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“Wonderful place!!” 5 of 5 stars
Review of InterContinental Hotel Cleveland

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InterContinental Hotel Cleveland
4.5 of 5 Hotel   |   9801 Carnegie Avenue, Cleveland, OH 44106   |  
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Ranked #11 of 33 hotels in Cleveland
GreenLeadersSilver level
Simpsonville, South Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Wonderful place!!”
5 of 5 stars Reviewed May 24, 2012

Was there for an April conference. They have the best conference center I have ever seen. Everyone working there is friendly, helpful and seem genuinely happy to help you. I stayed on a club level floor which was fantastic! The concierges there went out of their way to answer questions or get you anything you needed. Aline was especially wonderful! Food in Table 45 and the concierge club was great, room service was fast.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this review, June 20, 2012
Dear, Kelliwynne,

We are happy to know you had a great experience at the hotel during your conference. Thank you for recognizing Aline as especially wonderful and I will share your accolades with all of our employees.

We look forward to welcoming you to the hotel again.
Kim Knoll
Business Travel Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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262 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
Birmingham, Alabama
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 13, 2012

This was the first time I stayed at an Intercontinental. The occasion was the hospitalization of both parents, at the Cleveland Clinic, and I needed a place nearby. The Hotel is actually connected to the Clinic, via a skyway, and very convenient. Also, there is a Cleveland Clinic rate.

I found that while costlier than say a Hampton Inn, the service and stay experience was accordingly better. Service was top notch, as witnessed by our experiences. I stayed here probably a couple of weeks. Any requests we made from time to time - change the sheets, e.g. - were done and they checked to be sure they were done. The women cleaning the rooms were so nice and did not disturb at all, were tactful and always had a smile. We had a family friend, a young man a couple months shy of 21 who works for us, who stayed one night. Apparently there is a rule at hotels about being 21 - the manager immediately smoothed the way for us, no problem, as we needed him with us and had been staying there a number of days. Even the guests in the hotel elevator were solicitious! Whether with myself on my own, or asking after my Mum after his discharge, in her wheelchair.

Yes, it is a bit pricier...but you get what you pay for. Highly recommended. I understand that the restaurant has a good reputation, but never got around to trying the fare.

Only change I would make is to ask that the Hotel be clearly marked from the Skyway side, which it generally is not. This made finding the Hotel troublesome at first. It would also be great if there were an intercom there, for the Hotel to buzz guests through after 9pm.

Room Tip: Ask for the best rate. I was here using the Cleveland Clinic patient discount, as my parents were in...
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this review, May 14, 2012
Dear dpiroch,

Thank you for sharing your wonderful experiences at the hotel. We are certainly pleased to know you enjoyed the hotel services and our friendly staff. We would love to have you as our guest again.

Sincerely,
Kim Knoll
Business Travel Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Contributor
40 reviews 40 reviews
3 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 9, 2012

Was there in April for a conference. Easily the nicest facilty I've ever experienced for a business trip. They really know how to add the little touches that make it special. Also, their staff were very accomodating - nothing was too much trouble. Very convenient to the Cleveland Clinic campus. Would stay there again anytime!

Room Tip: Ask to be on side NOT facing the Cleveland Clinic - the non-stop ambulances and medistat choppers ca...
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  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this review, May 14, 2012
Dear FroggyLJ,

We are pleased to hear you enjoyed the hotel while attending your conference in April. Your comments will be shared with our staff. We would love to have you as our guest again should you need to travel to Cleveland again.

Sincerely,
Kim Knoll
Business Travel Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Top Contributor
95 reviews 95 reviews
34 hotel reviews
Reviews in 39 cities Reviews in 39 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 7, 2012

Just stayed, and am going to stay again. Very convenient with car pickup from the airport that you can have charged to your room, prices competitive to taxi. Convenient with covered walkway to hosp. Staff friendly and accommodating.
Food in hotel restaurant very good, way above average for a hotel. Room service was fast, and food arrived hot.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this review, May 14, 2012
Dear MonicafromMiami,

Thank you for sharing your experiences during your recent visit. We certainly appreciate your comments and have shared them with the hotel assoicates. We would love to have you as our guest again.

Sincerely,
Kim Knoll
Business Travel Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 28, 2012

I'm at the hotel right now. The first thing we noticed was that there was only valet parking, then we went to our room and noticed that there was neither an iPhone dock or a cd player. Also, there were no shuttles to the r&r hall of fame (something it said it had on the site). The room was dirty and didn't have shampoo and the conditioner had feces on it, seriously. The staff was okay. No free wifi, and apparently there wasn't a pool because it was connected to a clinic and they didn't want you to get sick (by keeping poop on your conditioner bottles), just horrible.

  • Stayed April 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this review, May 14, 2012
Dear Kram K,

Thank you for the information you provided regarding your recent stay. We appreciate and value all feedback we receive and we are very disappointed to hear about your recent experience. The InterContinental Hotel is accustomed to providing the level of service and luxury for all of our guests. We apologize for any inconveniences you have experienced.

We hope to restore your confidence in the InterContinental Brand and the InterContinental Hotel and stay with us again should your travels bring you back to Cleveland. Once again thank you for bringing these issues to our attention.

Sincerely,
Kim Knoll
Business Travel Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tyler
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 24, 2012

Elegant surroundings in the middle of the sprawling Cleveland Clinic, right across the street from the Cancer Research Center. The service was 4 star as was the property. Very well maintained - there's no hint of it's age or need for updates. Comfortable beds, large bathrooms with separate shower/bathtub. Had a fantastic view of the rear gardens from window. The only restaurant in the hotel was a sushi restaurant but walk next door to the clinic and there's a Starbucks, Subway, Au Bon Pain and lovely gift shop.

Room Tip: On the back with a view of the garden - great sunrises.
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  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this review, May 14, 2012
Dear Mitzi H,

Thank you for taking the time to share your recent experience at the InterContinental Hotel. We certainly take great pride in offering excellent customer service to all of our guests.

Sincerely,
Kim Knoll
Business Travel Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 24, 2012

The Hotel InterContinental always makes our stay at the Cleveland Clinic go more pleasantly as well as more convenient. The concierge lounge is particularly pleasant & Ms.Antoinette Peterson is a charming & helpful hostess.

  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this review, May 14, 2012
Dear johnroberts_12,

Thank you for sharing your positive experiences at the hotel during your recent trip to Cleveland. We have a wonderful team at the hotel and thank you for pointing out a few that made your experience Amazing.

Sincerely,
Kim Knoll
Business Travel Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about InterContinental Hotel Cleveland

Address: 9801 Carnegie Avenue, Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cleveland
#2 Luxury Hotel in Cleveland
#10 Business Hotel in Cleveland
#12 Family Hotel in Cleveland
#13 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Hotel Cleveland 4.5*
Official Description (provided by the hotel):
The InterContinental Cleveland is situated on the campus of the prestigious Cleveland Clinic, less than two kilometres (one mile) from the University Circle cultural and arts district. Legacy Village shopping and entertainment, the Rock and Roll Hall of Fame and Museum, Progressive Field and the Historic Warehouse District are all within easy reach. ... more   less 
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Also Known As:
Intercontinental Cleveland
InterContinental Hotel Cleveland Ohio

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