I suggested to the manaqer of this hotel that it raise prices above other popular hotels. They all have ...well check the POOR and the other options showing the bad comments people have....negative comments including one thing I will not tolerate...bugs. I suggest they raise their prices and put the extra money into an account to exterminate regularly and well...keep staff that keeps rooms clean (raises in pay) and for upgrades to carpeting (others I've read even have what looks like poop? stains?) This hotel has the opportunity to be the best Cleveland has to offer. They will 'fall in line' with some of the other hotels...or take the opportunity now while it's new to make this the one hotel you can go to without fear of finding bugs, hair in the bathroom and bedding.... I hope they do. I along with most people who stay in Cleveland are either going to the clinic or a show...are there only a very short time. And wouldn't mind paying more to not have some of these problems. My greatest fear is bedbugs...you have to throw away everything you own!!! That costs far more than paying more for the hotel room in the first place. I'd rather pay more and know the room is clean and bugfree than to have to lose all of my belongings!!! Think about it...please! This was a clean hotel. Honestly...isn't that the bottom line? So what if a desk person doesn't return your call....you call back...maybe they forgot. You can't expect perfection....but you can expect what this hotel has. A microwave (downstairs and in some suites I understand), a fridge in the room...clean carpeting, drapes that work, water/heat/ac that works...now is the time for this hotel to decide if they will join and be the norm....or be the best. I NEED a hotel I can COUNT on....one that I can trust. This is it...at this time. Time will tell if they continue or not. People..please comment...would you rather trust a hotel and pay more...or take a chance and find yourself here rating this hotel as 'poor'? Not to mention the aggrivation and possible bug issues. Check the other reviews of hotels...I don't WANT to experience what some of them have. I'm TERRIFIED of bugs. Is it too much to ask for a clean room with clean bedding and towels? I don't think so. I'd rather pay a bit MORE and be sure every room is perfect. I don't care about swimming. Most people coming here are wanting to go to CCF or see the sites. Oh...the ONLY thing I can suggest...my husband ate at the restaurant downstairs. It could be better.....it wasn't horrible but he said it wasn't what he expected. But...starbucks is close and other restaurants are on the next block.
Keep up the good work at this hotel!!!
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