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“Disappointed” 3 of 5 stars
Review of InterContinental Hotel Cleveland

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InterContinental Hotel Cleveland
4.5 of 5 Hotel   |   9801 Carnegie Avenue, Cleveland, OH 44106   |  
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Ranked #13 of 35 Hotels in Cleveland
GreenLeadersSilver level
Erie, Pennsylvania, United States
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Disappointed”
3 of 5 stars Reviewed November 14, 2012

I have stayed here before and was happy until now. The location is great for conferences and the rooms are spacious. My complaint was with the housekeeping. Our cleaning staff did not replace the towels or water glasses, and the coffee pot wasn't cleaned and restocked. I had to call the front desk to get things replaced and they came promptly with the towels but the glasses arrived an hour later, after we were in bed! Not happy!

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this review, December 3, 2012
Dear Laurie H,

Thank you for being a loyal guest of the hotel. We are sorry that your recent visit to the hotel was disappointing. We take our guests comments seriously and are currently making necessary changes in housekeeping. Should you need to travel to Cleveland again, please give us another opportunity.

Sincerely,
Kim Knoll
Business Travel Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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292 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
Virginia Beach
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed November 13, 2012

I travelled to Cleveland for a conference which was being held at the Intercontinental. This hotel is located on the campus of the Cleveland Clinic. Some people have complained about the parking, but it has an enclosed walk way that takes you right to the hotel elevator. Don’t let that be a deterrent.

The entire check-in process was simple. We arrived early and the staff was very pleasant. The room was worth the group rate, but I would not have paid any more for it. It is your old school “luxury” hotel. It def. lacks the modern WOW factor, but it is a nice clean hotel.

If you want to know my major complaint is that there is not a single vending machine or soda machine in the entire hotel. The bellman was very friendly in explaining the options. The walk over to the Cleveland Clinic (enclosed) was very nice and the hospital is a sight all by itself. But the clinic only carries diet drinks. Diet Soda, Gatorade, juices, etc. I love their effort to be more health I just wish a hotel, with nothing around it, would allow its guest some way to pick up a quick beverage/snack.

Overall, I would not hesitate to stay here again if my conference was at the hotel, but it would not be my first choice if the conference was elsewhere.

Room Tip: No real views. be prepared for regular helicopter landings at the clinic.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
70 reviews 70 reviews
38 hotel reviews
Reviews in 29 cities Reviews in 29 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 12, 2012

Stayed recently at the Intercontinental Cleveland Clinic for a wedding weekend, it had all the qualities expected from an Intercontinental but there were a few issues. Being part of the Cleveland Clinic it had a bit of an institutional feel. The parking was only available thru the valet, no real self park option available nearby. The hotel was beautifully appointed as would be expected from the brand but a few things were missing. in the bathroom while it had a separate shower and tub, there was not soap and hair items in each area. The beds were comfortable. the Wifi while free made it a bit of a hassle to have to log off one instrument to use another, if one travels with an Iphone, Ipad and or computer you need to log off one item to log onto another. Overall Intercontinental quality but a few amenities lacking. If you need to be in the Cleveland Clinic area good choice but other options if don't need to be at Clinic.

Room Tip: If don't need a special handicap room make sure you get a standard room
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erie, Pennsylvania
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 11, 2012 via mobile

$105 on Hotwire for a king bed room. Room was very clean and modern except for the 1980's blue lounge chair. We were out late the night before attending a concert so the 12:00 check out time would be great for us, except for the fact that at 9:00 am house keeping started knocking.
Must valet park, no other option $24.00 to park a car.
We would stay again but would look elsewhere first.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canaan, Connecticut
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 10, 2012

We went to Cleveland for the first time to attend a concert at Severance Hall.Knowing nothing about the area I listened to the suggestion of the employee at the ticket office when ordering my tickets and then went about making reservations. One warning; be very specific as there are two InterContinentals and you may get booked as I did in the wrong location.After a bit of verbal wrestling I managed to book the correct location. Absolutely loosen your wallets for the concierge level. My room fantastic,service perfect, and more food, beverages and treats than desired.The hotel has a car service available which we used and our only complaint was getting stuck waiting at Severance Hall because they neglected to tell us 11pm was their last service run.
Overall a memorable stay and I will seek out InterContinental Hotels for future bookings.

Room Tip: Concierge level a must.
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Livonia, Michigan
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 5, 2012

Came in for one night stay in order to attend a surgical conference @ the Cleveland Clinic. The hotel was a preferred site as it was on location. 9 pm check in - one person. Saturday morning - there is no water - none! No shower, restroom, no teeth brushing! Had to leave - could not wait for the water to come on. My wife went to the front desk clerk - (again, it is a Saturday morning - one clerk - a waiting line, finally a second clerk @ 10 am), spoke with the management. No, they will not adjust my half of the bill. They can only adjust the cost of breakfast (well, 1/2 of grapefruit was $6.00, a cup of coffee - $3.95, the breakfast bar @ $18.00 had no on-the spot food preparation, such as omelet to order). There was no concierge for any guidance in touring the city - and the front desk clerk got into an argument with my wife about the quality of life in my city of origin. OMG! Never again! - no wonder that my cardiologist brother suggested that I stay in the suburbs -as he does when coming in for conferences!! And as I will do from now on. And please, change the carpets - there were red lines where some furniture was removed, the lounger was worn, faded and sad that its' footrest did not match. Would have been nice to have a coffeemaker - but, of course, in my case it would not have mattered - NO WATER!!!! oh, well - a disappointment to say the least!!!

Room Tip: go to a different hotel
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  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Top Contributor
112 reviews 112 reviews
14 hotel reviews
Reviews in 32 cities Reviews in 32 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed November 5, 2012

Went to Cleveland for business this October stayed at the Intercontinental. This hotel is perfectly located if you are doing business in all around Cleveland Clinic Hospital, there is actually a connection to the skywalk in the hotels 3rd floor, I got upgraded to a suite on the 14 th floor with access to the lounge and it was worth it, if you could get it you will have breakfast, and or de oeuvres for lunch, snacks and dinner the ladies working the lounge make you feel especial. No pool but a good gym with sauna.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Hotel Cleveland

Address: 9801 Carnegie Avenue, Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cleveland
#3 Luxury Hotel in Cleveland
#10 Business Hotel in Cleveland
#12 Family Hotel in Cleveland
#17 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Hotel Cleveland 4.5*
Number of rooms: 299
Official Description (provided by the hotel):
The InterContinental Cleveland is situated on the campus of the prestigious Cleveland Clinic, less than two kilometres (one mile) from the University Circle cultural and arts district. Legacy Village shopping and entertainment, the Rock and Roll Hall of Fame and Museum, Progressive Field and the Historic Warehouse District are all within easy reach. ... more   less 
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Also Known As:
Intercontinental Cleveland
InterContinental Hotel Cleveland Ohio

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