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“New, clean hotel” 4 of 5 stars
Review of InterContinental Suites Hotel Cleveland

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InterContinental Suites Hotel Cleveland
4.0 of 5 Hotel   |   8800 Euclid Ave., Cleveland, OH 44106   |  
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Ranked #15 of 34 Hotels in Cleveland
GreenLeadersBronze level
Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
“New, clean hotel”
4 of 5 stars Reviewed October 20, 2013

I stayed at the InterContinental Suites for one night while on a Case Western Univ visit. It's around 1mi from the center of campus and not complicated to get to/from. The hotel is new so the rooms are clean/new as well. The rooms are not luxurious by any means but comfortable and very functional (we got a suite with pull-out bed and kitchenette). The temperature in the hallway is high, like you'd find in a hospital so maybe they're catering to their Cleveland Clinic clientele. Front desk staff were not exactly friendly or interested but we had no issues so their help wasn't required. Good breakfast buffet for $13.50 with very friendly restaurant staff. This hotel is nothing fancy but it is clean so I recommend it.

Room Tip: Suites with kitchenettes are on the 8th floor.
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, October 21, 2013
Dear Buddha700,

Thank you for sharing your experiences at our hotel. We are certainly thrilled to know that you enjoyed our clean and comfortable accommodations and that you took the time to post your positive comments. We would love to have you as our guest again.

Stay well,
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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290 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Arlington, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed October 15, 2013

I actually like the hotel itself. clean, new comfortable. However, their staff are very rude. They took forever to bring my car key and without feeling any sorry. I saw the janitor couples of times during my stay. And every time she gave me a funny look. Well, the service does not match with the best hotel brand of IHG.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, October 21, 2013
Dear Ryan K,

Thank you very much for taking the time to share your comments with our team following your stay with us. We are pleased to hear that you enjoyed our clean and comfortable accommodations but are sorry to hear that the rest of your stay fell short. We are sorry to hear that our team did not live up to your expectations. We are always aiming at providing a warm welcome and efficient service and are very sorry that on this occasion we did not succeed in making your stay memorable. We hope to have the chance to make a more favorable impression on you and show you the service standards the InterContinental Cleveland prides itself on.

Warm regards,
Executive Office
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El Paso, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 10, 2013

When my brother and I travelled to Cleveland Clinic from Texas in September 2013 we had some problems. His two day checkup for heart failure turned into a three week stay in the intensive care unit for necessary treatment. At the Intercontinental Suites the desk clerk said we had to check out at the original day because of full bookings. The manager Richard Owens was able when he observed our problem to find a solution to let us stay for the longer number of days to match the in-hospital stay. A sincere "thank you" to him for his top notch attitude and hospitality to guests at this hotel. This gentleman's attention to our problem is worthy of recognition. Five stars for service. Thanks.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, October 11, 2013
Dear michael s,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service, it’s something our staff takes great pride in so we value your feedback. I will be sure to pass your kind words along to Richard. Best wishes to you and your brother.

Sincerely,
Executive Office
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Konstancin
Top Contributor
118 reviews 118 reviews
93 hotel reviews
Reviews in 70 cities Reviews in 70 cities
190 helpful votes 190 helpful votes
4 of 5 stars Reviewed October 7, 2013

This hotel is close to the Cleveland Clinics so is good for people visiting there but it has an off putting air for those who are healthy. The row of wheelchairs on entry or the clinic grade protection of the food at the breakfast buffet all speak to guests of disease.

They offer kitchenettes for those who wish to avoid diseased guests in the dining room - immune compromised guests. BUT they do not offer plates, glasses or cutlery except for charging $10 for such "additions". They act as if they can offer beds and then charge for sheets or offer sinks and then charge for towels. Rather poor form on their part.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, October 8, 2013
Dear TravellerPoland,

Thank you for your review of the InterContinental Suites. As a wellness-focused hotel, we take great pride in offering all of our guests healthy dining options and a relaxing environment. Our spacious suites feature a wet bar that is enjoyed by many types of travelers and we are sorry to hear that you were disappointed that plates and cutlery are not included with this amenity. Please accept our apology for any inconveniences this may have caused. We’re happy to have had you as our guest, and we hope you’ll visit us again soon.

Stay Well,
Executive Office
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Chicagoland
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 20, 2013 via mobile

Very comfortable and calm atmosphere. Public transportation and hotel shuttle just minutes from downtown. Don't be fooled because of it's affiliation with the Cleveland clinic, you don't even feel like you are located around a clinic. Concierge and front desk staff were very friendly and professional.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, September 23, 2013
Dear ShineSense,

Thank you so much for taking the time to post a review of our property. I am pleased to hear that you enjoyed your stay. We hope to have the pleasure to serve you again soon!

Regards,
Executive Office
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Los Angeles, California
Top Contributor
364 reviews 364 reviews
48 hotel reviews
Reviews in 116 cities Reviews in 116 cities
138 helpful votes 138 helpful votes
4 of 5 stars Reviewed September 8, 2013

We really enjoyed our stay at this hotel, about five miles from the Rock and Roll Hall of Fame that we came to Cleveland to see. The front desk staff, valets and parking attendants were all cheerful and helpful. The rooms were very big, with small kitchenette, living room and separate bedroom. Large bathrooms too. All very clean and comfortable. Two TVs in each suite too. Coin operated "laundry lounge" on second floor, a bit expensive but very convenient. Close to both the Baseball and Football stadiums as well. The restaurant for breakfast was a bit out of whack. The staff seemed confused as to who took care of what tables and you had to ask for anything you needed like refills on coffee. I would stay at the hotel again, but I would skip the restaurant, however room service was good and reasonably quick.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, September 10, 2013
Dear ZumaDawg,

Thank you for sharing your positive experiences during your recent trip to Cleveland and the Rock and Roll Hall of Fame. We are thrilled to know that our staff meet all of your expectations and you enjoyed your stay. We look forward to welcoming you back soon!

Sincerely,
Executive Office
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South Florida, Florida
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 1, 2013

this staff at this SUITES LOCATION is wonderful.... linda B ., helped me with our room when making arrangements to arrive asap due to my husbands illness.... SHE COULD NOT HAVE BEEN NICER!!!!

on arrival , the front desk made it smooth and fast, so my husband could get to his room after a 12 hour day of traveling....

a couple things are :
the rooms away from the elev.are less noise!!! rooms on the odd side are louder due to traffic, and the odd are quiter from the parking lot as a view. altho, the cars did not bother us one bit!!!
THE ROOMS ON THE AMBASSADOR FL are a must in my opinion. it has a seperate bed room and that is helpful when someone is ill and needs to sleep, not to mention the small refrig. and with small freezer and the microwave... ask to get a driver to drive you to daves grocery up the road a bit and you can buy plastic silverware, and plastic plates bc the hotel does not provide them. it was something i found out later, so went back to the store and that helped me with making a small lunch etc in the room.
the main building of the clinic has a MOES, mcdonalds, and subway that you can walk to easily and the hotel offers free wheelchairs if needed for a loved one. the shuttles run every 15 min and that helps when going around the clinic to appts from building to building. the hotel offers a service to take you to the hall of fame downtown, groceries and even rite aid etc. just ask , they will help you when the van is avail!!!!
ROOMSERVICE WAS SPOT ON THE FIRST AM WE ORDERED IT, wonderful and classy,... THE NEXT TWO TIMES WAS NOT WORTH IT, maybe that was just rare...... but , i was shocked the hotel did not seem to make up for the dissapointment ... thought maybe something would be sent (even a simple couple drinks or choc's and a wine ... i dont know,,, something to show it mattered ....) the lady delivered room service the 2nd time spilled drinks on the tablecloth and didnt want me to keep the table with the settings all set up etc, it was very unclassy for the money we spent.... and the 3rd order to the room was so long, i just went downstairs and asked for it to be packed for me to carry to the room and they forgot silverware, bread, and the pasta was hard as a rock with barely any sauce,,,, .... my words of advice would be to ask for it to be cghecked before you carry it to the room :) the ladies at the food area were very nice and i am sure they will double check if you ask... I JUST DID NOT EXSPECT TO HAVE TO ASK....
other then that, we enjoyed the happy hour in the lounge nightly (mon threw fri) and the bartenders were very nice,,,, remembered us by name and what we liked to drink etc. munchies at happy hour is a nice touch... a little snack was nice, before ordering dinner...

roomservice will do what you ask, if you want something extra.. very nice

we were at the hotel 12 nights and it was great being close to the er, hospital and clinic buildings! we felt the staff can handle a ER easily, bc my husband had a er and they were spot on with gettting us help to the ER ASAP! very assuring!!!!

stay here! IT IS WORTH THE MONEY FOR BEING SO CLOSE TO THE CLINIC!!!! NEED ANYTHING JUST ASK, they will help.

PS the driver pete was wonderful, so kind !! even helped me my first day , getting around... and cared to ask about what i needed to make our stay more comfortable!
SIAM (spelling??? , we called him SAM ) IS SOOOOOOOOOOO NICE! WOW, very helpful and gets you where you need to be with his driving the hotel van....

BLESSINGS TO YOU ALL, Hope we do not need to be here for medical reasons again, but if we do i will be staying here again!
WE WILL PASS Y OUR HOTEL ONTO FRIENDS AND FAMILY COMING HERE IN THE FUTURE!

BIG HUGS to the check in girls!!!

Room Tip: ask for high up as possible for view ask for even numb for non road view odd number for view of th...
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, September 3, 2013
Dear travel201320132013,

Thank you for sharing your positive experience during your recent trip to the InterContinental Suites and Cleveland Clinic. We certainly take great pride in offering excellent customer service to all of our guests, especially during a stressful time. We are thrilled to know that our staff met all of your expectations and you enjoyed your stay. We also appreciate the accolades to Linda, Pete, Saimir and our front desk staff for helping to make your stay memorable. I do apologize that you felt the in-room dining experience lacked consistency but hope this doesn’t deter you from staying with us again! Thank you for sharing your travel tips with other potential visitors. We hope to have the pleasure to serve you again should you decide to vacation in Cleveland. Well wishes to your husband!

Sincerely,
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Suites Hotel Cleveland

Address: 8800 Euclid Ave., Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Cleveland
#4 Luxury Hotel in Cleveland
#12 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Suites Hotel Cleveland 4*
Number of rooms: 187
Official Description (provided by the hotel):
InterContinental Suites Hotel Cleveland, the region's only "wellness focused" all-suite hotel, is conveniently located right on the Cleveland Clinic campus. An oasis for guests to relax, rejuvenate and improve their overall mental and physical well-being, yet close to the city's most prominent attractions such as the Rock and Roll Hall of Fame and Museum, Cleveland Museum of Art and Cleveland Botanical Garden. From the moment you arrive you'll feel the warmth and comfort of a hotel and staff that are focused on assisting you reach your goal of wellness and good health. ... more   less 
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Also Known As:
Intercontinental Hotel Cleveland
Intercontinental Cleveland
InterContinental Suites Hotel Cleveland Ohio

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