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“Great hotel for a quick trip to the Cleveland Clinic” 5 of 5 stars
Review of InterContinental Hotel Cleveland

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InterContinental Hotel Cleveland
4.5 of 5 Hotel   |   9801 Carnegie Avenue, Cleveland, OH 44106   |  
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Ranked #14 of 35 Hotels in Cleveland
GreenLeadersSilver level
houston, tx
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
Reviews in 34 cities Reviews in 34 cities
30 helpful votes 30 helpful votes
“Great hotel for a quick trip to the Cleveland Clinic”
5 of 5 stars Reviewed December 9, 2013

The hotel was fantastic for when a family member is at the Cleveland Clinic. A sky walk across from the hotel and when I needed to extend my stay by another day, the desk staff was very accommodating. The rooms are not particularly fancy and the view is nothing to write home about, but the convenience is worth the cost. The valet did lose my rent car, and it took 30 minutes to find, but they find it. They were particularly helpful getting a bottle of sparkling water for me. A very good experience for a difficult visit.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Hotel Cleveland, responded to this review, December 11, 2013
Dear ROmom,

Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay despite the circumstances surrounding your visit and that our staff was able to take great care of you. It was a pleasure to have had you as our guest.

Regards,
Executive Office
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298 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Boardman, Ohio
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 2, 2013

I stayed in this hotel for a business trade show. We came into town early to attend the Browns/Steelers game before the show and were able to store our luggage since the rooms were not yet prepared. The staff was top notch, the room was beautiful and the dining at Table 45 was wonderful. Everything was excellent, I would most definitely stay here again.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Hotel Cleveland, responded to this review, December 5, 2013
Dear Esin916,

Thank you for taking the time to write about your experience at the InterContinental Cleveland. We are thrilled that you enjoyed your accommodations and dining experience at Table 45. For you to label our staff as "top notch" is a great honor. We have a wonderful team and they'll be happy to hear that their hard work and dedication to our guests doesn't go unnoticed. Thank you again for your review and we look forward to your return.

Kind regards,
Executive Office
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Mansfield, Texas
Top Contributor
343 reviews 343 reviews
64 hotel reviews
Reviews in 96 cities Reviews in 96 cities
151 helpful votes 151 helpful votes
5 of 5 stars Reviewed November 26, 2013

I am a frequent traveler and have stayed in hundreds of hotels. With that said, this was one of the best hotels I've stayed in.

The hotel is located and actually connected to the Cleveland clinic. The hotel is beautiful and very well maintained. There is an excellent restaurant onsite (Table 45) and its open till 11:00 pm! Nice for hungry late arrivers and super rare.

The rooms are spacious suites. The beds are more comfortable than any I can remember at other chains. The rooms have a mini bar but no fridge or microwave. Plenty of room in the bathroom for a couple to get ready at the same time.

The service here is top notch. Ive never experienced better

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Hotel Cleveland, responded to this review, November 29, 2013
Dear Wyomingdan,

We thank you very much for your 5-star review and kind words about our property. We are honored to be among one of the best hotels you've stayed at and are pleased and proud to count you among our customers. We take great pride in offering our guests the highest quality service and are pleased to hear that we exceeded your expectations. We look forward to welcoming you back soon!

Sincerely,
Executive Office
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Washington DC, District of Columbia
Top Contributor
145 reviews 145 reviews
32 hotel reviews
Reviews in 37 cities Reviews in 37 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed November 23, 2013

My wife was having outpatient surgery at the clinic so we stayed 2 nights at the Intercon . Attached by a skyway to the Clinic, this first class hotel surprises with the folded up wheelchairs outside of seemingly every third door. The property has an impressive lobby and public area. The rooms are commodious but attention to maintenance needs improvement. The restaurants are a bit pricey for what you get. The service is usually 1st rate. Unfortunately when we were there they were clearing several floors for the retinue of some important hospital patient. We, with only one room suffered the consequences. The health club has a full array of equipment. The free wi-fi is a little pesky but more than adequate. If you need a place to spend a night while a friend or loved one is at the Clinic The intercon is the place to be.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Hotel Cleveland, responded to this review, November 26, 2013
Dear psyduck1947,

Thank you for taking the time to post a review of our property. We are happy to hear that you enjoyed our facility and spacious rooms. We apologize for any inconveniences you experienced as we take these comments seriously. We look forward to offering you a more pleasant stay in the future.

Regards,
Executive Office
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Erie, Pennsylvania, United States
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 13, 2013

I recently attended a conference at the Cleveland Clinic and stayed at the Intercontinental Hotel and Conference Center. Everyone was very friendly and attentive. The accommadations clean and comfortable. I would definitly recommend staying here especially if attending a conference.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Hotel Cleveland, responded to this review, November 14, 2013
Dear Laurie H,

Thank you very much for sharing details of your recent stay. We're glad you enjoyed our clean and comfortable accommodations and we're most happy to hear that our staff was attentive to your needs during your time with us. We hope you found the conference to be equally enjoyable and look forward to welcoming you back soon.

Sincerely,
Executive Office
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Miami, Florida
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 11, 2013

Each and every one of the people working in this hotel go all the way to make you feel welcomed and at home.
From the moment we arrived, Thereza at the front desk welcomed us as friends and made sure that we had the room as requested.
Checking out we were helped by Brenda and Tasia, also at the front desk.
My wife and I are Cleveland Clinic patients and think that is a blessing to have the hotel connected to the clinic.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Hotel Cleveland, responded to this review, November 13, 2013
Dear max275,

Thank you so much for your review of our hotel. We appreciate very much your accolades to Thereza, Brenda and Tasia and will be sure to pass on your kind words. We take great pride in making our guests feel welcomed and are happy to hear that you felt at home during your time with us. Thank you again for feedback.

Regards,
Executive Office
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 5, 2013

The hotel was nice and the location connected to the Cleveland Clinic was more of a blessing than I could ever have anticipated but what was truly wonderful were the people at the hotel. In particular, Anntoinette in the club lounge. She was not only welcoming but showed true concern for our daughter (and us) who was having a difficult surgery. We will be back in about 6 months for another surgery and definitely hope to be able to stay here again.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Hotel Cleveland, responded to this review, November 6, 2013
Dear MBSofDCVA,

Thank you for taking the time to post such a delightful review of our property. We are thrilled to hear that you had a wonderful experience. We certainly take great pride in offering excellent customer service to all of our guests, especially during a stressful time and often we find that many of our guests quickly become more like family. Anntoinette is a wonderful asset to our team and we appreciate your kind words regarding her services. We wish your daughter a speedy recovery and although we know you’re not returning for pleasure, we look forward to welcoming you back.

Best wishes,
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Hotel Cleveland

Address: 9801 Carnegie Avenue, Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cleveland
#3 Luxury Hotel in Cleveland
#11 Business Hotel in Cleveland
#13 Family Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Hotel Cleveland 4.5*
Number of rooms: 299
Official Description (provided by the hotel):
The InterContinental Cleveland is situated on the campus of the prestigious Cleveland Clinic, less than two kilometres (one mile) from the University Circle cultural and arts district. Legacy Village shopping and entertainment, the Rock and Roll Hall of Fame and Museum, Progressive Field and the Historic Warehouse District are all within easy reach. ... more   less 
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Also Known As:
Intercontinental Cleveland
InterContinental Hotel Cleveland Ohio

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