After a very long and exhausting day of traveling, we were looking forward to our suite at this hotel. Well, just because you reserve a room at this hotel doesn't mean you get to stay there. We were told the room that we reserved wasn't available. They did upgrade us to their sister hotel, but the customer service at that hotel was terrible and it wasn't a suite, which we wanted. Also, after finding out about this we had to wait around for 30 minutes to get a ride to the other hotel. We watched the driver take other people that came later before us, though. This was my first time booking an InterContinental hotel and definitely will be my last.
- Official Description (provided by the hotel):
- InterContinental Suites Hotel Cleveland, the region's only "wellness focused" all-suite hotel, is conveniently located right on the Cleveland Clinic campus. An oasis for guests to relax, rejuvenate and improve their overall mental and physical well-being, yet close to the city's most prominent attractions such as the Rock and Roll Hall of Fame and Museum, Cleveland Museum of Art and Cleveland Botanical Garden. From the moment you arrive you'll feel the warmth and comfort of a hotel and staff that are focused on assisting you reach your goal of wellness and good health. ... more less
- Reservation Options:
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- Also Known As:
- Intercontinental Hotel Cleveland
- Intercontinental Cleveland
- InterContinental Suites Hotel Cleveland Ohio