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“Decent place” 4 of 5 stars
Review of InterContinental Suites Hotel Cleveland

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InterContinental Suites Hotel Cleveland
4.0 of 5 Hotel   |   8800 Euclid Ave., Cleveland, OH 44106   |  
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Ranked #17 of 35 Hotels in Cleveland
GreenLeadersBronze level
Chicago, Illinois
Level Contributor
89 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Decent place”
4 of 5 stars Reviewed March 29, 2014 via mobile

I was supposed to stay I the regular intercontinental but was moved because they re renovating rooms over there. Very nice people, decent room, neighborhood ok, but don't walk at night, need taxis for restaurants. Was treated well there

Stayed March 2014, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Suites Hotel Cleveland, responded to this review, March 31, 2014
Dear FunTraveler XOXO,

Thank you for your feedback which I will share with our staff. We are thrilled to know that you felt well-treated and we are grateful that you were understanding about being moved to our Suites Hotel. We hope to see you on your next trip to Cleveland!

Sincerely,
Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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332 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed March 29, 2014 via mobile

This hotel functions primarily for visitors /families to and of The Cleveland Clinic. It is an overall attractive facility-not particularly fancy -but attractive nonetheless. The service is excellent. There was one night that I woke up dying of thirst and called room service at 2 AM for a cranberry juice and a ginger ale-the concierge brought both up to me in 5 minutes at no charge. Rooms are clean, and there is turn down service nightly . The heat can get very hot however, as there doesn't seem to be true control of the thermostat. I usually kept the heat off and was perfectly fine temperature wise even with the 20 degree , snowy Cleveland weather. Good experience.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Suites Hotel Cleveland, responded to this review, March 31, 2014
Dear Maria S,

It is always nice to see that our guests enjoy their stay with us. We are happy that you were pleased with the overall attractiveness of the hotel as well as our service levels.

I do apologize for the limited control you had over the temperature in your room however. Our rooms work on a two-pipe system which limits our ability to adjust room temperature. If you have any concerns with your room on future stays please do not hesitate to contact the Front Desk.

Thank you for sharing your experience.

Sincerely,
Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed March 15, 2014

My only complaint about my recent stay is that my room (on 8th floor) was uncomfortably hot, even with the heat off, window open and weather outside 20 degrees. Otherwise, the room was spacious and nicely appointed. The staff was very nice and helpful, and the public areas off the lobby inviting. The longest wait I ever had for the shuttle was 5 minutes. All in all, I would definitely stay there again.

Room Tip: Although my room on the 8th floor was hot, it was nice to be on an upper floor because of the noise...
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  • Stayed March 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Suites Hotel Cleveland, responded to this review, March 17, 2014
Dear travellover300,

Thank you for your review of the InterContinental Suites Cleveland. We are certainly thrilled to know that you enjoyed the hotel's services and that you took the time to post your positive comments.

We are sorry you found the room to be too hot. Our rooms do not have individual temperature controls and work on a two-pipe system which limits our ability to adjust room temperature. If you have concerns about the comfort of the room on future stays, please contact the front desk.

Thank you for being our guest, we appreciate your feedback.

Regards,
Kim
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Anderson, South Carolina
2 reviews
5 of 5 stars Reviewed March 9, 2014

First, I cannot imagine staying anywhere else while a loved one is being treated at the Cleveland Clinic. I traveled for business for over twenty years and have never encountered a facility where the entire staff was so courteous and helpful. This has been the same during all 5 of our stays. The facility is wonderful for short or long term stays (we have stayed 2 days and almost a month). There is easy access to the clinic, spacious suites, great food, laundry, and a nice workout room. From the first time we arrived, Khalid, the bellman, made us feel at home and we have depended on him many times for assistance. His wonderful smile and pleasant demeanor let you know that you will be treated as family. After long days at the hospital, Jeff, the bartender, was always there with great service, an ear to listen and a sense of humor that we all need in these stressful situations. Bernadette, the concierge, Harold, the other bellman, and Jessica, in housekeeping, were also terrific resources during our stays. Thanks to everyone at the Intercontinental for their graciousness and hospitality. Mimi

Room Tip: There is less activity around the corner rooms and therefore, more quiet.
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Suites Hotel Cleveland, responded to this review, March 17, 2014
Dear Mimi,

Thank you for being a loyal guest of the InterContinental Suites Hotel and taking the time to share your experiences. We certainly take great pride in offering excellent customer service to all of our guests. We also appreciate your kind words of those associates who showed you gracious hospitality during all of your stays with us.

Wishing you and your family a healthy 2014!
Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed March 3, 2014

Having previously stayed in hotels in this chain, I was disappointed with the service during my recent stay. In particular, the restaurant staff seemed inconvenienced by anyone at the hostess stand, let alone any request/orders. Luckily, I discovered an attentive bartender to place a to-go order with ease.

To my horror, my bedding had stains and holes and the room was not completely stocked. I didn't mind that I was missing coffee cups for my coffee maker, but I had to request a do not disturb sign. I never had an ice bucket, bottles of water or fruit as my rate advertised online.

The front desk staff was pleasant and were able to answer most questions. The shuttle to the hospital was the only real positive.

  • Stayed February 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Suites Hotel Cleveland, responded to this review, March 6, 2014
Dear CWOrlando,

Thank you so much for your review of our hotel. I'm glad that you liked our hotel location and shuttle service. I apologize for any shortcomings you encountered during your stay with us. It is our goal to consistently ensure our facilities and service are superior. Please accept our sincere apologies for any inconvenience it may have caused you. I appreciate your feedback as this is our best resource for improving guest services.

We hope you will give us a chance in the future to show you how great our hotel is.
Sincerely,
Kim
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Mevaseret Zion, Israel
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed March 1, 2014

The hotel is within walking distance from the clinic. There is a free shuttle service that would take you to the clinic, and to the nearby store. There was a kitchenette in my room, which could be used for sandwiches and coffee (but not much more than that).
The hotel staff are extremely nice.
The price was reasonable.
Overall, a great stay.

Room Tip: I think I was upgraded to a better room on the 6th floor.
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Suites Hotel Cleveland, responded to this review, March 3, 2014
Dear Shahar F,

Many thanks for the fantastic review of your stay with us in Cleveland and I am delighted we were able to give you a great stay while visiting the Cleveland Clinic.

Wtih Kind Regards,
Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed February 24, 2014

Pros: This was our second time staying at this hotel & our visit in February was for 18 days. We selected this hotel primarily because of its location on the Cleveland Clinic Campus, the CC free shuttle bus service from the hotel to various stops within the confines of the clinic, the loveliness of the hotel upon entering the lobby, suites which offered a separation of beds from the sitting area, & the reduced price afforded to Cleveland Clinic guests. We felt the price for our suite was a decent value. We were most impressed by the extremely accommodating staff which included valets, bellmen, front desk check-in, dining staff (Diane was a real jewel in
her helpfulness with morning orders 'to go.'), Bernadette, who was the ultimate Concierge with her helpful tips, & the housekeeping staff who were always willing to clean our room when it 'suited us' & made a point of asking if we needed 'anything.' We feel the hotel reflects quality management. We will definitely stay at this hotel again when returning to Cleveland in April.

Cons: We definitely have several grievances with the cost of services at this hotel (which in no way is a reflection of the staff). I have read other complaints in regard to the overly-priced dining menu. We had lunch our first day of arrival & were disappointed with a watery soup & over-priced turkey sandwiches. Thankfully, other guests recommended the restaurant and/or cafeteria at the Main Cleveland Clinic Bldg. Other than the fabulous steel- cooked oat meal in the hotel dining room, we had all of our meals at the Main bldg. The food is well prepared & a wide selection of entrees is offered. Compare the price of delicious home-made soups for only $3 (large), compared to the hotel lackluster soup of $7. Hint--get there early for best selection, as items will not be replenished later in the day. The parking at the hotel is expensive & your vehicle is exposed to the outside elements. For a better deal, park at one of the covered garages at the Clinic ($50 coupons can be purchased for $30, or just pay $10 per day for shorter stays). Last, but not least is the lack of complimentary coffee in the hotel lobby until 9:00 AM in the morning. I have stayed at hotels across the United States & have observed that the coffee is one of the amenities This is just plain CHEAP!

Room Tip: We like the view of Euclid St. & not a roof top. Also, you can request a room with a safe.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, February 25, 2014
Dear Jan63,

Thank you so much for your review of the InterContinental Suites Cleveland. We are thrilled to hear that you enjoyed our proximity to the Cleveland Clinic and accommodations but we are most proud to hear that our staff exceeded your expectations. We have a great team of individuals and we appreciate you pointing out a few who were able to make your stay memorable.

Please accept our sincere apology for the shortcomings you described. We hope that they don't deter you from staying with us again.

Regards,
Executive Office
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Additional Information about InterContinental Suites Hotel Cleveland

Address: 8800 Euclid Ave., Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Cleveland
#5 Luxury Hotel in Cleveland
#12 Romantic Hotel in Cleveland
#14 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Suites Hotel Cleveland 4*
Number of rooms: 187
Official Description (provided by the hotel):
InterContinental Suites Hotel Cleveland, the region's only "wellness focused" all-suite hotel, is conveniently located right on the Cleveland Clinic campus. An oasis for guests to relax, rejuvenate and improve their overall mental and physical well-being, yet close to the city's most prominent attractions such as the Rock and Roll Hall of Fame and Museum, Cleveland Museum of Art and Cleveland Botanical Garden. From the moment you arrive you'll feel the warmth and comfort of a hotel and staff that are focused on assisting you reach your goal of wellness and good health. ... more   less 
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Also Known As:
Intercontinental Hotel Cleveland
Intercontinental Cleveland
InterContinental Suites Hotel Cleveland Ohio

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