In late August, Early Septemer I booked a room for Dec. 24 and 25 and an additional room for Dec. 25 and by the time I was done talking with the owner we agreed on many pampering opportunities for about 8 people all together, along with a wonderfully sounding Christmas dinner, and of course breakfast. So she knew this was a Christmas present for many in my family. I wanted this to be a complete surprise to my husband so I told the inkeeper I would like to pay in cash, in installments. The final bill was somewhere around $1,000, (which was fine with everything I had ordered) and I was about 3/4 paid in full, and had previously set up a payment schedule with her so she would know when to expect payments. Around the week after Thanksgiving, she called me, very apologetic, offering all moneys back because one of her helpers overbooked and a party taking up all three rooms for 11 days was now booked over us. How does that happen? Before the call to me she booked rooms for us at the Marriott, fairly close by and then said everything else would stay in place, but that the helper had also quit so she was down a person for the pedicures/manicures, but would make it work and I think give us our Christmas dinner as complimentary. I called her back and asked if she could move the other party to the Marriott, but because it was an 11 day stay, she could not, was not going to do that, (whatever she exactly said) again very apologetic. So, at that moment my ENTIRE Chrimas surprise for my ENTIRE family was now moved, and now we would have to go back and forth to/from hotel to B&B, because we were pushed out of a booking that I had started paying for months ago, and was certainly paid up for the rooms, and more. But it didn't matter, mistake on an employee's part or not, my reservation should have been kept. All I can really figure is that I got in the way of an 11 day stay. I don't think I'll ever go back, couldn't trust that something like this wouldn't happen again, and CERTAINLY wouldn't refer anyone I know to this B&B I can't trust that they wouldn't be booked over and moved if something better came along. That's just how I feel. I have gotten all my money back and a gift card for a free room and other amenities, but as said, probably won't use them. I've been looking at this B&B for years, because I live close, wanting to stay there for a get away weekend. I guess it just isn't in the cards.
I would not book at this B&B, you can't trust that you won't get overbooked for a bigger...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.