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All 33 Cleveland hotels

InterContinental Suites Hotel Cleveland: Traveler Reviews

4.0 of 5
8800 Euclid Ave., Cleveland, OH 44106
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InterContinental Suites Hotel Cleveland
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Ranked #7 of 33 hotels in Cleveland
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Most recent review
4 of 5 stars Reviewed January 30, 2013
Debbie C Lebanon, Ohio
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212 reviews from our community

Traveler rating
    83
    74
    25
    17
    13
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Families
60
 
Couples
33
 
Solo
24
 
Business
69
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Lebanon, Ohio
Senior Contributor
25 reviews 25 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Convenient to Cleveland Clinic, spacious”
4 of 5 stars Reviewed January 30, 2013

I have had 2 one night stays. Every room is a suite with a spacious bathroom, living room, bedroom. There is a flat panel tv in the bedroom and living room. Microwave, sink, refrigerator, cabinets with coffee mugs, glasses, dishes for 2, Keurig coffee maker, coffee and tea for 2 in the room I was in. I was here for a trip to Cleveland Clinic and I appreciated the fast elevators, the fast valet service, the quiet, the convenient location. There is a little bit of street noise but I didn't notice it much. The beds and pillows were very comfortable. The view was of a large parking lot or the streets but I was there to sleep so I didn't care. The curtains provide complete darkness if you like. There is an electronic thermostat on the wall for your temperature comfort. I did not have time to venture out into the other areas of the hospital as I was only there long enough to get some sleep but I enjoyed the room. There was some mold in the shower around the fixtures but management was alerted and they gave me some points on my membership card for that.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
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Ask Debbie C about InterContinental Suites Hotel Cleveland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Suites Hotel Cleveland, responded to this review
February 5, 2013
Dear Debbie C,

Thank you for being a repeat guest and a priority club member. We are pleased you enjoyed the hotel and the amenities we provide to our guests.

We look forward to having you as our guest again should you need to travel to Cleveland.

Stay Well,
Kim Knoll
Business Travel Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Top Contributor
69 reviews 69 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
10 helpful votes 10 helpful votes
“Comfortable and good location for health care”
4 of 5 stars Reviewed January 20, 2013

Stayed 3 nights in this hotel, which is across the street from the Cleveland Clinic. It is thus very convenient if you are going there. Most rooms are suites and reasonably large and comfortable. There is some street noise from time to time, but otherwise it seemed to be quiet.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
See 6 more reviews by GeneDoc57 for Cleveland
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Suites Hotel Cleveland, responded to this review
February 5, 2013
Dear GeneDoc57,

We value all of our guest comments and we are happy you found the hotel to be comfortable and convenient during your trip to Cleveland.

Thank you for your wonderful review of the hotel.

Stay Well,
Kim Knoll
Business Travel Sales Manager
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Munster, Indiana
Top Contributor
80 reviews 80 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
“Cleveland comfort”
4 of 5 stars Reviewed January 19, 2013

We stayed at this property for almost three weeks due to a family member's hospitalization. It was convenient and has an updated decor and nice restaurant. The suites provided a place to rest with comfortable beds and a small refrigerator. We appreciated the valet service on cold Cleveland mornings. The exercise room was adequate. The only complaints we had is that they didn't make up the room on more than one occasion, and they charged $8 for three scrambled eggs at the restaurant! The location is great if you have to be at the Cleveland Clinic. It is not as nice as the Intercontinental down the street, but more affordable

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
See 11 more reviews by MamaG3 for Cleveland
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Suites Hotel Cleveland, responded to this review
February 5, 2013
Dear MamaG3,

Thank you for staying with us while caring for a family member at the Cleveland Clinic. We are glad to know you enjoyed the amenities of the suites during your long stay. Also thank you for taking the time to share your complaints and bringing it to our attention. We strive to make every guests stay enjoyable.

Stay Well,
Kim Knoll
Business Travel Sales Manager
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New Philadelphia, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Made a mistake and paying for it”
2 of 5 stars Reviewed January 18, 2013

I made a mistake when making the reservation with Expedia by typing the date for the reservation instead of using the calendar and made the reservation for 1/18/2013 instead of 1/28/2013 but didn't notice my mistake until after I received my confirmation and it mentioned the day of the week and I knew right away that I had made the mistake. I called withing two minutes and tried to change the date to the correct date and was told too bad they had already charged my credit card and there was nothing they could do. Yes I made the mistake but if I called withing a few minutes why could I not even change the reservation? I had even stayed the previous night and would have stayed many more nights since my husband is ill and must go to The Cleveland Clinic but I don't feel this is good customer service. I would have given this hotel 5 stars for their service until this happened.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
Ask happyohiotraveler718 about InterContinental Suites Hotel Cleveland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Suites Hotel Cleveland, responded to this review
February 3, 2013
Dear happyohiotraveler718,

Thank you for your feedback of our property. It is pleasing to know that you found our location to be convenient for your needs. I am very sorry about the inconvenience you may have experienced with your reservation. We take all comments into consideration and welcome any opportunity to improve and your feedback is one resource of improving what we can offer.

Again, my apologies for the inconvenience you experienced.

Sincerely,

Pam G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Nice”
4 of 5 stars Reviewed January 17, 2013

We booked a one-night stay through Hotels.com and got the non-refundable price. My husband was being seen at the Mellen Center, which was directly across the street so this was a huge plus. You must valet park here, which I knew in advance. The hotel is very nice. We were in room 503, which was all the way down the hall so I could not hear the elevators, which was a big plus. The room was very nice. Could have used some fresh paint in a couple of spots and the edge of the carpeting was coming up where the title in the little 'kitchen' area was, but it was clean. The beds were very comfortable although my bed made quite a bit of squeaking noise (first bed when you walk into the bedroom) when rolling over, etc. The windows open, which I loved. Yes, you hear lots of traffic, but my husband likes the room warm so while it was hot in the bedroom, I was able to open the living room windows and cool off. The free internet was very good and very fast. The neighbor around the hotel is not the greatest, but we felt very safe. We arrived at 6 p.m. and went to the hotel restaurant. Rather expensive for small portions. Beware the pasta as it is very spicy. I had to send it back and the waitress said this happens quite often. If you do not have to go to the main hospital clinic this is a very nice hotel for less money than the Intercontinental that is attached to the main clinic. If we ever have to come back to the Clinic or just to Cleveland we would stay again. Very satisfied.

Room Tip: Like others have said the elevators are super noisy so don't stay across from them.
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask linfull about InterContinental Suites Hotel Cleveland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Suites Hotel Cleveland, responded to this review
February 5, 2013
Dear linfull,

Thank you for taking the time to share your positive expereince. We are thrilled to know you enjoyed the stay and look forward to your next visit should you need to travel to Cleveland again.

Stay Well,
Kim Knoll
Business Travel Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about InterContinental Suites Hotel Cleveland

Also Known As:
Intercontinental Hotel Cleveland
Intercontinental Cleveland
InterContinental Suites Hotel Cleveland Ohio
Address: 8800 Euclid Ave., Cleveland, OH 44106
Phone Number:
Region: United States > Ohio > Cleveland
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Onsen Hotels in Cleveland
#2 Luxury Hotels in Cleveland
#9 Family Hotels in Cleveland
#11 Business Hotels in Cleveland
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
InterContinental Suites Hotel Cleveland, the region's only "wellness focused" all-suite hotel, is conveniently located right on the Cleveland Clinic campus. An oasis for guests to relax, rejuvenate and improve their overall mental and physical well-being, yet close to the city's most prominent attractions such as the Rock and Roll Hall of Fame and Museum, Cleveland Museum of Art and Cleveland Botanical Garden. From the moment you arrive you'll feel the warmth and comfort of a hotel and staff that are focused on assisting you reach your goal of wellness and good health. ... more   less 
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