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“Great hotel to discharge into after hospitalization at Cleveland Clinic” 4 of 5 stars
Review of InterContinental Hotel Cleveland

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InterContinental Hotel Cleveland
4.5 of 5 Hotel   |   9801 Carnegie Avenue, Cleveland, OH 44106   |  
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Ranked #14 of 35 Hotels in Cleveland
GreenLeadersSilver level
Grand Island, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great hotel to discharge into after hospitalization at Cleveland Clinic”
4 of 5 stars Reviewed July 12, 2014

My mother had anterior right hip replacement at Cleveland Clinic and we decided to stay a day at the Intercontinental Hotel, Cleveland Clinic, just to make sure everything was fine before the 200 mile trip back to Grand Island, New York. The staff was very accomodating, providing a raised toilet seat for my mother's use during our stay. They also provide wheel chairs for use on their property. The only complaint, the air vents in the bathroom and closet (in the the room we stayed in) require cleaning. There is a noticable dust build-up that should be vaccumed-up. Otherwise, the light colors and wide rooms make a stay for a recovering surgery patient much easier and more cheerful.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherice B, Manager at InterContinental Hotel Cleveland, responded to this review, July 14, 2014
Dear Raymond K,

Your wonderful comments of our hotel are very much appreciated. I am very happy to learn that our staff was accommodating and that our overall service provided some amount of ease after your mother’s surgery at the Cleveland Clinic. It is also good to know that our recently renovated room, with light colored walls added an element of cheer to your mother’s recovery. We will definitely take a look at the vents to ensure all traces of dust are removed.

Thank you so much for your review. We do very much appreciate your feedback.

Sincerely,
Sherice
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298 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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English first
Port Colborne, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2014

Stayed several days and appreciated the customer service orientated Staff. Albion the Bellman and Nickolai, and Ryan in the North Coast Cafe were a real pleasure as well as the wait staff in Table 45. A small hiccup with some bad info about the City was well compensated. Enjoyed the quality of linens and towels. Room was very clean and well appointed. We will definitle be back.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherice B, Manager at InterContinental Hotel Cleveland, responded to this review, July 14, 2014
Dear Hawk2014,

Many thanks for your five-star review of our hotel. I am thrilled that you experienced great customer service from our staff and that overall you had a high quality experience. We look forward to having you back so that we may provide you with another memorable stay. Thank you again for your wonderful comments.

Sincerely,
Sherice
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 10, 2014

Did you ever visit a friends newly built house that wasn't yet totally completed? That's how this hotel was. It looked nice, but the details needed to be filled in. For instance, I went to the gym. The gym looked nice, but it smelled badly. I used the cross trainer that appeared to have several bells and whistles, like a built in fan. Fancy right? It was, until you use it. It seemed to be made by fisher price. Hallow plastic that didn't quite fit properly. One morning there were no towels there. Another example: so I was there for 4 days and after the second day of free, and really good coffee in the lobby, I was gone. I was there looking for it at 7am. Well, apparently they get rid of the free coffee at 6:30am; which coincides with the opening of their restaurants. I didn't eat breakfast there at all to boycott that cheapness. Although, I did eat lunch twice and dinner twice. The food at the place is amazing. Everything I had was great. From the lamb at the lunch Buffett, to the pork belly at dinner, all perfectly cooked, trendy, and high quality. The other cool part is the bed. Very comfy and great pillows. Other than that there were just several details that just didn't add up to a great experience. Oh, and the lights went out in my room, plus the shower head was very loose. All in all just a mediocre experience. If it were a restaurant I'd give it 5 stars, but it's not it's a hotel. You go to a hotel for accommodations, nod a restaurant. Definitely try the food though!

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherice B, Manager at InterContinental Hotel Cleveland, responded to this review, July 18, 2014
Dear Dave U,

Thank you for taking some time to post a review of our hotel. I am thrilled that you enjoyed the food we had to offer and that your bed was comfortable. I am disappointed however that there were some details that you felt were overlooked and sincerely apologize for the trouble this caused you.

We certainly appreciate your feedback and will make our greatest efforts at correcting the issues you have mentioned with the gym and overall quality of product. We do hope to be able to provide you with an above average experience the next time you visit our city.

Sincerely,
Sherice
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Sarasota, Florida
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 8, 2014

Visited Cleveland several times last year and stayed at the InterCon Suites at the Cleveland Clinic. This time at the main InterContinental Hotel. First class experience from the moment you arrive. Very efficient check in (early arrival), room ready and thoroughly modern for the savvy traveler. This time just a check up after a successful procedure at the world renowned Cleveland Clinic. Enjoying the restaurants, especially Table 45 which has a funky menu. Nice patio for a drink outside. Service levels are top notch. Highly recommend this hotel to anyone visiting the Clinic and frankly, anyone visiting Cleveland. Don't forget to take in the Cleveland Museum of Art...world-class.

Room Tip: Ask for a room on a high floor for a great panorama of Cleveland.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherice B, Manager at InterContinental Hotel Cleveland, responded to this review, July 10, 2014
Dear DavidSarasota,

Your 5-star review of not just our hotel but of Cleveland is truly appreciated. Thank you for sharing such wonderful comments of your stay with us.

I am absolutely thrilled that you found our service levels to be top notch, that Table 45 was to your liking and that you were pleased with the modern look of our newly renovated rooms. Thank you very much for your recommendation of our hotel as well as attractions of our great city, like the Cleveland Museum of Art.

We truly appreciate your review and anticipate hosting you on your next Cleveland visit.

Sincerely,
Sherice
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Top Contributor
110 reviews 110 reviews
26 hotel reviews
Reviews in 31 cities Reviews in 31 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 3, 2014

The hotel has recently been made over. The rooms are stark but very well done. Service is always outstanding. Chocolates and water in the room a great touch. Excellent location to all attractions. Wish they had not aimed the AC vents directly at the bed.

Stayed July 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherice B, Manager at InterContinental Hotel Cleveland, responded to this review, July 7, 2014
Dear Ahg2,

Thank you for staying with us recently and for taking some time to post a review of our hotel. We very much appreciate your feedback.

We are thrilled that you were pleased with our recent renovation efforts and that our staff and overall quality of product was to your liking. I will be sure to share all your wonderful comments with your staff.

We would love to have you back on your future visits to Cleveland so that we may provide you with another memorable experience. Thank you again for your review.

Sincerely,
Sherice
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Guayaquil, Ecuador
Top Contributor
74 reviews 74 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 30, 2014

Conveniently conected to the cleveland clinic if your Main reason for coming to cleveland is that, because it is a bit far from downtown, nice hotel But it only has one Restaurant at night with a small menu if you aré planning to stay for a couple of days, and the cafetería closes to early!, try to Stay at the 14th floor wich has a bussiness center that serves tea in the afternoon, breakfast, and has great view, very convenient,confortable and with Great service, the rooms in that floor aré a little bit expencier But its worth it

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherice B, Manager at InterContinental Hotel Cleveland, responded to this review, July 1, 2014
Dear BarciMaru,

Many thanks for your review of your recent stay with us. It is good to know that you found our location convenient for Cleveland Clinic visits and that overall the facility was to your liking. I do apologize that our dinner menu was a bit limited for you but I am happy that you were able to take advantage of the services and amenities offered on our Club Floor.

The next time you visit Cleveland, we would love the opportunity to provide a great host environment for you and again, thank you for your review.

Sincerely,
Sherice
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Naperville, Illinois
Top Contributor
409 reviews 409 reviews
47 hotel reviews
Reviews in 174 cities Reviews in 174 cities
148 helpful votes 148 helpful votes
3 of 5 stars Reviewed June 20, 2014

First thing to know is this hotel is connected to the Cleveland Clinic. It's not terribly far from downtown but you will have to take your car out each time. I'd suggest parking in the lot across the street, and then taking the indoor walkway over to he hotel.

Pluses:
1) the room was super nice. Very modern, nice amenities, great shower and comfy bed.
2) staff was very friendly and helpful upon checkin
3) very well equipped workout room with modern machines

Minuses:
1) even as a IHG Platinum, they put us on the floor (and next door) to a wedding. they were so loud it seemed like they were coming through the walls. they finally were quiet after security called, but even the next night (with normal people) we could still hear them. same goes for the hallway, where you could hear every person who went up and down the hall.
2) when went up to our room, we found the door propped open. second time in 2 weeks this happened after never having it happen in 32 years. it ended up not being a problem, but it was a little disconcerting.

Overall it was an up and down stay. Being put next to a wedding party kept us up all day and made us exhausted for the rest of our trip. It was a beautiful hotel and centrally located, I guess we just had a bad room.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherice B, Manager at InterContinental Hotel Cleveland, responded to this review, June 23, 2014
Dear mja1982,

Thank you for taking the time to post a review of your recent stay with us. We appreciate your feedback. It is good to know that you appreciate our recent room renovation, that our staff provided you with great service and that our workout room met your standards. I will be sure to share your feedback with all our staff.

I do apologize however that you were placed on a floor where you encountered so many disturbances. On future stays please do not hesitate to let our front desk staff know of any such issues so that we may take care of these issues right away. I do hope that we will have the opportunity to provide a more pleasant and memorable stay for you on future visits.

Sincerely,
Sherice
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Hotel Cleveland

Address: 9801 Carnegie Avenue, Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cleveland
#3 Luxury Hotel in Cleveland
#11 Business Hotel in Cleveland
#13 Family Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Hotel Cleveland 4.5*
Number of rooms: 299
Official Description (provided by the hotel):
The InterContinental Cleveland is situated on the campus of the prestigious Cleveland Clinic, less than two kilometres (one mile) from the University Circle cultural and arts district. Legacy Village shopping and entertainment, the Rock and Roll Hall of Fame and Museum, Progressive Field and the Historic Warehouse District are all within easy reach. ... more   less 
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Also Known As:
Intercontinental Cleveland
InterContinental Hotel Cleveland Ohio

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