We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Recent Experience” 4 of 5 stars
Review of Hilton Garden Inn Cleveland Downtown

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save Saved
You added Hilton Garden Inn Cleveland Downtown to your Saves list
Hilton Garden Inn Cleveland Downtown
3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Check out the Theater!
Ranked #5 of 34 Hotels in Cleveland
Sunbury, Ohio, United States
1 review
“Recent Experience”
4 of 5 stars Reviewed August 8, 2014

Have stayed in this hotel before. Clean, but small, rooms. A little overpriced, but OK for a once a year Cleveland Indians event. Breakfast buffet was horrible and way overpriced for quality. Great staff.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, August 14, 2014
Thank you for the kind comment in regard to our team but I do apologize you were not satisfied with our breakfast buffet. Please know this has been shared with our Executive Chef. Also thank you for returning for another season of baseball.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

703 reviews from our community

Traveler rating
    325
    253
    92
    26
    7
See reviews for
185
180
39
145
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Connecticut
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 6, 2014 via mobile

Driving up the exterior looked not so great,but once inside we were very impressed! Terrific service started by letting us park at 11:00 am so we could go to the 1:00 Indians game, and come back and check in afterwards! Check in was 3:00. Parking is a fee of $16 a day which seems a bit high, but factor in the game and it's ok. Room on the 11th floor looked at the park and fit four of us nicely on two queens. Fridge and microwave in room is nice! Free Coffee and water in the lobby. Breakfast was an additional fee so we skipped it. The staff was really helpful directing us to some places to eat in walking distance. There is a Subway Sandwich shop across the street,but it's not open weekends. The workout room was a decent size. The pool area is indoors but right next to it is a little outside area with a screen from the parking lot with tables for sitting and eating, drinking, or smoking if needed. The hotel seemed non-smoking which is great!
We really liked this hotel and found it was worth the value to be near the park! They do have a shuttle that others were using to get around town.
This was a great find!

Stayed August 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, August 8, 2014
We are glad you found us. Thank you for the review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anderson, South Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2014

Our family truly enjoyed our stay during our reunion we were treated and greeted with smiles courtesy and great service I would recommend to vacationers. We had a ball. We wanted to stay some extra days

Room Tip: I reccomend vacationers to check out this hotel it has everything you need around you shopping. Cas...
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, August 8, 2014
It was our pleasure hosting your family reunion. Thank you for choosing us to have your function here.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Top Contributor
86 reviews 86 reviews
26 hotel reviews
Reviews in 41 cities Reviews in 41 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed August 5, 2014

Had some difficulties booking on-line through HHonors but was transferred to the hotel and the late night front desk staff LaTonya was fabulous and was able to complete the reservation plus upgrade us through our HHonors level. The hotel room was clean and very large. The location could not be any better especially with Progressive Field close by. The breakfast and all the staff was fabulous and we will be back again for sure.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, August 8, 2014
Thank you for the 5 STAR review. Please come again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Decatur, Illinois
Top Contributor
55 reviews 55 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed August 4, 2014

Wonderful location and nice rooms. Very convenient to the Indian's ballpark and to all the downtown sites. Free shuttle to downtown. Parking was the only complaint. $16 per night to park. Seemed a little steep.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, August 8, 2014
Glad you had a 5 STAR stay. Thank you for the review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dover, Ohio
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 3, 2014

The most important part of my stay at any property is the attention, graciousness and efficiency of a Friendly guest services team. Now, this is not what is most important to most that travel, but to me it is. The Team at Hilton Garden Inn Cleveland Downtown, exceeded my expectations. Gregory Koloze and his team and additional staff members hit the Gold Standard and the expectations Conrad Hilton set for the Hilton staff years ago. Stacey, Mike, Martha M., LaTonya, Loxiana, Tamille and even my van driver...made my alone time relaxing and so pleasant. I am the mother of a 2 year old and certified meeting planner and certified wedding professional. I am in Cleveland gather photos and items for my Dad's memorial event in 2015...take me out to the ballgame.

After 1 horrible experience at a completely different property in the Hilton family and an average experience at a Hilton property in central Ohio...this Team restored my faith and belief in HILTON.

Now if you want a spic and span, completely dust free, huge in room hot tub, 500 thread count Egyptian cotton sheets, ultra luxurious property with all the latest and greatest there is and tons of technology etc., this may not be the place for you. But if you are happy with a clean comfy bed, plush towels a nice flat screen and mini wetbar, along with an amazing breakfast, well stocked pantry, a great bar (Harvey's) and want to be treated like royalty in Cleveland...this is the best place to stay with a fantastic location and reasonable price point.

For me, the experience was priceless.

Room Tip: Ask the guest service team at the property! I loved my 9th floor room because I could see my car. P...
See more room tips
  • Stayed August 2014, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, August 8, 2014
Your review made our day!!! Thank you for mentioning all the team members that made your stay with us special. Take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennellville
2 reviews
5 of 5 stars Reviewed August 3, 2014

Wonderful place to stay, great value and outstanding breakfast bar offered. Location of hotel was near the highway and easily accessible from other attractions. Hotel Staff was friendly and had a great view of the City.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, August 4, 2014
5 STAR review - thank you so much. Happy to know you had a great stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Hilton Garden Inn Cleveland Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cleveland
#6 Romantic Hotel in Cleveland
#7 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Orbitz, Priceline, Hilton Hotels, Cheap Tickets, getaroom.com, Odigeo and Tingo so you can book your Hilton Garden Inn Cleveland Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn Cleveland Downtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

;