The rooms are spacious and beautifully maintained, but the real test of a great hotel for us is what happens when the inevitable issues arise. We can report that the staff here is among the best we've encountered. The heating system in our room was not operating up to par on a cold Cleveland day. Supervisor Christie Lewis immediately moved into action to find us a perfect replacement room which met our special needs. Upon learning of special seating needs, Christie located more suitable furniture and even carried the furniture in herself! Everyone we've met at the hotel is anxious to please. We sincerely appreciate the excellence of this wonderful team!
- Official Description (provided by the hotel):
- InterContinental Suites Hotel Cleveland, the region's only "wellness focused" all-suite hotel, is conveniently located right on the Cleveland Clinic campus. An oasis for guests to relax, rejuvenate and improve their overall mental and physical well-being, yet close to the city's most prominent attractions such as the Rock and Roll Hall of Fame and Museum, Cleveland Museum of Art and Cleveland Botanical Garden. From the moment you arrive you'll feel the warmth and comfort of a hotel and staff that are focused on assisting you reach your goal of wellness and good health. ... more less
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- Also Known As:
- Intercontinental Hotel Cleveland
- Intercontinental Cleveland
- InterContinental Suites Hotel Cleveland Ohio