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“Close to the action” 4 of 5 stars
Review of Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115   |  
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Ranked #5 of 35 Hotels in Cleveland
Minneapolis, Minnesota
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Close to the action”
4 of 5 stars Reviewed July 22, 2014

The Hilton Garden Inn is literally across the street from Progressive Field. It is also within walking distance from Quicken Loans arena. If you are in town for a Indians or Cavaliers game, it is an excellent choice. We stayed on a Sunday to see an Indians game and some of the bars and restaurants closed down after the game traffic got quiet. However, later in the week, the area was hopping.

The hotel itself is a typical Hilton Garden Inn. Pleasant decor and there is a water/coffee/tea bar when you walk in. The pool area is nice with a very small work out area and outdoor patio. The out door patio looks more like a smokers lounge or an after thought. The service at the front desk was outstanding. When we found out we had booked the wrong date (we missed that on our confirmation!) we were worried we wouldn't get a room and would lose out points. However, we got the same room we had originally wanted, all of our points credited and were able to check in early.

We would stay there again the next time we are in town but will skip the morning breakfast. It is expensive for what you get and the food took a while to come out.

Room Tip: ask for a room with a view of the stadium and higher up. Closer to the road, or the other side, whi...
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, July 24, 2014
Thank you for the detailed review and for the kind comments in regard to our team. Do come back.
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760 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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English first
Jerusalem, Israel
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed July 22, 2014

its true that this hotel only 3 star(not so cheap plus 18$ parking) but its hilton's so we expected to be pleasant and nicer
the room was clean with niec bed with clean sheets
but the windows and curtains were dirty and unpleasant smeel

Room Tip: if already take a room on a high floor facing the sea and ask for clean windows
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  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, July 24, 2014
As you can see from the many dozens of reviews this is most certainly not the norm here at the Cleveland Downtown Hilton Garden Inn. I wish I had more details so I could follow up on the less than satisfactory reception you mention in your review title. Please feel free to call so we can discuss further. Our sincere aplogizes! Safe travels back to your homeland.
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Minneapolis, MN
Top Contributor
58 reviews 58 reviews
53 hotel reviews
Reviews in 22 cities Reviews in 22 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed July 21, 2014

Now I am not saying that this is a 5 star hotel, but it was excellent for its price point. The check in staff were friendly and the hotel was clean. There was a nice, free business center with computers and equipment that actually worked.

The best part is the location relative to Progressive Field. The game we went to was in a rain delay for 2 and a half hours. Rather than driving in and finding parking and waiting out the rain delay at the stadium, we just stayed in our rooms and watched TV. When the announcers stated the game was going to start at 9:30, we just walked kitty corner across the street to the ballpark. Very nice!

The shuttle drivers were nice as well and it was quick to have them take us to the Rock N Roll Hall of Fame.

If I was in town again for a game, I would make it a point to stay here.

Stayed June 2014, traveled with family
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HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, July 22, 2014
We are glad you took advantage of some of our amenities such as the complimentary shuttle service and business center. Thank you for visiting our town and for staying with us. Take care.
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Elmira, New York
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 20, 2014

My friend and I were attending the Jason Aldean concert Friday night at Progressive Field and we booked with the Hilton so that we wouldn't have to get stuck in traffic at the end. We walked in and were greeted by a very welcoming staff outside in the parking lot and so we walked in to get checked in. The guy at the desk said that we were not allowed to check in because no one with us was over 21 years old. You would think that if that was the case that when i booked the hotel it would say that i needed someone 21 years or older to check me in. Also, my 21st birthday is in one month. The people at the desk were rude and didn't care too much about where two 20 year old girls who traveled from NY were going to end up staying in downtown Cleveland. Luckily, we found an amazing hotel in Streetsboro, OH that took us in with open arms. I will never recommend this specific hotel to anyone staying in the Cleveland area. You didn't let us in because there was liqueur on the premise but i'm sure not everyone was id'ed. Highly unsatisfied.

  • Stayed July 2014, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, July 28, 2014
Our hotel has always been 21 or older to register and we have this stated on our website under hotel policies. I apologize you were not aware but I hope you can understand this is a company policy which we need to abide by. Again, our apologizes for the inconvenience.
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New Jersey
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 19, 2014

Stayed here while going to an Indian's game. 3 minute walk to Progressive Field. Extra charge for parking. Beautiful relaxing lobby, but no free breakfast. Rooms were big, clean w/ a comfortable bed and pillows. Pool area was clean and stocked with plenty of towels. Front desk very welcoming and helpful when we asked for a late checkout. Only complaint was that the fitness room only had 3 pieces of cardio equipment which were all occupied when I arrived. Went for a run outside and the front desk gave us a good map of where to run safely on the streets of Cleveland. Overall nice stay.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, July 22, 2014
Thank you for the review. There is plenty of baseball left so please come back soon. As you know we are literally across the street from the ball park.
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Trois-Rivieres, Canada
Top Contributor
55 reviews 55 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 17, 2014

We went to Cleveland to see a baseball game. The rooms are good size. There is a small pool. Cleanliness is correct. The staff are very friendly. Breakfast are offered.
There is also a very convenient on-site parking.
I recommend for a short stay.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, July 18, 2014
We know you have many options to book within downtown and we appreciate you staying with us and for the review.
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Lakewood, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 17, 2014

My wife and I stay at the Hilton Garden Inn Cleveland Downtown Hotel once or twice a year. There is an employee there who always handles our bookings and she is a marvelous asset to the hotel. Tina Kinder is consistently the most helpful, personable and professional hospitality agent we have met in our travels. Her attitude is always bright and uplifiting and she goes above and beyond the call of duty to see that her guests experience a delightful visit.

We live in the southwest corner of NYS. A number of our friends go to Cleveland. We've made a practice of recommending the Hilton to them and tell them to work with Tina. They always come back and let us know how happy they were to have Tina as their contact.

Room Tip: This hotel has a special rate for those going to the Cleveland Clinic. It is a simple fifteen minut...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, July 18, 2014
Our one and only Tina is our first shift superstar. Thank you for the shout out and it has been shared with her. She has been with us 12 years and loves her job and our guests sincerely. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Cleveland
#6 Romantic Hotel in Cleveland
#9 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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