Stayed 3 nights in this hotel, which is across the street from the Cleveland Clinic. It is thus very convenient if you are going there. Most rooms are suites and reasonably large and comfortable. There is some street noise from time to time, but otherwise it seemed to be quiet.

We stayed at this property for almost three weeks due to a family member's hospitalization. It was convenient and has an updated decor and nice restaurant. The suites provided a place to rest with comfortable beds and a small refrigerator. We appreciated the valet service on cold Cleveland mornings. The exercise room was adequate. The only complaints we had is that they didn't make up the room on more than one occasion, and they charged $8 for three scrambled eggs at the restaurant! The location is great if you have to be at the Cleveland Clinic. It is not as nice as the Intercontinental down the street, but more affordable

I made a mistake when making the reservation with Expedia by typing the date for the reservation instead of using the calendar and made the reservation for 1/18/2013 instead of 1/28/2013 but didn't notice my mistake until after I received my confirmation and it mentioned the day of the week and I knew right away that I had made the mistake. I called withing two minutes and tried to change the date to the correct date and was told too bad they had already charged my credit card and there was nothing they could do. Yes I made the mistake but if I called withing a few minutes why could I not even change the reservation? I had even stayed the previous night and would have stayed many more nights since my husband is ill and must go to The Cleveland Clinic but I don't feel this is good customer service. I would have given this hotel 5 stars for their service until this happened.

We booked a one-night stay through Hotels.com and got the non-refundable price. My husband was being seen at the Mellen Center, which was directly across the street so this was a huge plus. You must valet park here, which I knew in advance. The hotel is very nice. We were in room 503, which was all the way down the hall so I could not hear the elevators, which was a big plus. The room was very nice. Could have used some fresh paint in a couple of spots and the edge of the carpeting was coming up where the title in the little 'kitchen' area was, but it was clean. The beds were very comfortable although my bed made quite a bit of squeaking noise (first bed when you walk into the bedroom) when rolling over, etc. The windows open, which I loved. Yes, you hear lots of traffic, but my husband likes the room warm so while it was hot in the bedroom, I was able to open the living room windows and cool off. The free internet was very good and very fast. The neighbor around the hotel is not the greatest, but we felt very safe. We arrived at 6 p.m. and went to the hotel restaurant. Rather expensive for small portions. Beware the pasta as it is very spicy. I had to send it back and the waitress said this happens quite often. If you do not have to go to the main hospital clinic this is a very nice hotel for less money than the Intercontinental that is attached to the main clinic. If we ever have to come back to the Clinic or just to Cleveland we would stay again. Very satisfied.