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“Lovely hotel, good value, excellent restaurant” 4 of 5 stars
Review of InterContinental Suites Hotel Cleveland

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InterContinental Suites Hotel Cleveland
4.0 of 5 Hotel   |   8800 Euclid Ave., Cleveland, OH 44106   |  
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Ranked #17 of 35 Hotels in Cleveland
GreenLeadersBronze level
Onley, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Lovely hotel, good value, excellent restaurant”
4 of 5 stars Reviewed October 31, 2013

What a wonderful difference from the old Guest House Suites. I no longer dread going to Cleveland Clinic for my annual exams. The suite rooms are spacious, clean, and attractively decorated. Having a mini kitchen at hand is good for extended stays. Flat screen TVs in both living room and bedroom, plus sleeper sofa and reclining chair in living room - I had to pry my husband away from the chair! Definitely a good value at the price. We ate all our meals in the onsite restaurant, and the food was delicious with good service. Being able to walk just across the street to enter the Cleveland Campus was very convenient. Only criticism - the living room was a bit warm and stuffy,. Luckily the bedroom was cool so sleeping was no problem.

Room Tip: Ask for a room around the sides of the hotel - more traffic noise on road side/entrance.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, November 4, 2013
Dear Vicki P,

Thank you for sharing your complimentary feedback on your stay with us at the InterContinental Suites Cleveland. We’re glad you enjoyed your stay and found our hotel’s location both convenient and well suited for your travels. It’s always a pleasure to hear that our guests enjoyed their accommodations and we hope your husband wasn't too upset when he had to part with his new favorite chair! We’re happy to have had you as our guest.

Sincerely,
Executive Office
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334 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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  • English first
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  • Spanish first
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English first
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed October 26, 2013

I at the Intercontinental Suites for one night in October 2013 while visiting the Cleveland Clinic.
My room was a SUITE WITH TWO DOUBLE BEDS and very clean as well. I felt that the rate was a bit high but given the location to the Clinic it was worth the cost. Also, i would suggest pricing the room online and then calling the hotel for a confirmation of the price, my room was about $40 cheaper after calling. The hotel also offers a Patient Rate if your staying for Clinic testing. My room was comfortable and very family friendly with a kitchenette, living room, bedroom, bath and lavatory area. The temperature in the room was hot and there was a placard hanging on the thermostat saying that if the room was to hot turn the unit off and if it was to cold turn the unit off. The hotel controls the temp in all rooms from a 2 pipe system. I didn't care for that at all. Front desk staff and bellmen were extremely helpful and friendly. Please note that Vallet parking is mandatory at $16. We did not have the breakfast buffet nor did we dine in the restaurant.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, October 28, 2013
Dear Inkevable,

Thank you for your review of the InterContinental Suites Cleveland. We are happy that you enjoyed our family-friendly accommodations and helpful staff. We are sorry that you found your room to be too hot and apologize for any shortcomings you experienced as a result of valet being mandatory. Because we operate on a two-pipe system, our guest rooms do not have individual temperature controls which limits the ability to adjust room temperature. If you have concerns about the comfort of the room in the future, please contact the front desk. Thank you for sharing your feedback and we hope to serve you again soon.

Stay well,
Executive Office
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Pittsford, New York
Level Contributor
101 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed October 24, 2013

The "Suite" rooms are wonderful having a nice sized bedroom with flat screen TV and living room area with a pull out sleeper, also with a flat screen TV. They include a small kitchenette with sink, microwave, coffee maker, table and two chairs,etc. Wonderful if you are spending a longer time here. Not all rooms here are "suites" though, so if required, make sure to ask on check in. Cleveland Clinic( Rated America's #4 Hospital by US News and World Report) is about a block away, Case Western University, Rock and Roll Hall of Fame aren't far either along with many other local attractions. Very clean. Some hotel staff are more personable than others.
The rooms and halls can be very warm temperature wise( seems some rooms have a better thermostat control system where as the room we recently stayed in( not a suite) tells you if the room is too warm to "turn off the fan"-which we did. Still needed to open the windows through the night to cool the room down. Would prefer being able to set our own thermostat for the temperature we sleep best in. Not sure why all rooms/suites don't have this system installed.
This is still a very good value hotel to stay in.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, October 25, 2013
Dear Denise L,

Thank you for your review of the InterContinental Suites Cleveland. It’s always a pleasure to hear that our guests enjoyed their stay. We are happy that you like our accommodations and convenience to the Cleveland Clinic along with other area attractions. We are sorry that you found your room to be too hot and apologize for any shortcomings you experienced. Because we operate on a two-pipe system, our guest rooms do not have individual temperature controls which limits the ability to adjust room temperature. If you have concerns about the comfort of the room in the future, please contact the front desk. Thank you for sharing your feedback and we hope to serve you again soon.

Stay well,
Executive Office
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Chicago, Illinois
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed October 20, 2013

I stayed at the InterContinental Suites for one night while on a Case Western Univ visit. It's around 1mi from the center of campus and not complicated to get to/from. The hotel is new so the rooms are clean/new as well. The rooms are not luxurious by any means but comfortable and very functional (we got a suite with pull-out bed and kitchenette). The temperature in the hallway is high, like you'd find in a hospital so maybe they're catering to their Cleveland Clinic clientele. Front desk staff were not exactly friendly or interested but we had no issues so their help wasn't required. Good breakfast buffet for $13.50 with very friendly restaurant staff. This hotel is nothing fancy but it is clean so I recommend it.

Room Tip: Suites with kitchenettes are on the 8th floor.
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, October 21, 2013
Dear Buddha700,

Thank you for sharing your experiences at our hotel. We are certainly thrilled to know that you enjoyed our clean and comfortable accommodations and that you took the time to post your positive comments. We would love to have you as our guest again.

Stay well,
Executive Office
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Arlington, Texas
2 reviews
3 of 5 stars Reviewed October 15, 2013

I actually like the hotel itself. clean, new comfortable. However, their staff are very rude. They took forever to bring my car key and without feeling any sorry. I saw the janitor couples of times during my stay. And every time she gave me a funny look. Well, the service does not match with the best hotel brand of IHG.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, October 21, 2013
Dear Ryan K,

Thank you very much for taking the time to share your comments with our team following your stay with us. We are pleased to hear that you enjoyed our clean and comfortable accommodations but are sorry to hear that the rest of your stay fell short. We are sorry to hear that our team did not live up to your expectations. We are always aiming at providing a warm welcome and efficient service and are very sorry that on this occasion we did not succeed in making your stay memorable. We hope to have the chance to make a more favorable impression on you and show you the service standards the InterContinental Cleveland prides itself on.

Warm regards,
Executive Office
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El Paso, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 10, 2013

When my brother and I travelled to Cleveland Clinic from Texas in September 2013 we had some problems. His two day checkup for heart failure turned into a three week stay in the intensive care unit for necessary treatment. At the Intercontinental Suites the desk clerk said we had to check out at the original day because of full bookings. The manager Richard Owens was able when he observed our problem to find a solution to let us stay for the longer number of days to match the in-hospital stay. A sincere "thank you" to him for his top notch attitude and hospitality to guests at this hotel. This gentleman's attention to our problem is worthy of recognition. Five stars for service. Thanks.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, October 11, 2013
Dear michael s,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service, it’s something our staff takes great pride in so we value your feedback. I will be sure to pass your kind words along to Richard. Best wishes to you and your brother.

Sincerely,
Executive Office
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Konstancin
Level Contributor
167 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
4 of 5 stars Reviewed October 7, 2013

This hotel is close to the Cleveland Clinics so is good for people visiting there but it has an off putting air for those who are healthy. The row of wheelchairs on entry or the clinic grade protection of the food at the breakfast buffet all speak to guests of disease.

They offer kitchenettes for those who wish to avoid diseased guests in the dining room - immune compromised guests. BUT they do not offer plates, glasses or cutlery except for charging $10 for such "additions". They act as if they can offer beds and then charge for sheets or offer sinks and then charge for towels. Rather poor form on their part.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, October 8, 2013
Dear TravellerPoland,

Thank you for your review of the InterContinental Suites. As a wellness-focused hotel, we take great pride in offering all of our guests healthy dining options and a relaxing environment. Our spacious suites feature a wet bar that is enjoyed by many types of travelers and we are sorry to hear that you were disappointed that plates and cutlery are not included with this amenity. Please accept our apology for any inconveniences this may have caused. We’re happy to have had you as our guest, and we hope you’ll visit us again soon.

Stay Well,
Executive Office
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Additional Information about InterContinental Suites Hotel Cleveland

Address: 8800 Euclid Ave., Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Cleveland
#5 Luxury Hotel in Cleveland
#12 Romantic Hotel in Cleveland
#14 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Suites Hotel Cleveland 4*
Number of rooms: 187
Official Description (provided by the hotel):
InterContinental Suites Hotel Cleveland, the region's only "wellness focused" all-suite hotel, is conveniently located right on the Cleveland Clinic campus. An oasis for guests to relax, rejuvenate and improve their overall mental and physical well-being, yet close to the city's most prominent attractions such as the Rock and Roll Hall of Fame and Museum, Cleveland Museum of Art and Cleveland Botanical Garden. From the moment you arrive you'll feel the warmth and comfort of a hotel and staff that are focused on assisting you reach your goal of wellness and good health. ... more   less 
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Also Known As:
Intercontinental Hotel Cleveland
Intercontinental Cleveland
InterContinental Suites Hotel Cleveland Ohio

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