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“great location for downtown activity” 4 of 5 stars
Review of Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115   |  
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Ranked #10 of 37 Hotels in Cleveland
Certificate of Excellence
Clifton, Ohio
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“great location for downtown activity”
4 of 5 stars Reviewed July 11, 2014

clean and modern hotel located within walking distance of lots of downtown bars and restaurants. Safe and secure parking and easy to find location. We enjoyed our stay here. Downtown was way cleaner and safer than I had previously thought

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
Thank chiefhewho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, July 14, 2014
Yes, downtown Cleveland has come a long way for sure! Thank you for pointing that out and for the review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,055 reviews from our community

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Tampa, Florida
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 11, 2014 via mobile

We came in for a reunion and decided to attend the Indians-Yankees game. Literally check in and parked the car. No need to drive anywhere. Perfect place to stay- hotel staff over the top friendly. Room was ready and clean. Harvey's Bar that is off the elevators was the perfect place for a night cap to end a perfect day. Will no doubt stay here again.

Stayed July 2014
Helpful?
1 Thank Travelmiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, July 14, 2014
"Perfect" review - thank you!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed July 10, 2014 via mobile

We went to the Yankees-Indians game on Tuesday July 8th. The hotel is right across the street from Progressive Field. Booking early has it's benefits. I got 2 rooms for $169 each. Also got comp breakfast ticket. We requested a view of the stadium and we got it.

Stayed July 2014, traveled with family
Helpful?
1 Thank BDOUG23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, July 14, 2014
Glad you had a very nice stay and thank you for the review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, Delaware
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 10, 2014

It was a dark yet clear night. We pulled in at 9pm tired and hungry after a long drive. I asked at the front desk if a room was available. No, they said, and Justin, the PM supervisor, gave me a list of nearby hotels that may have a vacancy. Kiona handed me a phone and I started dialing. Tonya (also behind the desk) knew of other hotels with no vacancy so I skipped calling those. The first one I called said they had a double room for $189 (didn't have one at the AARP rate).Then I talked to a nice lady at a Hampton Inn about 5 blocks away. She did have a room for $179/night. But there would be a $20 parking fee. I said OK. We'll be right there. In the meantime, Mr. Greg Koloze, Front Office Manager, suggested that the beautiful LaTonya call a patron to ask if he would be honoring his reservation that night. He said no. She said, "OK and we will not charge you the penalty this time." So we got his room (for the price quoted by Hampton Inn) on the 8th floor where we could see fireworks each time the Indians scored a homerun. The room was clean and well-equipped (Keurig coffee maker).

The Indians and Yankees were playing across the street. The hotel lobby was empty except for the extraordinary staff. The restaurant closed at 10 pm but we were greeted warmly when we showed up at 9:30. Terrance, our waiter, was so helpful with suggestions including being willing to customize an order to fit my preference. I had a cup of delicious cream of green bean soup, a custom-made Cobb salad, and my husband had a burger and fries. All were fresh and just right for the time and setting.

We were also able to leave our car in their parking lot the next day and take their free shuttle to the Rock and Roll Hall of Fame. Our driver was friendly and knowledgeable.

I may never get to Cleveland again but I will always remember the friendly, kind, helpful and delightful front desk and restaurant staff that made our stay so comfortable.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
2 Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, July 14, 2014
Thank you for sharing your excellent experience through your review. Also thank you for recognizing our team members in the process. If you should visit Cleveland again please be sure to stay with us. Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, PA
Level Contributor
82 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed July 9, 2014

I grew up in Cleveland and usually stay at a hotel in the western suburbs, and this is the first time I've stayed at a hotel downtown. We were going to an Indians game, so we wanted a hotel close to Progressive Field. The Hilton Garden Inn is across the street from the ballpark; you can't get any closer.

The hotel itself is great. Our room was huge - be sure to ask for a room that ends with "00" (we were in room 600) and you'll be on the corner with two windows. We peaked into other rooms that were being clean and could see that our room was much bigger. The bathroom is a little small, but that's no big deal for us.

There is a breakfast buffet that includes all the usual suspects: cold and hot cereal, pastries, made-to-order eggs, etc. It was adequate. We saw a lot of people asking for take-out containers and they piled them with food from the buffet. None of the staff said anything and I was surprised.

Our shuttle driver, Jan, was very nice. She drove us to and from the Horsehoe Casino. On the way back, she drove us by the Ritz-Carlton to boo the Yankees fans who were waiting for the players to come out.

We had an "incident" with one of the parking attendants our first night. Todd, the night manager, and the front desk staff were very apologetic for what happened and comped our parking AND gave us a voucher for the breakfast buffet. That was more than what we expected and made us want to stay here again.

Room Tip: Rooms that end with a "00" (400, 500, 600, etc) are on the corner with windows at each cor...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank K8TF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, July 10, 2014
Glad you gave staying downtown a try and you had a great stay with us. Also please know your kind comments in regard to Jan have been shared with her. She is certainly a hoot isn't she? Please come back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
1 review
5 of 5 stars Reviewed July 9, 2014 via mobile

Our family was in town for the baseball game and you can't get any closer to the stadium than this. But what really made this hotel great beyond it's location was the staff. Only disappointment was the swimming pool area - really needs a wading pool for the little kids so the adults can actually use the hot tub, change room would be nice too. Special thanks and commendations to Greg! His winning personality and helpful tips truly made our stay here outstanding.

Stayed July 2014, traveled with family
Helpful?
Thank ketzelcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, July 18, 2014
I can't disagree with you. I have been in the hospitality business 25 years and our team is the best I've had the priviledge to work with. Thank you for the kind comments and Greg is the man!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grove City, Ohio
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 9, 2014

First the overall…Hotel lobby was clean and neat as well as the room itself. Fresh and clean and check in was a breeze even though they were very busy. The staff at the desk was top notch and very friendly. Latonya was a pleasure to deal with and was very friendly. The hotel itself is located directly across the street from Cleveland Indians stadium so you can walk there, as well as walking distance to Cavs arena and the Horseshoe casino. The hotel does offer a free shuttle to these locations if you choose.

Now for the room. We stayed in 1013 and it was directly across from the elevator as we requested. The room was quiet and you could not hear anyone in the elevator area. Room itself was clean and neat. Now for the only issue we had….this room is in extreme need of a NEW MATRESS. It is way past time to REPLACE, NOT TURN OVER, REPLACE IT. I was sleeping in a pit like in a hammock. Room charge was as follows rounded to nearest dollar:
$16 to park
$219 for room for 2 adults for 1 night
$18 state tax
$10 county tax
$7 city tax
$2 county excise tax

At $219 for a night to sleep at a Hilton property, I would expect a mattress as good or better than at home. Again this was the only flaw I found in the room.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
3 Thank harleyandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, July 10, 2014
We certainly appreciate the review and the shout out to La Tonya. She is one of many super stars on our team. But our apologizes about the bed. I have let our engineering department know. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Cleveland
#7 Romantic Hotel in Cleveland
#10 Business Hotel in Cleveland
Price Range (Based on Average Rates):
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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