this staff at this SUITES LOCATION is wonderful.... linda B ., helped me with our room when making arrangements to arrive asap due to my husbands illness.... SHE COULD NOT HAVE BEEN NICER!!!!
on arrival , the front desk made it smooth and fast, so my husband could get to his room after a 12 hour day of traveling....
a couple things are :
the rooms away from the elev.are less noise!!! rooms on the odd side are louder due to traffic, and the odd are quiter from the parking lot as a view. altho, the cars did not bother us one bit!!!
THE ROOMS ON THE AMBASSADOR FL are a must in my opinion. it has a seperate bed room and that is helpful when someone is ill and needs to sleep, not to mention the small refrig. and with small freezer and the microwave... ask to get a driver to drive you to daves grocery up the road a bit and you can buy plastic silverware, and plastic plates bc the hotel does not provide them. it was something i found out later, so went back to the store and that helped me with making a small lunch etc in the room.
the main building of the clinic has a MOES, mcdonalds, and subway that you can walk to easily and the hotel offers free wheelchairs if needed for a loved one. the shuttles run every 15 min and that helps when going around the clinic to appts from building to building. the hotel offers a service to take you to the hall of fame downtown, groceries and even rite aid etc. just ask , they will help you when the van is avail!!!!
ROOMSERVICE WAS SPOT ON THE FIRST AM WE ORDERED IT, wonderful and classy,... THE NEXT TWO TIMES WAS NOT WORTH IT, maybe that was just rare...... but , i was shocked the hotel did not seem to make up for the dissapointment ... thought maybe something would be sent (even a simple couple drinks or choc's and a wine ... i dont know,,, something to show it mattered ....) the lady delivered room service the 2nd time spilled drinks on the tablecloth and didnt want me to keep the table with the settings all set up etc, it was very unclassy for the money we spent.... and the 3rd order to the room was so long, i just went downstairs and asked for it to be packed for me to carry to the room and they forgot silverware, bread, and the pasta was hard as a rock with barely any sauce,,,, .... my words of advice would be to ask for it to be cghecked before you carry it to the room :) the ladies at the food area were very nice and i am sure they will double check if you ask... I JUST DID NOT EXSPECT TO HAVE TO ASK....
other then that, we enjoyed the happy hour in the lounge nightly (mon threw fri) and the bartenders were very nice,,,, remembered us by name and what we liked to drink etc. munchies at happy hour is a nice touch... a little snack was nice, before ordering dinner...
roomservice will do what you ask, if you want something extra.. very nice
we were at the hotel 12 nights and it was great being close to the er, hospital and clinic buildings! we felt the staff can handle a ER easily, bc my husband had a er and they were spot on with gettting us help to the ER ASAP! very assuring!!!!
stay here! IT IS WORTH THE MONEY FOR BEING SO CLOSE TO THE CLINIC!!!! NEED ANYTHING JUST ASK, they will help.
PS the driver pete was wonderful, so kind !! even helped me my first day , getting around... and cared to ask about what i needed to make our stay more comfortable!
SIAM (spelling??? , we called him SAM ) IS SOOOOOOOOOOO NICE! WOW, very helpful and gets you where you need to be with his driving the hotel van....
BLESSINGS TO YOU ALL, Hope we do not need to be here for medical reasons again, but if we do i will be staying here again!
WE WILL PASS Y OUR HOTEL ONTO FRIENDS AND FAMILY COMING HERE IN THE FUTURE!
BIG HUGS to the check in girls!!!
ask for high up as possible for view
ask for even numb for non road view
odd number for view of th...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for sharing your positive experience during your recent trip to the InterContinental Suites and Cleveland Clinic. We certainly take great pride in offering excellent customer service to all of our guests, especially during a stressful time. We are thrilled to know that our staff met all of your expectations and you enjoyed your stay. We also appreciate the accolades to Linda, Pete, Saimir and our front desk staff for helping to make your stay memorable. I do apologize that you felt the in-room dining experience lacked consistency but hope this doesn’t deter you from staying with us again! Thank you for sharing your travel tips with other potential visitors. We hope to have the pleasure to serve you again should you decide to vacation in Cleveland. Well wishes to your husband!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.