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“Quiet Luxury” 5 of 5 stars
Review of InterContinental Suites Hotel Cleveland

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InterContinental Suites Hotel Cleveland
4.0 of 5 Hotel   |   8800 Euclid Ave., Cleveland, OH 44106   |  
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Ranked #14 of 33 hotels in Cleveland
GreenLeadersBronze level
Indianapolis, Indiana
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
“Quiet Luxury”
5 of 5 stars Reviewed July 8, 2013

I booked this place last minute and couldnt believe the value since it was a InterContinental Suite Hotel. There had to be a catch, right? Nope. Everything was perfect. The room was spacious and comfortable. The keurig coffeemaker is a nice touch. I absolutely loved the fresh fruity water in the lobby. I have that at home in my own frig. What a treat! The staff was pleasant and friendly. I would absolutely stay here again.

Room Tip: We were on the 2nd level and didnt have a noise issue at all. The room actually had a sleep machine...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Suites Hotel Cleveland, responded to this review, July 11, 2013
Dear FanofPaws,

We are pleased you were pleased you found everything to be perfect. Thank you for being our guest and we look forward to your next visit to Cleveland.

Stay Well,
Kim Knoll
Business Travel Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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285 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Strongsville
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 28, 2013

Stayed here last weekend due to its price and relative location to downtown. Hotels downtown were asking for close to $300/night or were completely booked, Intercontinental Suites was far less expensive and only a 10-15 cab ride to W. 6th.

The room was very spacious and the staff friendly, we did encounter one set back and that was the lack of a vending area in the hotel. We were looking for something to drink besides water and the only place we could get something was down at the main floor restaurant. This was just a minor inconvenience. We had a great view of the Cleveland skyline and would stay here again if we needed a place to stay in the area.

The bed and pillows were very comfortable and the ihome was a nice touch as well.

Room Tip: Having a view of the skyline was an added perk which we enjoyed
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Suites Hotel Cleveland, responded to this review, July 1, 2013
Dear Rob K,

Thank you for sharing your recent experience while visiting Cleveland and recognizing our friendly staff and spacious rooms. We look forward to having you as our guest again.

Sincerely,
Kim Knoll
Business Travel Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
maui
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 23, 2013

Nice and clean accommodations, very convenient to the Cleveland Clinic Hospital Main Campus. We had a handicap accessible room that was very spacious and easy to navigate in. Small fridge, bar sink and microwave, which was very nice so we did not have to eat every meal out. No view! Restaurant on the main level (very cold!) and a peaceful patio for a nice sunny day to have breakfast. The concierge was not at all helpful in recommending restaurants, attractions, grocery stores, etc.... Use trip advisor instead! The university district area is the nicest for quick take out meals (Tropical Smoothie, Panera, Chipolte, and a few others - all new and clean). This area also has an upscale grocery store that has a deli, great variety of fruits, veggies, snacks, etc.. Also, at the main campus building is a Starbucks and Bon au pain that is open 24 hours! This would have been helpful to know. FYI the other Intercontinental Hotel is actually connected to the hospital which is very convenient if you have someone that has difficulty walking. There is a nice restaurant at that location as well - Table 45.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Suites Hotel Cleveland, responded to this review, July 2, 2013
Dear Melissa Z,

Thank you for sharing all the wonderful tips regarding the surrounding area for other guests. We appreciate the feedback regarding our own concierge and will share with management.

Thank you for being our guest.
Stay Well,
Kim Knoll
Business Travel Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guadalajara, Mexico
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 23, 2013

Its a good option if you will visit a hospital in the zone, or some place near. If you want visit the tourist zone you must search another option.

It is old but good maintenance.

I did not have any problem, the food its good, the service its great. They have people who speak Spanish if you have problem with the English.

Room Tip: Street view, away of the elevators
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Green Features: Recycles waste, energy-efficient, Linen reuse program, Preventative maintenance plan
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Suites Hotel Cleveland, responded to this review, July 2, 2013
Dear eooo,

Thank you for being our guest recently and sharing your comments. We value and appreciate the feedback our guests provide to us. While we are on the campus of the Cleveland Clinic, we are also within a mile of the cultural gardens and several museums located in University Circle. We look forward to having you as our guest should you need to travel to Cleveland again.

Stay Well,
Kim Knoll
Business Travel Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 17, 2013

At first, they TOTALLY messed up our request, but our teller was So nice and upgraded us to the Presidential Suite and gave us cookies. A great ting is they give you rare rocks at the ront desk. I got a nice-looking piece of Jade. It is very conveniently located by the airport, Quicken Loans Arena, Progressive Field, The Rock and Roll Hall of Fame and Great Lakes Science Center. The beds were extremely comfortable and in one room, the TV came up out of the desk with a push of a button. If you ever want to stay in Cleveland, you should stay at this Wonderful Hotel

Room Tip: 8th Floor are very quiety and very nice and has great view. 2nd floor is nice too, and has a nice Gl...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Suites Hotel Cleveland, responded to this review, July 2, 2013
Dear Zachary H,

We appreciate the wonderful comments you provided to us. Thank you for being our guest and we are pleased you enjoyed the Presidential Suite during your visit.

Stay Well,
Kim Knoll
Business Travel Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 15, 2013

I loved this suites hotel - not to be confused with the other InterContinental Hotel of a similar name near this property. I had one bedroom suite. It was perfect for my needs; my teenage son and I each had our own space. He could sleep on the sofa bed in the livingroom and I could close the door to my bedroom. (A travel tip for parents in my situation - get a suite with two double beds and use the mattress from the one double bed to put on top of the sofa bed. My son said it was perfect. Be kind to housekeeping and put the mattress back on the bed before you check out!) We ate at the hotel restaurant for dinner and breakfast. There was a nice selection for the buffet breakfast, the food was excellent and wait staff was very courteous. Would definitely return again. Overall - a great stay!

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Suites Hotel Cleveland, responded to this review, July 2, 2013
Dear PickyMarylandTravele,

We are pleased the suite as perfect and you had a great stay with us. We welcome your next visit should you need to visit again.

Stay Well,
Kim Knoll
Business Travel Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 28, 2013 via mobile

My husband and I along with 2 other sisters and husbands stayed there off and on for 2 1/2
Weeks while our other sister was in ICU at the Cleveland Clinic. The location was perfect
Among the 3 of us rooms rates

varied greatly. Not great
We had 2 rooms by the elevators. 213 and another. Horribly noisy all
Night with elevator bells goin off constantly and noisy people
They seemed always overbooked and it was difficult to change rooms. I literally had to throw myself on the registration desk to plead a
quiet room which I
Ultimately got. Exhausted!!
the staff for the most part were excellent and attentive
My knight in shining armor was
Torrence. A manager I think
So kind and compassionate and helped me in a very difficult time

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Suites Hotel Cleveland, responded to this review, July 2, 2013
Dear GINEEMS,

We apologize that you and your family did not have a quiet room during your stay with us. I have shared your comments with management so we can address the noisy elevators. Our rates can vary greatly because we cater to the needs of our guests who are visiting the Cleveland Clinic. We offer weekly and monthly rates for those guests staying for longer periods of time.

Thank you for being our guest and we welcome you as our guest again should you need to return to Cleveland.

Wishing you and your family a healthy 2013!
Kim Knoll
Business Travel Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Suites Hotel Cleveland

Address: 8800 Euclid Ave., Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Cleveland
#3 Luxury Hotel in Cleveland
#11 Family Hotel in Cleveland
#12 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Suites Hotel Cleveland 4*
Official Description (provided by the hotel):
InterContinental Suites Hotel Cleveland, the region's only "wellness focused" all-suite hotel, is conveniently located right on the Cleveland Clinic campus. An oasis for guests to relax, rejuvenate and improve their overall mental and physical well-being, yet close to the city's most prominent attractions such as the Rock and Roll Hall of Fame and Museum, Cleveland Museum of Art and Cleveland Botanical Garden. From the moment you arrive you'll feel the warmth and comfort of a hotel and staff that are focused on assisting you reach your goal of wellness and good health. ... more   less 
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Also Known As:
Intercontinental Hotel Cleveland
Intercontinental Cleveland
InterContinental Suites Hotel Cleveland Ohio

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