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“Pleasantly Surprised” 4 of 5 stars
Review of Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115   |  
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Ranked #5 of 33 hotels in Cleveland
Iowa
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Pleasantly Surprised”
4 of 5 stars Reviewed June 28, 2014

Great location close to Progressive Field with easy interstate access. Surrounding neighborhood appears to be in a state of transition, so be prepared to walk several blocks for good bars or restaurants. Not a problem during the day or if in town for a game at night, but would recommend exercising caution if making the walk alone at night.

Room itself was clean with great views of the downtown skyline. Property/decor is starting to show some age, and may need some updates in the next few years. Hotel staff was friendly and accommodating.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, July 2, 2014
Glad you had a pleasant stay and thank you for the kind words in regard to our team. Please know we do offer a complimentary shuttle that runs Monday through Saturday if anyone needs to get around downtown. Thank you for the review.
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658 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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English first
Toronto, Canada
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 28, 2014

My buddies and I went to Cleveland for one night as part of an annual baseball road trip. We sought a hotel that would be near the Indians' ball park. This hotel was more or less what we expected. It is a clean hotel located a block away from the park.

One must recall that you are only getting something slightly nicer than a budget hotel. Staff are nice. The breakfast was predictably satisfying. My one primary complaint was that our room smelled horribly of stale cigarettes. Upon checking out, I asked why it smelled like a smoking room. I was informed that it used to be a smoking room and that since the hotel was booked and that we booked through a third party (Booking.com) we were given last assignment of rooms. For me, that lowers my assessment from 'very good' (4) to 'average' (3).

If I went to another ball game, I would stay there again.

Room Tip: If you care, ask for a room that was not recently converted from a smoking room.
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  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, July 2, 2014
Thank you for letting us know the good and bad points of your stay. We appreciate all the feedback we receive and use it to improve where needed. I honestly feel your situation could have been dealt with differently and will use this as a coaching tool. Thank you again.
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Napoleon, United States
1 review
4 of 5 stars Reviewed June 28, 2014

This hotel is right across from Indians baseball field. Easy walking to area bars etc. Parking was very easy for in and out. Felt safe before and after the game. Lobby was very nice. Staff was wonderful and very helpful. We did not eat there however. Did partake in complimentary lemon water and drinks.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, July 2, 2014
Yes, the closest hotel to the ball park. We still have plenty of baseball season left so please come back and thank you for choosing to stay with us.
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Mineral Wells
1 review
5 of 5 stars Reviewed June 27, 2014

Our room was very clean, quiet, and comfortable. The staff was great. Restaurant was very good, but a bit pricey. This hotel was very convenient to Progressive Field. I would definitely stay here again.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, July 2, 2014
Thank you for taking the time to type up a review on your stay with us. Good to read you had an excellent stay with us.
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Scarborough, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 25, 2014

Outstanding hotel including the room (huge), the staff, hotel and parking. The only compliant is that given the size of the room it could have had more seating. There was only an armchair and an office chair. Across from the ballpark and a 10 minute walk to the rock and roll hall of fame.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, July 2, 2014
Thank you for the "great" review. Please come back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Lansing, United States
1 review
2 of 5 stars Reviewed June 25, 2014

The room was dirty, with hair on the bathroom floor and towels. There was garbage also on the floor under the desk. I did not want to touch anything in the room. For $300 for a 1 night stay, the room was extremely disappointing. The staff was great though, they should be commended. Very helpful with directions, etc.

  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, July 2, 2014
Our apologizes that your room was not up to the high standard we strive to achieve. But thank you for the kind comments in regard to our team. I am glad to see they made the effort to correct the issue.
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Centerburg, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 23, 2014

Wonderful staff and very clean hotel. The pool was great for my daughter and the location is ideal to watch an Indians or Cavalier game. My only real complaint is that it seemed a little bit expensive for Cleveland on a weekday, and charging an extra $16 for parking seemed greedy to me. With all of this in mind I will stay here when we come back.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, July 2, 2014
Thank you for pointing out that we are close to all the big event venues. Baseball right across the street and the Quicken Loans Arena right around the corner. Also thank you for mentioning our parking fee. With us being a downtown hotel we do charge for parking but we are the lowest among all the other hotels in downtown Cleveland. Take care and glad you had a great stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Cleveland
#6 Romantic Hotel in Cleveland
#7 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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