This review would be a 5 if it wasn't for a few small things: the ironing board is a tiny little tabletop one. I pack neatly, but still need to iron things almost every time I travel. I would definitely recommend to the hotel a full ironing board. Secondly, housekeeping. They start cleaning rooms early to get rooms ready for new arrivals, which is great. What isn't great is that every time they open the door to a room to get something off of their cart, they let the door slam close and it is LOUD! If they either kept the doors open or didn't let them slam shut, this would have been a 5. One other thing, which I know they can't control, the weather. It knocked out the satellite service to the TV's. Our evening plans had been canceled due to the weather, so we were going to just stay in and watch some TV, but we couldn't for about 3 hours. When I called to inquire, just to make sure it was the weather, I was just told, yup, it's the weather. However, the movies were working. I think it would have been nice if they comped a movie or something for the inconvenience. I understand it wasn't their fault, but working in the service industry, you have to have backups for things like that.
Now for the good - the rooms were great. The beds were soft and cozy. The bathrooms are nice and spacious. Everything was so clean. We ordered room service which was reasonably priced, quickly delivered and the service was great. An IPod/IPhone docking station was on the night stand with a current 8 pin adapter, not the old ones. The seating area was nice, the windows are huge and the draperies were nice. The carpet was clean, everything was clean. I really enjoyed staying here and will again the next time we are in Cleveland.
- Official Description (provided by the hotel):
- The InterContinental Cleveland is situated on the campus of the prestigious Cleveland Clinic, less than two kilometres (one mile) from the University Circle cultural and arts district. Legacy Village shopping and entertainment, the Rock and Roll Hall of Fame and Museum, Progressive Field and the Historic Warehouse District are all within easy reach. ... more less
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- Also Known As:
- Intercontinental Cleveland
- InterContinental Hotel Cleveland Ohio