Last thursday 15th., was Cleveland Clinic´s Guest-House closing date. I believe a student facility of some kind is going to be buit. I went by hoping to be able to say good bye to Mona Hana, Front Office Supervisor. She was, as always, warmly and efficiently managing a difficult situation in Arabic, language I realized she is also fluent in.
My husband and I come from México and stayed at the Guest-House last may. He had a procedure in preparation to open heart surgery las August 30th. Unfortunately, he had a small clog and stroke, but fortunately it was in ICU unit, so it was rapidly attended. We are now in rehab and hope he will regain all his speech abilities sometime in the near future.
I am staying at the Inter-continental Conference Center. They have honored our price and reservation dates. Transition was difficult, specially at the most difficult moments. Front Office´s have been caregivers for me, and they have really exceeded my expectations. Many have gone out of their way to help me at the hotel and I could not name them all at this moment, but for now, I do want to specially mention two people I now consider my friends: Colleen and Helene. The Director of the front office was very caring also.
I missed not being able to say good-bye to Mona Hana. Mona in Spanish means nice, but she was definitely much more than nice to me. She is very efficient and goes out of her way to help. Her true- caring concern regarding my husband´s condition, after 3 months really exceeds every expectacion. Families, we are very important caregivers for the patients of Cleveland Clinic, and every-day, just to see Mona´s caring smile and your soothing voice helped me be a better caregiver.
Thank you, Mona; I have been alone and you were there for me, and I SINCERELY HOPE THAT THE CLEVELAND CLINIC does not loose such an outstanding caregiver.
Hildegard M. Silva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 22, 2013
Dear Hildegard M,
Report response as inappropriate
Thank you for sharing your experiences and writing such a thoughtful, heartfelt review in regards to the service that you have received over the years. We have a wonderful team who often work with guests during stressful times and take great pride in making their stay one last thing to worry about. Thank you for acknowledging a few that have made your experience amazing! I have passed on your comments to all of our colleagues and will send the three colleagues you mentioned a special thank you on behalf of the hotel. We are certainly thrilled to know that you continue to enjoy our services and that you took the time to post your positive comments. Wishing you and your family all the best. We look forward to welcoming you back soon!!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.