We arrived at the hotel on a Sunday once we got to the room I need to ask a hotel house keeper a question and her response to me was "I no speak english" Seriously she is in the hospitality business. So I did without. The next day our family went to go to dinner down town and used the hotel van. We had the nicest driver she help with 2 elderly people in our party and we had a nice dinner. It was time to return to the hotel and after a half and hour I was unable to get thru to the hotel. Their phone lines just kept ringing busy.so I then had to call for a cab. When I got back to the hotel I really did not feel that they cared to much about how I got back to the hotel. Seriously they are in the hospitality business don't you think they should have back up phone system for over loaded calls.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more less
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- Also Known As:
- Hilton Garden Inn Cleveland Downtown Hotel Cleveland
- Cleveland Hilton Garden Inn
- Hilton Cleveland
- Hilton Garden Inn Cleveland Downtown Ohio