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“Great Hilton, Low Price” 4 of 5 stars
Review of Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115   |  
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Ranked #5 of 33 hotels in Cleveland
Fairfax, Virginia
1 review
“Great Hilton, Low Price”
4 of 5 stars Reviewed June 6, 2014

This particular Hilton is about 4 blocks from the actual "downtown" of Cleveland - that being what it is. It actually looks out over the nearby airport and the lake if you have a North-Facing room.

We utilized the complimentary Happy Hour on the clib level since it came with our room and had a great time chatting over some complimentary light fare and beer-wine.

The room was fairly standard, with a noisy window AC unit but otherwise great amenities in the room. The view was pretty fantastic with all the formerly grand buildings in the city skyline. Shame Cleveland lost all its manufacturing/business prowess in the last 30 years.

Warm reception, free cookies, great view. Parking is extra, weirdly.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, June 9, 2014
Thank you for staying with us and for the great review. Come back again.
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654 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
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English first
Rochester, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 5, 2014

stayed here with friends for a show at the house of blues.close to all attractions and had a free shuttle to boot to get around town.accomidations were clean and average.staff was super friendly even when would arrive late at night after a night on the town.close to everything and the place to stay for a baseball game.lots of good eats close by as well.will stay here again when coming to cleveland

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, June 6, 2014
Always good to read that a guest will stay with us on their next trip to Cleveland. Thank you for the review.
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Canton, Ohio
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 4, 2014

I loved the lobby. The location was stellar if you are going to a game at Progressive field. The pool was nice for my 2 little ones under the age of 6. The Bar in the hotel had good food with prices you would expect in a Hilton.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, June 5, 2014
Always glad to hear when a family with little ones had a nice stay with us. Thank you for being a loyal Hilton patron.
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Oswego, New York
Top Contributor
72 reviews 72 reviews
13 hotel reviews
Reviews in 31 cities Reviews in 31 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 3, 2014

Stayed here recently. Front desk staff and manager were very nice and smiling! A great way to start my stay! Across the street from Progressive Field so I took in a ball game too! Very convenient! Very clean and well kept! Restaurant food is very good. I will stay here again and see another game!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, June 5, 2014
We are glad to know we will have you back for another game. Right across the street as you know. Take care.
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Laconia, New Hampshire
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 2, 2014

It may look like it's in a sketchy part of town when you get here, but it's really not. Just across the street from progressive field. We walked to the rock and roll hall of fame and could have to the football stadium too. Plenty of restaurants around if you're willing to walk a bit. Nice enough hotel and friendly staff, but breakfast is not free.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, June 5, 2014
Thank you for the review and we appreciate you mentioning our breakfast. You are correct, we offer an all you can eat breakfast buffet for $11.95 for adults and $5.50 for children. But you can always book one of our package rates which include breakfast.
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Pittsburgh, Pennsylvania
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 2, 2014

Let me start by saying that we have stayed in a lot of Hilton Garden Inn's and this one has to have the nicest and most pleasant people working for them. The front desk people are so kind and courteous, and always had a smile on their faces, no matter what time it was. The housekeeping ladies always greeted us with "hello" no matter how many times we may have seen them that day. With that said, the rest was just ok. The hotel pool picture that the "management" have put on here is NOT what that pool looks like. I am not sure if it was a complete renovation from that photo, or if it is even a completely different hotel, but the one that is there is small and very, very cold. The hot tub was ice cold and did not work (no bubbles). The room was not too bad, but the mattress....ooofa. Way not comfortable, at all. It was as if it started bowing in the middle, someone then flipped it over and you were on a 45 degree slant all night. The a/c units are VERY loud and when they kick on, you will know it! The breakfast was overrun with a large group of little soccer girls who touched EVERYTHING and then put it back, and gave those poor people running it a run for their money! That is not the hotels fault just poor parenting. The parking lot is in the back of the hotel, and is kinda pricey at $16 a night, yet about 1/2 a block away you can park all day for $9.00. I would not say that this is a bad hotel, at all, but just not quite up to the Hilton name. What it lacks, the people do make up for it. Beware though that after 5 pm, that city shuts down (except for bars)! If you have kids, you might as well call it a night. There is nothing at all to do. There is a bowling alley, which is really cool and only a few blocks away, but is costs and arm and a leg.

Room Tip: Ask for a room facing the stadium
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  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, June 5, 2014
We sincerely appreciate you taking the time to review the good and not so good from your stay with us. Our apologizes in regard to the pool and spa, also the mattress. But we do thank you for letting us know so we can correct. Also thank you for the awesome shout out on our team. Much appreciated!
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Tampa, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2014

The front desk team at this hotel really started our stay out right. They were very welcoming and gave great suggestions for local attractions. They also connected us with the hotel shuttle driver for a free ride to the Rock and Roll Hall of Fame. Great team!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, June 5, 2014
Thank you so much for the kind comments in regard to our front desk and shuttle team. We like to think we have the best team in town - hotel team that is. Go Indians!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Cleveland
#5 Romantic Hotel in Cleveland
#7 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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