We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent hotel convenient to Cleveland clinic” 5 of 5 stars
Review of InterContinental Hotel Cleveland

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added InterContinental Hotel Cleveland to your Saves list
InterContinental Hotel Cleveland
4.5 of 5 Hotel   |   9801 Carnegie Avenue, Cleveland, OH 44106   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Ranked #15 of 35 Hotels in Cleveland
GreenLeadersSilver level
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Excellent hotel convenient to Cleveland clinic”
5 of 5 stars Reviewed December 14, 2012 via mobile

We are staying here currently due to a procedure for my husband at Cleveland. Everyone has been courteous and helpful. Room service is reasonably priced. The room is nice, but the best part is the sky walk over to the Cleveland clinic. Our stay had to be extended for a while and the front desk was accommodating and gave us a lower rate for booking for a week. It's great service, value, and location all in one.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this review, December 27, 2012
Dear EBond,

Thank you for being our guest recently. We appreciate and value your comments and hope you will be our guest on your next trip to Cleveland.

Happy New Year!
Kim Knoll
Business Travel Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

327 reviews from our community

Traveler rating
    145
    105
    43
    14
    20
See reviews for
67
62
27
137
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Any
English first
Trumansburg, New York
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 12, 2012

OK, my stay here was fine, comfy room, ok room service, not too expensive... BUT I have to say that one thing that was a little "off" was this... I had left my phone charger at another place a few nights earlier, and asked at the front desk if they had a charger I could have, perhaps left by a previous patron (I read in the Wall Street Journal that hotels have boxes & boxes of these things, and in fact had gotten one once before at another establishment.) The front desk person said they didn't have any chargers, because, get this: "We always ask people when they check out if they left their phone charger behind so nobody every leaves them in their room." Well, when I checked out the following day, was I asked anything about anything left behind? No. Really, he didn't have to lie to me! Not helpful and deceptive besides!

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this review, December 28, 2012
Dear mmb16,

Thank you for being a recent guest of the hotel and sharing your experience. We certainly apologize to you for the unfortunate incident with the front desk not being helpful and advising you the hotel does not have cell phone chargers available. For our guests, we have cell phone charger pads available throughout the hotel. I am disappointed the charger pads were not offered to you and I will make sure the front desk staff is properly aware.

Again thank for your comment.
Happy New Year!
Kim Knoll
Business Travel Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canterbury, United Kingdom
Top Contributor
55 reviews 55 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 9, 2012

This was an excellent luxury hotel that appeared to have everything.

I parked at one of the Cleveland Clinic visitor garages because I didn't want to pay $24 for the valet parking (that is the only sort of parking available on site). I was able to take the skywalk which connects to this hotel and to the Cleveland Clnic.

The staff were friendly and helpful. The lobby was that of a luxury hotel. the gym facilities were brilliant with a mutltude of machines. The room was spacious and pristine. The bathroom was the best every. It was large, built in the 'wet room style, had a separate shower and bath and was well lit and luxurious. The corridors were also well lit and had dainty lamps which looked brilliant.

It is very convenient for the Cleveland Clnic because you can get in through a skywalk.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this review, December 28, 2012
Dear MeandererUK,

Thank you for being our guest and rating us as the Best so far on your tour. We wish you safe travels for the rest of your journey and look forward to your next visit.

Happy New Year!
Kim Knoll
Business Travel Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 6, 2012

I stayed two nights in October for work. The hotel was very clean, well run, and new. If you're going to the clinic this is clearly your best option. The room was nice. Room service was a little slow around midnight. This might be universal to all hotels though. Breakfast in the restaurant was good but there weren't any good quick-bite options. Would have loved a Starbucks. But otherwise there are a couple dining options, the valets are super fast, and the beds were nice.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this review, December 28, 2012
Dear malibert,

Thank you for the wonderful review of the hotel during your stay in October. A short walk to the Cleveland Clinic provides additional dining options or a quick-bite for any meal as well as a Starbucks. Next time you visit we will be sure to direct you to the Starbucks.

Again thank you for the review.
Happy New Year!
Kim Knoll
Business Travel Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Powell River, Canada
Senior Contributor
44 reviews 44 reviews
30 hotel reviews
Reviews in 25 cities Reviews in 25 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed November 30, 2012

The InterContinental Hotel is a very nice hotel associated with a five star medical facility, the Cleveland Clinic. Everything from the lobby to the bathrooms was clean, modern and roomy. The rooms were spacious, the internet worked perfectly and the bathrooms were spotless. Table 45 restaurant was quite good.
There were no problems with the cleaning staff as noted by another guest. The front desk was slow for checkin or questions as there was rarely more than one person available.
The connection to the Cleveland Clinic is the selling point, especially for medical visits or conferences. There's not too much for shopping around and it requires a taxi or bus to get to a mall or entertainment.
The taxi ride is about 15-20 min to the Rock and Roll Hall of Fame, and costs about $17-20 with tip.
This wouldn't be a hotel that I would stay at for family or vacation due to the location but was excellent for business or health visits to the Cleveland Clinic.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this review, December 3, 2012
Dear smalltowncanada,

Thank you for taking the time to write your comments of your recent stay with us. We certainly appreciate knowing you were satisfied with your business trip to the area and your stay at the hotel.

Sincerely,
Kim Knoll
Business Travel Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 27, 2012

Stayed one night for a business trip to Cleveland Clinic. The hotel is pretty fancy and has a ton of amenities and restaurants. It's definitely pricey, especially the add-on services, so beware. Everyone was very nice. The Table 45 restaurant was pretty good. The room was nice and spacious. There were a few stains on the carpet, but otherwise the room was clean too. The workout gym is huge for a hotel and the equipment is very nice. The previous comments about the helicopters landing are true, but honestly I laughed at every one of those reviews. You are staying at a world-class medical institution that spans 10 blocks in a city that's not known for being warm and fuzzy. Of course you will have medical evacuation helicopters landing at the ER!!! And if the hotel is next to the hospital, then of course you will hear and see them. Know it, expect it at any such hotel. Unless you're a super light sleeper, they won't bother you. They nickel and dime you at the business center ($6.75 for 15mins!), but I suppose that's typical for hotels of this stature. Nevertheless, I would definitely stay here again. If you have any reason to be at or around the Cleveland Clinic, it's worth it!

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this review, December 3, 2012
Dear CincyZ83,

It was a pleasure reading your recent review of the hotel. I am delighted to know you enjoyed the hotel and our services. Should your business travels require another trip to Cleveland, we certainly hope you will stay with us again.

Sincerely,
Kim Knoll
Business Travel Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Erie, Pennsylvania, United States
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 14, 2012

I have stayed here before and was happy until now. The location is great for conferences and the rooms are spacious. My complaint was with the housekeeping. Our cleaning staff did not replace the towels or water glasses, and the coffee pot wasn't cleaned and restocked. I had to call the front desk to get things replaced and they came promptly with the towels but the glasses arrived an hour later, after we were in bed! Not happy!

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this review, December 3, 2012
Dear Laurie H,

Thank you for being a loyal guest of the hotel. We are sorry that your recent visit to the hotel was disappointing. We take our guests comments seriously and are currently making necessary changes in housekeeping. Should you need to travel to Cleveland again, please give us another opportunity.

Sincerely,
Kim Knoll
Business Travel Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to InterContinental Hotel Cleveland? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental Hotel Cleveland

Address: 9801 Carnegie Avenue, Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Cleveland
#4 Luxury Hotel in Cleveland
#13 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Hotel Cleveland 4.5*
Number of rooms: 299
Official Description (provided by the hotel):
The InterContinental Cleveland is situated on the campus of the prestigious Cleveland Clinic, less than two kilometres (one mile) from the University Circle cultural and arts district. Legacy Village shopping and entertainment, the Rock and Roll Hall of Fame and Museum, Progressive Field and the Historic Warehouse District are all within easy reach. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, IHG, Orbitz, Booking.com, Travelocity, Priceline and Hotels.com so you can book your InterContinental Hotel Cleveland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Cleveland
InterContinental Hotel Cleveland Ohio

Owners: What's your side of the story?

If you own or manage InterContinental Hotel Cleveland, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.