is the mandatory valet parking for overnight stays. Seeing that there is not an option when parking they should include it in the room rate.

Stayed February 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, February 13, 2014
elconquistador765,
Thank you for writing a review from your visit to Courtyard Cleveland University Circle. Your feedback is important to us as guest satisfaction is our highest priority. We're thrilled to hear you and your wife enjoyed your stay and we hope to welcome you back again soon. Thank you again for writing.

Sincerely,
Scott Starek, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 21, 2014

We've stayed in Cleveland a few times and decided to try a different neighborhood on this trip. This hotel is just a short drive from Little Italy, the art museum, and several nice parks. The room was clean, modern and spacious... very comfortable and a great value. While I don't love having to pay for valet parking, the service was quick, easy and friendly, and it was comforting to know the car was parked in a secure garage. I'd highly recommend this Courtyard!

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, January 27, 2014
JesMonaco,
We appreciate you giving our hotel a try on your recent trip to Cleveland, and we thank you for sharing your experience. It's wonderful to hear all the aspects that made for a comfortable stay. Please plan to visit us again at Courtyard Cleveland University Circle. Thank you again for your review and recommendations of our great hotel.

Sincerely,
Scott Starek, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Lake Tahoe, California
1 review
4 of 5 stars Reviewed January 13, 2014

I enjoyed my 11 day stay and will most definitely stay there again. Sarah Cord, and Jacob went out of their way to ensure that my requests were given their utmost attention. They were without a doubt concerned with the guests comfort and safety,they personally were interested in the guests' requests and followed up. The hospitality, friendliness, and professionalism of the staff was a pleasant surprise. Amy and Jeffery were courteous, and drove me safely with efficiency and made sure I reached my destination with door to door service ! Overall, my experience was exceptional. THANK YOU for your kindness, I missed my family but the staff made it all OK ! :)

  • Stayed January 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, January 25, 2014
susan g,
Thank you for sharing feedback from your experience with us at Courtyard Cleveland University Circle. Nothing brings us greater satisfaction than recognition from our guests on the excellent service delivered during your stay. Our dedicated team of associates strive daily to exceed guest expectations. I look forward to sharing your compliments with our team, and I will make sure Sarah Cord, Jacob, Amy, and Jeffrey all receive special commendations on their outstanding service. Thank you again for writing. We hope to extend our hospitality to you again in the future.

Sincerely,
Scott Starek, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Libertyville, Illinois
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 16, 2013

First of the room amenities were awesome. High-end, clean and spacious.

Secondly the Front Desk Staff was extremely helpful...especially Jacob. He helped me out of jam by printing a few needed documents for an appointment I had. No questions asked he simply asked "How may I be of service". First Class all the way

Stayed December 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, December 25, 2013
Patrick K,
Thank you for sharing your review and complimentary feedback from your stay with us at Courtyard Cleveland University Circle. It's fantastic to hear that our clean accommodations and excellent service made for an enjoyable stay. Our team makes sincere hospitality their priority. I will be certain to pass along your compliments and recognize Jacob with a special commendation for his outstanding service. Please plan to visit us again the next time you travel to Cleveland. Thank you once again for your great review.

Sincerely,
Scott Starek, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Cleveland University Circle

Address: 2021 Cornell Road, Cleveland, OH 44106
Location: United States > Ohio > Cleveland
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
#11 Romantic Hotel in Cleveland
#12 Family Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Cleveland University Circle 3*
Number of rooms: 153
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Also Known As:
Courtyard Cleveland University Circle Ohio

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