I was recently a guest at this hotel and I must it was one of the most horrible experiences!! As an employee of IHG I expected to be treated better, and when I called to speak with the Front Office Manager, she was very unhelpful and rationalized the behavior of her staff. Front the onset of my stay things went awry, parking was not clearly defined and we were told they was only one parking option and that as to valet, but later we found out that there was additional parking available near the hotel. When I mentioned this to the Front Office Manger her only reply was that the parking charge was on her the hotel's website. I then tried to address the unfriendliness of the staff and was told that she would speak with them and again offered an apology. Not once did she accept accountability for the staff or herself. Instead she tried to scapegoat the issue by addressing an issue that was totally irrelevant to the nature of my call. When I informed her that I was prepared to list my complaints her exact comment to me was "it seems like you are trying to threaten me to get something, so you can just go on and do the survey." How professional is that...? I replied to this comment by stating that I see exactly why your stay is the way they are because they take leadership from you. I have been working in this industry for 17 years, and I HAVE NEVER COMPLAINED or felt the need to post any comments about my stay, but given the way I was treated and the fabricated reasons her agent(Sharika) gave for my being upset, I felt that I was imperative that I speak up now. I would not recommend this property to anyone to stay, and I WILL NEVER STAY HERE AGAIN!!!!!
- Official Description (provided by the hotel):
- InterContinental Suites Hotel Cleveland, the region's only "wellness focused" all-suite hotel, is conveniently located right on the Cleveland Clinic campus. An oasis for guests to relax, rejuvenate and improve their overall mental and physical well-being, yet close to the city's most prominent attractions such as the Rock and Roll Hall of Fame and Museum, Cleveland Museum of Art and Cleveland Botanical Garden. From the moment you arrive you'll feel the warmth and comfort of a hotel and staff that are focused on assisting you reach your goal of wellness and good health. ... more less
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- Also Known As:
- Intercontinental Hotel Cleveland
- Intercontinental Cleveland
- InterContinental Suites Hotel Cleveland Ohio