Upon arrival at the hotel, we felt un-welcome.
When I made my hotel reservation, I requested for a refrigerator in my room and was told that there would be an additional fee, I said ok. The day before arrival, I called to verify that the request was noted on my reservation and it was. Upon my arrival, I asked the front desk clerk if there was a refrigerator in my room, she didn’t know. When we checked into the room there was no refrigerator and was told they all had been distributed out. Now, the front desk clerk should have advised me of this. Also, we notice there was no duvet cover on bed and brought it to the attention of the cleaning lady. She told me that the hotel were out of them. The next day, I spoke to another house cleaning lady, who went above and beyond her duties to find us one.
Lastly, we were not given a map of the campus or local restaurants in the downtown area. As least the staff over at Intercontinental Suites Hotel the staff was more helpful in providing us with a map of the campus and the local restaurants in the downtown area. Also, she explained everything that Intercontinental Hotel and Suite Hotel had to offer, which should have been explained to us upon check in.
I do like that it is connected to Cleveland clinic.
- Official Description (provided by the hotel):
- The InterContinental Cleveland is situated on the campus of the prestigious Cleveland Clinic, less than two kilometres (one mile) from the University Circle cultural and arts district. Legacy Village shopping and entertainment, the Rock and Roll Hall of Fame and Museum, Progressive Field and the Historic Warehouse District are all within easy reach. ... more less
- Reservation Options:
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- Also Known As:
- Intercontinental Cleveland
- InterContinental Hotel Cleveland Ohio