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“Nice Hotel” 4 of 5 stars
Review of InterContinental Hotel Cleveland

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InterContinental Hotel Cleveland
4.5 of 5 Hotel   |   9801 Carnegie Avenue, Cleveland, OH 44106   |  
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Ranked #14 of 35 Hotels in Cleveland
GreenLeadersSilver level
Louisville, Kentucky
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Nice Hotel”
4 of 5 stars Reviewed August 24, 2013

Stayed here during a business trip in June. First time at an Intercontinental Hotel and was impressed with the hotel. The room was very spacious with a modern bathroom with tub and separate shower. Enjoyed the breakfast buffet with omelette bar.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Hotel Cleveland, responded to this review, August 26, 2013
Dear Sivetta O,

Many thanks for the fantastic review of your stay with us in Cleveland. We are pleased to hear that we were able to give you a great first impression of InterContinental Hotels. On your next visit, be sure to stop by Table 45 for dinner and check out our extensive sushi menu. We look forward to welcoming you back soon!

Kind regards,
Executive Office
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312 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
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English first
Cleveland, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 20, 2013

Last thursday 15th., was Cleveland Clinic´s Guest-House closing date. I believe a student facility of some kind is going to be buit. I went by hoping to be able to say good bye to Mona Hana, Front Office Supervisor. She was, as always, warmly and efficiently managing a difficult situation in Arabic, language I realized she is also fluent in.
My husband and I come from México and stayed at the Guest-House last may. He had a procedure in preparation to open heart surgery las August 30th. Unfortunately, he had a small clog and stroke, but fortunately it was in ICU unit, so it was rapidly attended. We are now in rehab and hope he will regain all his speech abilities sometime in the near future.
I am staying at the Inter-continental Conference Center. They have honored our price and reservation dates. Transition was difficult, specially at the most difficult moments. Front Office´s have been caregivers for me, and they have really exceeded my expectations. Many have gone out of their way to help me at the hotel and I could not name them all at this moment, but for now, I do want to specially mention two people I now consider my friends: Colleen and Helene. The Director of the front office was very caring also.
I missed not being able to say good-bye to Mona Hana. Mona in Spanish means nice, but she was definitely much more than nice to me. She is very efficient and goes out of her way to help. Her true- caring concern regarding my husband´s condition, after 3 months really exceeds every expectacion. Families, we are very important caregivers for the patients of Cleveland Clinic, and every-day, just to see Mona´s caring smile and your soothing voice helped me be a better caregiver.
Thank you, Mona; I have been alone and you were there for me, and I SINCERELY HOPE THAT THE CLEVELAND CLINIC does not loose such an outstanding caregiver.
Hildegard M. Silva

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ExecutiveOffice_AS, Administrative Assistant at InterContinental Hotel Cleveland, responded to this review, August 22, 2013
Dear Hildegard M,

Thank you for sharing your experiences and writing such a thoughtful, heartfelt review in regards to the service that you have received over the years. We have a wonderful team who often work with guests during stressful times and take great pride in making their stay one last thing to worry about. Thank you for acknowledging a few that have made your experience amazing! I have passed on your comments to all of our colleagues and will send the three colleagues you mentioned a special thank you on behalf of the hotel. We are certainly thrilled to know that you continue to enjoy our services and that you took the time to post your positive comments. Wishing you and your family all the best. We look forward to welcoming you back soon!!

Kind regards,
Executive Office
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Minneapolis, Minnesota
Top Contributor
106 reviews 106 reviews
37 hotel reviews
Reviews in 50 cities Reviews in 50 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 17, 2013

We arrived for a one night stay. Inexplicably, only one of our party of 2 was offered an upgrade to a concierge room, because his room had 1 twin beds, as I understood it. When I was checking on with a different employee, I was not offered an upgrade although my assigned room was the same. I asked if my room was a standard room as I could see it was two twins - as opposed to a king sized bed. The employee said twin beds were standard. So there is no reason only one of us should have been offered the upgrade - given that we all paid the same rate and none of us was a frequent guest of the chain. Some consistency in approach would have been welcome. Our associate had a complimentary breakfast buffet while the remainder of our group had to pay the fairly large sum of $20 for a breakfast buffet.

The rooms were adequate, with 2-3 exceptions. It is very odd to have the standard configuration be two twin beds. This only would be workable for single people or business travelers. Even for me as a single room occupant, a twin bed is not a preferred choice as I would definitely opt for a double or king bed. Then inside the closet, there was a gross discoloration of the paint, I.e., it needed to be repainted, and the light fixture cover was falling off. The light fixture cover was only staying on because the closet shelf was underneath it. The worst aspect or the room was that the hallway closet light would go on in the middle of the night if you walked by, given that it had a motion sensor and the door was with louver openings/ slats. This is the worst-designed closet I can ever recall seeing in a room. The last thing you want is your bed lit up in the night with the hallway closet light based on a motion sensor in an open slat closet. Luckily the light went off fairly quickly.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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ExecutiveOffice_AS, Administrative Assistant at InterContinental Hotel Cleveland, responded to this review, August 19, 2013
Dear georgierocks,

Thank you so much for your review of our hotel. I apologize for any shortcomings you encountered during your stay with us. It is our goal to consistently ensure our facilities and service are superior and I am sorry that you were displeased with the choice of room types available. Please accept our sincere apologies for any inconvenience it may have caused you. I am pleased to share with you that our guest rooms will be completely renovated at the end of the year including the painting of all rooms and installation of new light fixtures. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

Kind regards,
Executive Office
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Windsor, Canada
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 14, 2013

I enjoyed my stay at the IC Cleveland. The hotel was extremely clean, comfortable and the rooms very well appointed.

I especially appreciated the fact that my room was turned down for me with having to ask for it. Nice touch!

Manya in the Intercontinental Club was very kind and helpful and went out her way to make me feel welcome. She helped make my stay extra special.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Executive Office Administrative Assistant at InterContinental Hotel Cleveland, responded to this review, August 16, 2013
Dear USA_Admirer,

Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us and that you feel you received great service. It’s something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to Manya and our turndown staff. Thanks again for staying with us and we hope we can welcome you back to Cleveland soon!

Kind regards,
Executive Office
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Top Contributor
119 reviews 119 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed August 7, 2013

I stay here frequently and the service at this property is outstanding. On a recent visit, Suazaane at the front desk and the guys at the front doors were exceptionally proficient at getting things done. Table 45 is an excellent resturant for lunch or dinner. Rooms are the top floor can have a nice view of the lake. Rooms are exceptionally quiet with good a/c systems.

Room Tip: Top floors can have good views of the lake and city
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 7, 2013

The InterContinetal Hotel & Conference Center is the best location for medical professionals or families with patients of the Cleveland Clinic. The room service food is decent & prompt, but expensive. However, the proximity to the Cleveland Clinic makes this a desirable hotel if you are needing to go back & forth to the clinic/hospital. However, once you venture a couple of blocks away from the Cleveland Clinic, there are limited food choices without driving somewhere.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
1 review
3 of 5 stars Reviewed July 27, 2013

I had booked 3 rooms for an overnight stay while visiting a relative at the Cleveland Clinic. Upon checking in we immediately went to our rooms for a quick rest. The rooms are very spacious, however, the bedding in the one of the rooms had what appeared to be urine and blood stains on the sheets. I called housekeeping and was told someone would be coming soon to change the sheets. After an hour of waiting I went to one of the other rooms we had booked and discovered there were food stains on one of the beds. I was getting ready to leave when I saw two hotel employees in the hallway who were checking the “cleaned” rooms. I explained the situation and was told someone would come change the linens. As I was walking away I heard the woman as the man if he had checked the rooms and he said yes they were clean. I thought this was very rude since I was still within earshot of them and knew the bedding was dirty as we had not even been in the rooms 5 minutes before we discovered the stains. About 10 minutes later, these same two employees knocked on the door and came in to change the linen. The woman immediately noticed the food stains on the linen at which point they both left to get clean linen. They also proceeded to change the linen in the other room as well. I know hotels are trying to save money, but I believe that linen should always be changed between guests. There were also stains on the arm chair in one of the king suites as well as the pillows themselves. I expected a lot more from a “luxury” hotel. I was not offered the opportunity to become an IHG reward member.

Room Tip: DO NOT take anything out of the mini fridge. If you take it out longer than 20 seconds it’s yours.
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  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this review, July 29, 2013
Dear Francis,
Thank you for bringing this matter to our attention. We apologize for the inconvenience and your experience not being an InterContinental standard. Your comments and feedback has been shared with our executive housekeeper and is being resolved immediately.

Thank you for being our guest and we hope you will give us another opportunity to provide the level of service all of our guests should receive.

Sincerely,
Kim Knoll
Business Travel Sales Manager
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Additional Information about InterContinental Hotel Cleveland

Address: 9801 Carnegie Avenue, Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cleveland
#3 Luxury Hotel in Cleveland
#11 Business Hotel in Cleveland
#15 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Hotel Cleveland 4.5*
Number of rooms: 299
Official Description (provided by the hotel):
The InterContinental Cleveland is situated on the campus of the prestigious Cleveland Clinic, less than two kilometres (one mile) from the University Circle cultural and arts district. Legacy Village shopping and entertainment, the Rock and Roll Hall of Fame and Museum, Progressive Field and the Historic Warehouse District are all within easy reach. ... more   less 
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Also Known As:
Intercontinental Cleveland
InterContinental Hotel Cleveland Ohio

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