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InterContinental Hotel Cleveland: Traveler Reviews

4.5 of 5
9801 Carnegie Avenue, Cleveland, OH 44106
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InterContinental Hotel Cleveland
Ranked #10 of 33 hotels in Cleveland
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156 reviews from our community

Traveler rating
    74
    47
    16
    8
    11
See reviews for
Families
24
 
Couples
29
 
Solo
15
 
Business
73
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Top Contributor
57 reviews 57 reviews
33 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
“Intercontinental Luxury but a few things missing”
4 of 5 stars Reviewed November 12, 2012

Stayed recently at the Intercontinental Cleveland Clinic for a wedding weekend, it had all the qualities expected from an Intercontinental but there were a few issues. Being part of the Cleveland Clinic it had a bit of an institutional feel. The parking was only available thru the valet, no real self park option available nearby. The hotel was beautifully appointed as would be expected from the brand but a few things were missing. in the bathroom while it had a separate shower and tub, there was not soap and hair items in each area. The beds were comfortable. the Wifi while free made it a bit of a hassle to have to log off one instrument to use another, if one travels with an Iphone, Ipad and or computer you need to log off one item to log onto another. Overall Intercontinental quality but a few amenities lacking. If you need to be in the Cleveland Clinic area good choice but other options if don't need to be at Clinic.

Room Tip: If don't need a special handicap room make sure you get a standard room
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erie, Pennsylvania
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Good stay”
5 of 5 stars Reviewed November 11, 2012 via mobile

$105 on Hotwire for a king bed room. Room was very clean and modern except for the 1980's blue lounge chair. We were out late the night before attending a concert so the 12:00 check out time would be great for us, except for the fact that at 9:00 am house keeping started knocking.
Must valet park, no other option $24.00 to park a car.
We would stay again but would look elsewhere first.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask tson4219 about InterContinental Hotel Cleveland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canaan, Connecticut
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Great Stay”
4 of 5 stars Reviewed November 10, 2012

We went to Cleveland for the first time to attend a concert at Severance Hall.Knowing nothing about the area I listened to the suggestion of the employee at the ticket office when ordering my tickets and then went about making reservations. One warning; be very specific as there are two InterContinentals and you may get booked as I did in the wrong location.After a bit of verbal wrestling I managed to book the correct location. Absolutely loosen your wallets for the concierge level. My room fantastic,service perfect, and more food, beverages and treats than desired.The hotel has a car service available which we used and our only complaint was getting stuck waiting at Severance Hall because they neglected to tell us 11pm was their last service run.
Overall a memorable stay and I will seek out InterContinental Hotels for future bookings.

Room Tip: Concierge level a must.
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Livonia, Michigan
1 review
1 helpful vote 1 helpful vote
“what a disapointment!”
1 of 5 stars Reviewed November 5, 2012

Came in for one night stay in order to attend a surgical conference @ the Cleveland Clinic. The hotel was a preferred site as it was on location. 9 pm check in - one person. Saturday morning - there is no water - none! No shower, restroom, no teeth brushing! Had to leave - could not wait for the water to come on. My wife went to the front desk clerk - (again, it is a Saturday morning - one clerk - a waiting line, finally a second clerk @ 10 am), spoke with the management. No, they will not adjust my half of the bill. They can only adjust the cost of breakfast (well, 1/2 of grapefruit was $6.00, a cup of coffee - $3.95, the breakfast bar @ $18.00 had no on-the spot food preparation, such as omelet to order). There was no concierge for any guidance in touring the city - and the front desk clerk got into an argument with my wife about the quality of life in my city of origin. OMG! Never again! - no wonder that my cardiologist brother suggested that I stay in the suburbs -as he does when coming in for conferences!! And as I will do from now on. And please, change the carpets - there were red lines where some furniture was removed, the lounger was worn, faded and sad that its' footrest did not match. Would have been nice to have a coffeemaker - but, of course, in my case it would not have mattered - NO WATER!!!! oh, well - a disappointment to say the least!!!

Room Tip: go to a different hotel
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  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
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Ask ogomobo about InterContinental Hotel Cleveland
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Fort Lauderdale, Florida
Top Contributor
75 reviews 75 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
“Excellent hotel”
4 of 5 stars Reviewed November 5, 2012

Went to Cleveland for business this October stayed at the Intercontinental. This hotel is perfectly located if you are doing business in all around Cleveland Clinic Hospital, there is actually a connection to the skywalk in the hotels 3rd floor, I got upgraded to a suite on the 14 th floor with access to the lounge and it was worth it, if you could get it you will have breakfast, and or de oeuvres for lunch, snacks and dinner the ladies working the lounge make you feel especial. No pool but a good gym with sauna.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about InterContinental Hotel Cleveland

Also Known As:
Intercontinental Cleveland
InterContinental Hotel Cleveland Ohio
Address: 9801 Carnegie Avenue, Cleveland, OH 44106
Phone Number:
Region: United States > Ohio > Cleveland
Amenities:
Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotels in Cleveland
#8 Business Hotels in Cleveland
#15 Family Hotels in Cleveland
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
The InterContinental Cleveland is situated on the campus of the prestigious Cleveland Clinic, less than two kilometres (one mile) from the University Circle cultural and arts district. Legacy Village shopping and entertainment, the Rock and Roll Hall of Fame and Museum, Progressive Field and the Historic Warehouse District are all within easy reach. ... more   less 
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