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“"Very Good" is a Too High a Rating; "Good" Rating Would be more Appropriate” 4 of 5 stars
Review of InterContinental Suites Hotel Cleveland

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InterContinental Suites Hotel Cleveland
4.0 of 5 Hotel   |   8800 Euclid Ave., Cleveland, OH 44106   |  
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Ranked #17 of 35 Hotels in Cleveland
GreenLeadersBronze level
Tiburon, CA
Level Contributor
135 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
“"Very Good" is a Too High a Rating; "Good" Rating Would be more Appropriate”
4 of 5 stars Reviewed December 19, 2013

My wife and I stayed here for 10 nights in December, during which time I spent 5 nights at the adjoining Cleveland Clinic for orthopedic surgery.

First and foremost, the location on the Cleveland Clinic campus cannot be beat, if that is the focus of one's visit. My wife and I walked the block and a half to the surgery unit and then, upon discharge, avalied myself of the special shuttles available through the clinic for wheelchair-bound patients. There are also shuttle buses to take guests to local shopping centers, museums and restaurants (l'Albatros is outstanding). Additionally, the rates are very reasonable for guests who stay more than a week.

The layout of the rooms is ideal, and much better than the grander Intercontinental property on the campus. There is a sitting room with microwave, frig and coffee maker, as well as a bedroom with two queens --- ideal for our situation after I was discharged as an inpatient. The hotel lobby was fine and the corridors by the hallways to the rooms are hung with attractive art work depicting local Great Lakes scenes.

However, the services are pretty mediocre. Our first morning, there was no coffee in the room, so I called to get some. After awhilet the maid brought Keurig pods, but we had a drip machine. This was actually a blessing, as we never would have known they had Keurig machines if it were not for this snafu. We swapped our old drip for a pod machine.

The maid service throughout our stay was pretty poor. Evidently, the staff is not adequately supervised. After cleaning the room, the maid would regularly leave the bolster pillows with fabric on the floor, rather than placing them back on the beds. All the maid did was make the beds --- one day there were no clean towels, they never vacuumed until my wife called them back to do it after our 6th day and their idea of cleaning up was pretty sad (see attached photos of how the room looked after the maid service had been completed). When you stay in a hotel for a night or two, such lapses are easily overlooked, but after 10 days they start to take a toll.

The room service was fair. One night we had a tasty pasta bolognese which was delivered without a hitch. On another occasion, when I had to mleave promptly for a follow-up appoinment at the Clinic, they only brought one coffee cup for the large carafe of coffee. So I called and quite a while later a second cup arrived. Then I discovered they had forgotten the brown sugar and the raisins for the two oatmeals we had ordered, so they had to go back after bringing the cup and get those. It's sad when a simple order of coffee and oatmeal gets bungled.

The food in the dining room was variable. Some items were tasty, but other items such as the salmon with artichoke were so salty as to render them in edible. On his last occasion, the manager (all the serving staff were pleasant) comped us with a free glass of wine for my wife.

So all-in-all, this hotel has great potential, if only it can get it's staff up to speed.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, December 24, 2013
Dear ankiandlarry,

Thank you for taking the time to post a review of our property. We are delighted to hear that you enjoyed our location and accommodations. Please accept our deepest apology for the experience you had with your housekeeping service and dining experiences. We regret that this affected your stay negatively.

The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Therefore, we would like to obtain additional details regarding your stay and would love for you to contact the hotel at 216-707-4300 and ask to speak with our Executive Housekeeper at your earliest convenience.

Once again, our most humble apologizes for the shortcomings you encountered. We look forward to welcoming you back so that we may restore your trust and loyalty in the InterContinental Suites Cleveland.

Sincerely,
Executive Office
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332 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Norton Shores, Michigan
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed December 10, 2013

Right on the corner with The Cleveland Clinic, so if that is your destination this is ideal! We stayed for pleasure trip, went to the 30th Anniversary Festivities for "A Christmas Story". Easy to connect to Downtown on the Healthline Bus; don't let this scare you away from staying a little bit out of town, the stop just across the street and 20min or less straight to The Downtown and Public Square, where there was plenty of restaurants and shopping if you want. Rooms more luxurious than expected, and very roomy. Bed extremely comfortable. quiet, there was no noise. Front Desk, and staff helpful and friendly. Can only park as Valet, $16/night, but quick to retrieve car, and cleaned off the snow and scraped windows, too. All in all, would definitely stay here again. thanks for the service!

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, December 23, 2013
Dear Gerald H,

Thank you for sharing your positive experiences at the hotel during your recent trip to Cleveland. We are happy to hear that you enjoyed your accommodations and that we provided you with a 5 star experience. We hope you enjoyed the 30th anniversary celebration for “A Christmas Story.”

We look forward to having you as our guest again on your next visit to Cleveland!

Wishing you a happy new year,
Executive Office
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2 reviews
5 of 5 stars Reviewed December 10, 2013

This hotel is on the grounds of Cleveland Clinic and houses many families of patients. We checked in prior to a major surgery and were given a room at the far end of the corridor (because I had failed to request a room near the elevators). When I requested a room chance it was handled with courtesy and concern: could we wait until the next day and if so the staff would move our luggage to the new location. Everything was handled as and when promised...and a 'token of appreciation' was sent for our inconvenience. The staff's performance, as provided by Christie Lewis, Front Office Supervisor, reflected her skill and the management policy and it was very much appreciated. Kudos to all concerned!!

Room Tip: for patients recovering before returning home, a room near the elevator makes a big difference
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Green Features: Great! Along with practices already in place is the teaching and consciousness-raising tat it provides.
  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, December 23, 2013
Dear Judy B,

Thank you for your review of the InterContinental Suites. We certainly take great pride in offering excellent customer service to all of our guests and are happy to hear that our staff’s genuine concern and performance was able to make your stay a little easier given the circumstances of your visit. We also appreciate the accolades to Christie who did an outstanding job! Thank you again for your feedback.

Best wishes in the New Year,
Executive Office
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Longboat Key, Florida
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 1, 2013

The rooms are spacious and beautifully maintained, but the real test of a great hotel for us is what happens when the inevitable issues arise. We can report that the staff here is among the best we've encountered. The heating system in our room was not operating up to par on a cold Cleveland day. Supervisor Christie Lewis immediately moved into action to find us a perfect replacement room which met our special needs. Upon learning of special seating needs, Christie located more suitable furniture and even carried the furniture in herself! Everyone we've met at the hotel is anxious to please. We sincerely appreciate the excellence of this wonderful team!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, December 5, 2013
Dear Lbk13427,

Thank you for taking the time to write such a thoughtful review of our property. We are elated to hear you had an excellent stay with us and that you feel you received great service. It’s something our staff takes great pride in, so we value your feedback. We are most pleased to hear that our staff was able to solve the issues you encountered during your stay in a timely and efficient manner. We will be sure to pass your kind words along to Christie and the rest of our staff. Thank you again for staying with us, we look forward to seeing you again soon!

Regards,
Executive Office
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Sarasota, Florida
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed December 1, 2013

My wife and I were at the Cleveland Clinic for heart related reasons. The InterContinental Suites hotel went out of its way to accommodate us and we needed accommodation.

We had to stay seven days longer than anticipated because of medical complications. The hotel staff was super kind, gave us the "best rate" for the extended stay and then handled our reservations personally at the front desk for the follow up visit. I will stay at this hotel every time we ever come to Cleveland. Superb service.

Room Tip: We wanted a quiet room and were accommodated.
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, December 2, 2013
Dear DavidSarasota,

Thank you for sharing your complimentary feedback on your stay with us at the InterContinental Suites. We’re glad that despite the circumstances of your visit, you enjoyed your stay and found our staff to be both kind and helpful. We’re happy to have had you as our guest and look forward to your next visit.

Best wishes,
Executive Office
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Exton,PA
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 29, 2013

We were in town for a college swim meet, but many in the hotel are there for the Cleveland Clinic. Our room was spacious and clean. We ended up turning off our heat as the the room tended on the warm side, especially with the plush bedding. Jeff the bartender made us feel at home the first night. The hotel is nicely positioned between downtown and Little Italy. We will definitely spend more time in Little Italy next time, and hope to stay at the Suites next year.

Room Tip: Our 5th floor corner room was nice and quiet and facing the hospital parking garage, except for when...
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  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, December 2, 2013
Dear karamoking,

Thank you so much for your review of the InterContinental Suites. We are thrilled to hear that you enjoyed our proximity to Little Italy and comfortable accommodations. We have a wonderful team at the hotel and we thank you for pointing out Jeff, who was able to give you a warm welcome and great service. We will be sure to pass your kind words along to him. Good luck to the swim team during the remainder of their season. It will be a pleasure to host you again next year! Thanks again for staying with us.

Kind regards,
Executive Office
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Cleveland, Ohio
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed November 25, 2013

Concierge services extremely helpful for cab services. Who would think you can't get a cab on the east side of Cleveland on a Saturday night. The hotel staff came through. Best to have a car in Cleveland for the weekend, Parking is $10 a night plus they have valet service. Little Italy and Coventry are just minutes away. Purified air machines and cleanliness are apparent in the suites. Restaurants and exercise rooms are handy. Temperature in the suites are problematic but not to much kicking off the covers can't solve. Pretty rooms with pull out couches, fridges and microwaves for a comfortable stay.

Room Tip: Corner rooms have the extra window for great lighting.
See more room tips
Green Features: organic foods and purified air in suites are very cutting edge
  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, November 26, 2013
Dear OUBobcat69,

Thank you for your review of the InterContinental Suites Hotel. We are happy to hear that you enjoyed your stay with us and found our staff to be helpful. We hope to see you during your next visit to Cleveland.

Regards,
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Suites Hotel Cleveland

Address: 8800 Euclid Ave., Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Cleveland
#5 Luxury Hotel in Cleveland
#12 Romantic Hotel in Cleveland
#14 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Suites Hotel Cleveland 4*
Number of rooms: 187
Official Description (provided by the hotel):
InterContinental Suites Hotel Cleveland, the region's only "wellness focused" all-suite hotel, is conveniently located right on the Cleveland Clinic campus. An oasis for guests to relax, rejuvenate and improve their overall mental and physical well-being, yet close to the city's most prominent attractions such as the Rock and Roll Hall of Fame and Museum, Cleveland Museum of Art and Cleveland Botanical Garden. From the moment you arrive you'll feel the warmth and comfort of a hotel and staff that are focused on assisting you reach your goal of wellness and good health. ... more   less 
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Also Known As:
Intercontinental Hotel Cleveland
Intercontinental Cleveland
InterContinental Suites Hotel Cleveland Ohio

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