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“Great hotel” 5 of 5 stars
Review of InterContinental Hotel Cleveland

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InterContinental Hotel Cleveland
4.5 of 5 Hotel   |   9801 Carnegie Avenue, Cleveland, OH 44106   |  
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Ranked #16 of 35 Hotels in Cleveland
GreenLeadersSilver level
Temple TX
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hotel”
5 of 5 stars Reviewed November 3, 2010

This hotel was outstanding. The front desk personnel were very friendly and curteous, always willing to help when asked. The rooms were exceptional and very spacious. The bed was very comfortable. Room was clean and bathrooms was great. Had separate shower and but which was nice. Plenty of drawer space to put away clothes. All around good hotel for a conference. Easy access to the conference rooms which were also spectacular. Stadium seating with plug ins for laptop. Internet speed was very good as well. Taxi ride to eating district was reasonable too.

  • Stayed October 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this review, December 10, 2010
Dear TempleTempleTX,

We certainly appreciate you taking the time to provide us with the positive feedback during your stay at the hotel. We are glad to know that the staff and hotel met all of your expectations and look forward to your next visit.

Sincerely,
Kim Knoll
Business Travel Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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335 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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English first
Columbus, Ohio
2 reviews
5 of 5 stars Reviewed October 18, 2010

I was staying here with a free room night certificate for travel agents. My husband had tests the next morning at the Cleveland Clinic, so this was a great chance to use the certificate. The hotel is attached by covered walkway to the Cleveland Clinic. This makes it very convenient for visits there. If you are going to other areas in Cleveland, this may be a bit out of the way. I thought that the hotel was great! Very nice reception area and lobby/check in desk. The front desk agent and the bell hops were very helpful.

The room was very nice also. There was extra storage (dresser near the door) in case you were staying longer and needed more room. The bathroom was great and had room for someone in a wheelchair to get around. There was a separate shower stall and also a bathtub; no need for a shower curtain at the tub since the shower was separate. There was a scale to weigh yourself (like I needed that away from home) and little amenities....Q-tips, shower cap, hair bands, etc. that you might need. The beds and pillows were very comfortable; better that mine at home. The TV has a decent variety of channels, but did not have a couple channels that I am used to (Nickelodeon for Nick at Night shows and Bravo) but had several channels for foreign visitors (Saudi TV, middle east channels). They must have many visitors from that area that stay at the hotel when going to the Cleveland Clinic.

We were tired when we got there, so we ordered room service. It was delivered in a timely manner, and the food was good. Of course, it was a bit pricey, but we knew that before we ordered. I went over to the 24 hour cafe at the clinic to get breakfast items for us in the morning.

I was able to get a late check out (1pm) since I was a Priority Club member. The valet parking was $25.00, but since I had a free room night I could afford it. I may not be able to afford to stay here every time we come up, but if you can afford it, I highly recommend it.

  • Stayed September 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this review, December 10, 2010
Dear travelgal0727,

Thank you for taking the time to share your positive experiences of your stay in October. We are thrilled that we met all of your expectations and look forward to your next visit to the hotel.

Sincerely,
Kim Knoll
Business Travel Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
2 reviews
5 of 5 stars Reviewed October 18, 2010

The Inter-Continental Hotel is a beautiful hotel with very beautifully decorated rooms, extremely comfortable beds, and a super helpful, friendly staff. Right next door is the Cleveland Clinic which had complementary shuttle back and forth to the hospital. We enjoyed receiving the Cleveland Plain Dealer every morning and had delicious, well priced breakfasts in the cafe.

  • Stayed October 2010, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this review, December 10, 2010
Dear Janellmbodle,

We certainly appreciated the positive comments regarding our comfortable guestrooms and friendly staff. The feedback is important to us and look forward to your next hotel stay with us.

Sincerely,
Kim Knoll
Business Travel Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed October 1, 2010

Very comfortable hotel. Nice breakfast.
Not so good location far from main shopping area and city attractions. Taxi service not of high quality - sometimes too long to wait; early in the morning no taxi at all. Book it in advance. Internet for additional charge.
Rooms are very nice and cozy. Great sleep. I liked this hotel.

  • Stayed September 2010, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this review, December 10, 2010
Dear LarisaVM,

Thank you for the comments regarding your recent stay with us as all comments are very important to us. We are glad that your stay was comfortable and we look forward to having you stay with us again.

Sincerely,
Kim Knoll
Business Travel Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
Level Contributor
246 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
1 of 5 stars Reviewed July 16, 2010

This Intercontinental is an average. Despite the fact that it is, to my knowledge, pretty new, the rooms are already a little bit worn out.

I probably had one of the worst hotel stays ever at IC Cleveland. If I would have stayed at a random motel - I wouldnt complain - but an InterContinental should always be a benchmark of service and quality. I am staying about 200 nights a year in different hotels, which enables me to have a top tier status at most of the known brands. So please believe me that I know what service I can expect from a hotel.

I checked in and was given a room in which I found mold behind the door. Around this spots the carpet was black, moisture and damaged. I can not think about how the house service would have missed this and why you would still give away this room - it is a shame. I called the service and they sent a guy who tried to clean it, however as it was within the carpet it was impossible. Next to this guy a lady from the room service showed up and apologized that this happens and they are going to change all carpets within the next year. That didn’t help me, staying this weekend. It took’em another half an hour to call me and ask me if I want to change the room (that should have been their first reaction right away!). So I was moved to another room that smelled like a combination of puke and spray – but I was too tired to ask for another change and took it. Although also this room was worn out and dirty.

After being one hour in the room a room cleaning lady stepped in without knocking and was surprised finding me in the room (Needles to say I was surprised by her appearance too) as it wasn’t set up yet and she refitted the bath room. At the evening I found that there is no breakfast order form in my room. It too your staff three calls from me and 45 minutes to bring one to my room. Not enough that my room was not well prepared, calling the service I just figured out that the telephone beside my bed is not working, nor did they transfer my ambassador perk fruit from my first room to my new room. At the cheap Hyatt Palace I stayed during the week I had a far more better room than this here: No automatic air-conditioning, no flat-HD-TV, no free wireless … again it is just disgusting.

Next morning I received a call because I marked the turkey sausages on the order form, however no turkey sausages are available … . It keeps on being bad staying here.

In the evening I wanted to order breakfast again for next morning – but guess what – no ordering form in my room AGAIN !

As just discussed this morning I called guest service to ask for an email address I could send something to be printed – they said they did not want to do this bc there is a business center. Are you joking ? In every basic Hampton Inn I can send a document to the front desk to be printed.

Lets conclude: Very very bad staff, average InterContinental. The only one good at this hotel is the Manager, who was very nice and communicative as I presented him my experiences.

  • Stayed June 2010, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this review, August 19, 2010
Dear Guest,

Thank you for the information you provided regarding your stay with us in June. We apologize for the inconveniences you experienced during your time with us, and are pleased to inform you that we have rectified many of the points listed below. It was determined a plumbing leak caused the damage to the carpet and that has since been repaired.

We hope to restore your confidence in staying with us again should your travels bring you back to Cleveland. Thank you once again for bringing these items to our attention.

Sincerely,
Michael Cooper
Executive Assistant Manager
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Lexington, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 20, 2010

My husband is a patient at Cleveland Clinic and we have stayed at the Intercontinental at least 12 times over the past 1-1/2 yrs. It is definitely the place to stay if you are a patient/spouse, especially if you are there in the winter. You can park your car and never need it, as everything is connected by pedways from the 3rd floor of the hotel. Would not stay there if you are just visiting Cleveland, as it is not located in a good neighborhood and there is nothing to do nearby. Also, it is right in the middle of Cleveland Clinic. The staff always welcomes us and does their best to provide anything we need. Rooms are spacious and well appointed and we love the walk-in shower. We have learned to often avoid the hotel restaurants, tho, as they are expensive. They do offer room service, which is great when you are exhausted. There is an International cafeteria in the hospital,as well as 2 locations of AuBonPain, Starbucks, McDonalds, a Mexican "fast food" place and Subway. It is only a short drive to Little Italy and about a 20 minute drive to a nice shopping area and other restaurants. I agree with other complaints about the charge for internet. Seems like all "luxury hotels" are still getting by with this (disappointing). They do have 2 computers off the lobby that are available for email or to print a boarding pass. Some rooms "pick up" internet access from the clinic but many sites are blocked to keep employees from using computers to watch sports, tv shows, Skype, etc. All rooms have a mini bar that I wish they would convert to a refrigerator. Any item in there is outrageous and there is only one small spot for your use. If you join Priority Club, you always have a 2 pm check-out. We feel as tho it is our "second home" and will continue to stay there. It's about the next best thing to being in your own bedroom and I would highly recommend it to anyone go to the clinic. The convenience alone is well worth the $$$.
Tip: Buy a set of parking passes or pay $10 daily and park in one of the clinic garages if you are going to be there for a few days(one is connected to the hotel by pedway), as valet parking is $24/night.

  • Stayed June 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this review, December 10, 2010
Dear kymarg,

Thank you for the comments you have shared with us during your stay. Your feedback is very important to us and glad to hear that our hotel and location met your expectations.

We certainly look forward to your next stay with us.

Sincerely,
Kim Knoll
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gastonia, NC
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 26, 2010

The sole purpose of my trip was to attend a two day conference at the hotel and I was pleasantly surprised at how convenient the guest rooms were to the conference venue. The omelette in the lobby restaurant was very good, although a little pricey. The gift shop was open only from 9 am - 6 pm, which was disappointing when the urge for a soda overwhelmed me, and I was too cheap to open the mini-bar. The rooms were large, but the all too common problem of having inconveniently located electrical outlets at the bedside tables created some cell phone/mp3 charging challenges. (I don't understand why this is a problem in so many hotels). Bathroom was huge, with shower and separate tub. The bell captain and staff were very polite and helpful. For the price, internet should be free. I protested the price by not purchasing the internet access.

  • Stayed May 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Hotel Cleveland

Address: 9801 Carnegie Avenue, Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Cleveland
#4 Luxury Hotel in Cleveland
#13 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Hotel Cleveland 4.5*
Number of rooms: 299
Official Description (provided by the hotel):
The InterContinental Cleveland is situated on the campus of the prestigious Cleveland Clinic, less than two kilometres (one mile) from the University Circle cultural and arts district. Legacy Village shopping and entertainment, the Rock and Roll Hall of Fame and Museum, Progressive Field and the Historic Warehouse District are all within easy reach. ... more   less 
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Also Known As:
Intercontinental Cleveland
InterContinental Hotel Cleveland Ohio

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